Quick Service Restaurants (QSR) Assistant General Manager - FUTURE OPPORTUNTIES

Eataly North America; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

401K with match or RRSP

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Job summary

A leading artisanal Italian food marketplace in Ottawa is seeking a Quick Service Restaurants Assistant General Manager. This role involves overseeing daily QSR operations, managing staff performance, and ensuring excellent guest experiences. Candidates must have a Bachelor's Degree, over 2 years of management experience in a retail environment, and a strong understanding of coffee production. The position offers flexible scheduling and a vibrant work environment. Additional perks include paid time off and discounts at the establishment.

Qualifications

• 2+ years of management experience in counter-service or retail environment.
• Experience and knowledge in coffee, coffee production and manual espresso machines.
• Availability to work onsite with a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Collaborates closely with the QSR General Manager on all aspects of management.
• Ensures guest experience standards are consistently met.
• Hires, assigns, trains, motivates, evaluates and terminates employees.
• Creates schedules and submits payroll for staff with approval.
• Hires, assigns, trains, motivates, evaluates and terminates employees.

Skills

Exceptional communication skills

Leadership skills

Motivational skills

Teambuilding skills

Problem-solving skills

Organizational skills

Analytical skills

Advanced proficiency in MS Office

Education

Bachelor’s Degree

Tools

MS Office

Retail POS system (Micros)

Juicer

Cash register

Job description

Quick Service Restaurants (QSR) Assistant General Manager - FUTURE OPPORTUNTIES

• Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

• Shop a selection of high-quality Italian, local and homemade products
• Learn through our classes and our team’s product knowledge

If you are interested in joining our team and can be flexible with your job search timeline, we’d be happy to receive your application! We are looking for candidates with mobility and interest in growth, as we continue to open in major cities across North America

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.

The Quick Service Restaurants (QSR) Assistant General Manager oversees the complex day-to-day operations of QSR at a single Eataly location. Reports directly to QSR General Manager and supervises the QSR staff of service leads, baristas, sales associates and stockers.

Responsibilities

• Collaborates closely with the QSR General Manager on all aspects of management
• Monitors budget to ensure efficient operations and that expenditures stay within budget limitations
• Ensures guest experience standards are consistently met
• Creates schedules and submits payroll for staff with approval of the QSR General Manager
• Hires, assigns, trains, motivates, evaluates and terminates employees as necessary
• Documents, investigates and resolves employee and guest incidents
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Supervises cleaning and maintenance of equipment and counters according to Department of Health standards, and arranges repairs, contracts and other services when needed
• Sends daily shift notes to the QSR General Manager
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree
• 2+ years of management experience in counter-service or retail environment
• Exceptional communication, leadership, motivational and teambuilding skills
• Demonstrated problem-solving, organizational and analytical skills
• Advanced proficiency in MS Office and common retail POS system (for example, Micros)
• Experience and knowledge in coffee, coffee production and manual espresso machines

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer, and cash register

Benefits and Perks

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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