Quality Supervisor

CTDI; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Accommodation on request

Job summary

CTDI is seeking a Quality Assurance professional in Calgary, Alberta. The role focuses on investigating root causes, implementing corrective actions, and conducting internal and external audits to maintain ISO 9001-2015 and TL 9000 certifications.

Responsibilities include leading quality improvements, reporting KPIs, conducting training, and driving 5S and continuous improvement initiatives across the branch. On-site work with cross-functional teams in a manufacturing/distribution setting.

Qualifications

• 3-5 years of quality management experience preferred.
• Experience with ISO 9001-2015 and TL 9000 V R6.1/R5.5 is preferred.
• Experience with Six Sigma/5S/LEAN concepts is a plus.

Responsibilities

• Identify corrective action investigations and determine root causes.
• Interface with customer quality reps and ensure corrective actions are implemented.
• Support safety processes and culture.

Skills

Root cause analysis

Data trend analysis

Analytical thinking

Communication skills

Presentations

Excel

Word

PowerPoint

Independent worker

Team player

Job description

Key Responsibilities:

• Identify and institute corrective action investigations, determining root causes and defining corrective/preventive action measures.
• Interface with customer quality representatives concerning problems with quality assurance and assure that effective corrective action is implemented, including conducting internal and external audits and validation reports of CAR’s implemented.
• Support safety processes, requirements and culture.
• Support the ISO/9001-2015 & TL-9000 V R6.1/R5.5 certification process and maintaining quality System.
• Report to Branch Manager on quality issues, trends and losses. Managing monthly KPI reports for branch.
• Manage and conduct monthly Safety meetings and monthly audits and inspections of equipment.
• Manage and drive 5S housekeeping audits and reports.
• Drive Quality Management systems in QMS, CAR’s, Calibrations and EDOCS creation of team member’s profiles.
• Performing internal audits.
• Prepare quality control reports including data analysis, and maintain metric capture programs, trending activities and implementing the QC plan.
• Assuring products and processes meet required customer and internal quality standards and requirements for the branch.
• Maintain a Quality System meeting customer and registration system requirements.
• Conduct training to meet company and audit requirements
• Identify process and product deficiencies and research improvements.
• Perform calibrations as required, and maintain records.
• Set up and participate in QATs and meetings.
• Manage Temp service providers records for new and archived employees within our Edocs system.
• Keep information updated in the Quality Management Systems (QMS)
• Train/assist employees in department procedures and performance expectations.
• Motivate production/quality performances and document deficiencies.
• Lead continuous improvement initiatives to enhance quality and efficiency.
• Special projects as assigned.

Skills:

• Strong root cause and trend analysis reporting skills.
• Excellent analytical, problem solving, organizational, decisions making, and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to create and deliver presentations.
• Excellent experience in Excel, Word, and Power Point - will need to be able to chart and graph trends, create metrics, and track and monitor data
• Ability to work independently and as a team player.
• Must be able to communicate with all levels of management.
• Must be detail oriented
• Must be flexible in work duties and schedule.

Experience:

• 3-5 years of Quality management experience, preferably in a Distribution/Warehouse center environment.
• Previous experience in training and development of quality team members preferred
• Previous experience with root cause analysis and 5Why techniques.
• Experience auditing processes and writing work instructions.
• Proven experience in trending data analysis reports.
• Previous experience auditing processes and reporting deficiencies
• Experience with Six Sigma/5S/LEAN concepts and enterprise telecom experience is a plus.
• Experience with ISO/9001-2015 & TL 9000 V R6.1/R5.5 preferred.
• Knowledge of General WorkSafe BC Standards preferred.
• Experience with continuous improvement methodologies.

CTDI welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

By applying, you consent to the collection and use of your personal information for recruitment purposes in accordance with applicable Canadian privacy laws.

This is an active vacancy.