Quality Manager - Metals

MTtalent; Richmond Hill; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits

Pension Plan

Job summary

MT Talent Solutions is seeking a Quality Manager in Canada to administer the quality control program and drive reduction of scrap and customer returns. You will develop, implement, and manage systems to ensure products and processes meet established standards.

You will direct all Quality functions, promote a Quality-first culture, manage metrics and audits, and lead continuous improvement initiatives across cross-functional teams. Strong leadership and regulatory knowledge are essential.

Qualifications

• 5+ years in quality management in heavy industry.
• Experience implementing QMS; ISO 9001 knowledge is a plus.
• Proven leadership and cross-functional collaboration.

Responsibilities

• Direct and plan all Quality functions.
• Promote a Quality-first culture across all departments.
• Manage customer scorecard requirements and drive continuous improvement initiatives.
• Oversee costs of Quality Metrics, suppliers, vendors, and sub-contractor Quality Metrics.
• Provide technical support to plant personnel on quality matters.
• Develop and lead the department, staffing, and competency in product lines.
• Ensure compliance with industry standards, safety regulations, and customer specifications.
• Maintain quality documentation including policies, procedures, and work instructions.
• Manage certifications, quality audits, and liaise with external auditors.
• Maintain a dashboard of metrics tracking KPIs and customer service levels.
• Develop/introduce a Quality Improvement roadmap and lead change.
• Lead team-based Quality Problem Solving training.
• Facilitate process improvement projects to reduce waste, costs, and lead times.
• Collaborate with Scheduling and Operations on short- and long-term plans.
• Analyze key operational KPIs related to Quality performance.
• Address and resolve customer complaints with root-cause corrective actions.
• Comply with company, ISO 9001, and government procedures and guidelines.

Skills

Leadership

Quality management

FMEA

Root Cause Analysis

SPC

CAPA

Lean Six Sigma

Communication

Education

Post-secondary education in Metallurgy/Materials

Tools

SPC software

Quality documentation tools

Job description

Quality Manager

Who Are We?

We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.

Here’s what's in it for you: Competitive compensation package:

• Competitive salary based on experience plus lucrative profit sharing
• Full Benefits
• Pension Plan

Overview:

The Quality Manager is responsible for administering the company quality control program in accordance with customer and company requirements; including the responsibility to reduce scrap in the manufacturing process and to eliminate customer returns.

The Quality Manager is responsible for developing, implementing, and managing quality control systems to ensure that products and processes meet or exceed established standards.

Here’s what you will do:

• Responsible for directing and planning all Quality functions.
• Promote a Quality-first culture across all departments.
• Managing the requirements from the customer scorecard, proactively reporting results, and continuous improvement initiatives
• Manage the overall costs of the Quality Metrics, suppliers, vendors, and sub-contractor Quality Metrics
• Provide technical support to the plant personnel as it relates to quality.
• Responsible for overall department outputs, staffing, and developing the technical competency of the department and product lines.
• Ensure compliance with industry standards, safety regulations, and customer specifications.
• Prepare, maintain, and update quality documentation, including policies, procedures, and work instructions.
• Manage certifications, quality audits, and liaise with external auditors or regulatory bodies.
• Maintain a dashboard of metrics that will track and demonstrate key performance drivers and accurately demonstrate customer service levels.
• Develop/introduce a Quality Improvement roadmap and help to lead the change.
• Develop/lead team-based Quality Problem Solving training to help drive continuous improvement.
• Facilitate process improvement projects to reduce waste, costs, and lead times.
• Work with Scheduling and Operations to develop and implement short-term and long-term plans and strategies based on project needs.
• Development, generation, and analysis of key operational KPI's as it relates to Quality performance.
• Address and resolve customer complaints, ensuring root causes are identified and corrective actions implemented.
• Compliance with all company, ISO 9001, and government procedures and guidelines.

Here’s what we are looking for:

• 5+ years of experience in a quality management role with some experience in a heavy industrial setting.
• Post-secondary education in Metallurgy, Chemical Engineering, Material Science, or similar technical background.
• Certifications such as Six Sigma (Green Belt/Black Belt), ISO Lead Auditor, or similar are preferred.
• Knowledge of metallurgy or alloys-based production environments is strongly preferred.
• Experience in metallurgy-based operations or related environments is required.
• Proven experience implementing and managing QMS frameworks. Considerable knowledge with ISO 9001 is required.
• Strong understanding of quality tools and methodologies (e.g., FMEA, Root Cause Analysis, SPC, CAPA).
• Proficiency in statistical analysis software and quality management tools.
• Excellent leadership and team management skills with a proven ability to coach and mentor junior employees.
• Strong analytical, problem-solving, and decision-making abilities.
• Advanced communication and interpersonal skills with a proven ability to interact with internal teams, customers, and suppliers effectively.
• Attention to detail and a commitment to excellence.
• Personable, energetic and curious.
• Ability to lead cross-functional teams to resolve quality issues.
• Proactive and results-driven mindset to achieve continuous improvement.
• Knowledge of regulatory standards and industry-specific quality requirements.
• Ability to work in hot environments is required.

Recruitment Technology & AI Notice:

MT Talent Solutions may use artificial intelligence and other recruitment technologies to assist with candidate sourcing, resume review, communications, and administrative recruitment tasks. Our experienced recruitment professionals personally review candidates and make recommendations to our clients. Final hiring decisions are made by the hiring organization and are never based solely on automated systems. We are committed to fair, ethical, and inclusive hiring practices.