Quality Coordinator

Applus+; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

Applus+ is looking for a dedicated Quality Coordinator in Burlington, Canada. The Quality Coordinator will ensure compliance with industry standards, oversee quality documentation, and conduct audits. Candidates should have a background in Office Administration, knowledge of ISO standards, and ideally three to five years of relevant experience. This role may require occasional travel and work outside of normal hours. Join Applus+ and contribute to maintaining high-quality standards across operations.

Qualifications

• 3-5 years’ experience in Office Administration.
• Experience with ISO registered quality programs is a strong asset.
• Field experience in NDT would be an asset.

Responsibilities

• Maintain Quality Management Program across Canada.
• Conduct internal and external quality audits.
• Assist with supplier qualifications and monitoring.

Skills

Quality Management Program

Internal and external quality audits

Office Administration

Technical report writing

ISO standards knowledge

Education

Post-secondary education in Office Administration

ISO Auditors course/certification

CGSB and/or CWB certification

Job description

Position Purpose

Overall duty of this position is work closely with operations by ensuring compliance with quality, client and industry requirements. The Quality Coordinator oversees and maintains all documentation in the department including conducting regular internal audits, facilitating external audits, maintaining QMS manuals and conducting reporting. Due to the nature of this position there will be some on-call and overtime requirements as well as some travel.

Duties and Responsibilities

• Maintains an effective Quality Management Program across all regions in Canada.
• Conducts internal and external quality audits and issues reports as directed by the Director, HSQE.
• Assists the Director, HSQE in conducting supplier qualifications, monitoring supplier performance and maintaining an approved suppliers lists.
• Responds to management/client/regulatory requests for certification/compliance documents by email, fax and phone.
• Acts as the primary provider to retrieve client required Operator Qualification Reports, Procedures and Manuals; must maintain a high level of expertise in external databases such as Bistrainer, Veriforce, ISNetWorld, and EnergyU.
• Maintains a high level of understanding of clients’ continually changing Operator Qualification program requirements to assist Managers in providing qualified personnel.
• Ensures compliance with national and international standards and programs, (ISO, Nadcap, AMO, CWB, etc.)
• Maintains documentation for QMS and Customer-specific QA Program, (ISO, Nadcap, Nuclear, CWB etc.).
• Assists the Director, HSQE in creating and maintaining up to date the QMS Manuals, procedures and forms.
• Supports the safety team with HSE initiatives such as HSE stats gather, follow up on overdue training, GPS enforcement compliance including follow up with the regions on non‑compliance issues etc.
• Tracks and maintains employee qualifications, certifications and training, including SNT certifications and safety training related courses.
• Organizes files and maintains supporting documentation via spreadsheets and databases.
• Supporting operations in the field with technical report writing, on a chargeable project basis, as needed.
• Adheres to organizational policies and procedures, including but not limited to Applus Code of Ethics and Confidentiality Agreements.
• Other duties may be assigned as deemed necessary.
• Field technical report writing duties will be as follows:
• Coordinating various NDT reporting by performing data entry, compiling reports and surveys, report preparation, distribution and submission.
• Reviewing field drawings and inspection reports and editing for accuracy and completeness.
• Providing NDT Technicians with required report history on repeat jobs\projects and assisting with report preparation.
• Liaising with technical staff, operations management and client’s representatives to ensure quality in reporting.
• Developing new report formats\templates for the ease of data collection in the field.
• Managing report database(s) and library including organizing and filing electronic and hard copy media files.
• Ensuring reporting aligns with quality management initiatives.

Knowledge and Skills

• The physical environment requires the employee to work inside an office environment, protected from weather conditions but not necessarily from temperature changes.
• The work is primarily sedentary.
• The noise level in the work environment is usually quiet to moderate.
• Work outside of normal business hours will be occasionally required.
• Overtime required during the week and weekend with work volume.
• Ability to be flexible with work schedules and respond to requests without advance warning or notification.
• Occasional to frequent travel will be required within Canada.

Education and Work Experience

• Post-secondary education in Office Administration from an accredited College is an asset.
• ISO Auditors course/certification or ability to pass ISO internal auditor certification course.
• Canadian General Standards Board (CGSB) and/or CWB certified would be considered a strong asset.
• 3-5 years’ experience in Office Administration.
• Previous experience with direct responsibilities for ISO registered quality programs is an asset.
• Field experience in NDT would be an asset.
• Equivalent industry experience combined with other formal training and accreditations may be accepted.

Working Conditions

• The physical environment requires the employee to work inside an office environment, protected from weather conditions but not necessarily from temperature changes.
• The work is primarily sedentary.
• The noise level in the work environment is usually quiet to moderate.
• Work outside of normal business hours will be occasionally required.
• Overtime required during the week and weekend with work volume.
• Ability to be flexible with work schedules and respond to requests without advance warning or notification.
• Occasional to frequent travel will be required within Canada.