Quality Lead - Consultant

Alberta Health Services; Calgary; On-site; CAD 431,000 - 432,000; Full time

Job summary

Alberta Health Services’ Peter Lougheed Centre in Calgary is seeking a Medicine Portfolio Quality Lead to advance patient safety, quality and experience by applying quality improvement methods within acute care.

You will lead QA projects, collaborate with managers, and influence cross‑functional teams; requires QI certification (AIW/Lean Green Belt), 3+ years in acute care, strong facilitation and data analysis skills; reporting to Medicine Portfolio Manager.

Qualifications

• Bachelor’s degree in health care discipline, business, administration, or leadership with good standing.
• Quality/process improvement certification equivalent to AIW or Lean Six Sigma Green Belt.
• Minimum of 3 years experience in acute health care.
• Minimum of 3 years experience applying quality/process improvement methodologies and project management.
• Demonstrated leadership and group facilitation skills; strong communication.
• Ability to negotiate and influence across broad stakeholder groups.
• Ability to work independently with minimal guidance.
• Advanced computer software knowledge (databases, spreadsheets, flow charts, data analysis).
• Clear pattern of personal and professional development.

Responsibilities

• Collaboratively improve patient and staff safety, quality and experience outcomes.
• Understand performance metrics and identify improvement opportunities.
• Lead quality projects and initiatives to achieve portfolio goals.
• Serve as subject matter expert in QI, change management and program evaluation.
• Collaborate with portfolio managers to gather input and build partnerships.

Skills

Quality Improvement

Change Management

Leadership

Project Management

Data Analysis

Communication

Facilitation

Stakeholder Engagement

Lean Six Sigma Green Belt

Tableau

REDCap

Excel

Education

Bachelor’s degree in health care discipline, business, administration, or leadership

Master’s degree in health care discipline, business, administration, or leadership

Tools

Tableau

REDCap

Excel

Pivot Tables

Process Mapping

Job description

Your Opportunity

The Medicine Portfolio at Peter Lougheed Centre (PLC) is seeking a dynamic, collaborative, experienced and independent leader to join our quality and safety-oriented team. PLC is a 600-bed adult acute care hospital located in northeast Calgary, Alberta, Canada and is operated by Alberta Health Services. The PLC offers both inpatient and outpatient services to a variety of medical, surgical, pediatric and women's health patients. The Medicine Portfolio provides health services to a variety of patients with complex medical issues in accordance with best practice and accreditation standards. This passionate group of health care leaders is seeking a quality improvement expert who is familiar with acute care service delivery and brings with them a toolkit to support us on our continuous improvement journey. The successful candidate will be joining a dynamic leadership team which is always entertaining new and creative solutions, utilizes a quality and safety lens to monitor and overcome challenges, enjoys large-scale collaboration with a variety of stakeholders, and engages in ongoing professional learning and development. Reporting to the Manager, the Medicine Portfolio Quality Lead is a key leadership role supporting the goals and strategic direction of the medicine portfolio and PLC.

Description

The Medicine Portfolio Quality Lead (QL) is responsible for collaboratively improving patient and staff safety, quality and experience outcomes by understanding performance metrics, identification of improvement opportunities, and leadership of quality projects and initiatives in order to successfully achieve strategic goals for the portfolio and foster a culture of continuous quality improvement (QI). The QL is a subject matter expert in QI, change management and program evaluation. This position reports to a Manager in the Medicine Portfolio, who will provide guidance and support regarding quality initiatives in the portfolio. The incumbent will be accountable for ensuring a collaborative approach with all managers in the portfolio to gather input, obtain the broader perspective, and garner support.

Classification: Consultant Union: Exempt Unit and Program: Medicine Portfolio Primary Location: Peter Lougheed Centre Location Details: As Per Location Employee Class: Regular Full Time FTE: 1.00 Posting End Date: 13-OCT-2026 Date Available: 23-OCT-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $31.64 Maximum Salary: $54.36 Vehicle Requirement: Not Applicable

Required Qualifications

• Bachelor’s degree (or equivalent) in a health care discipline, business, administration, or leadership. If degree is in a health care discipline, candidate is required to be in good standing with their professional college/regulatory body.
• Quality/process improvement certification equivalent to AIW or Lean Six Sigma Green Belt.

Additional Required Qualifications

• Minimum of 3 years experience working in or with (supporting) acute health care required.
• Minimum of 3 years experience in applying quality/process improvement methodologies and project management.
• Demonstrated leadership and group facilitation skills, innovation, strategic planning and expertise in QI methodology.
• Strength in negotiating and influencing complex socio-political environments to build and sustain successful partnerships with broad stakeholder groups.
• Proven ability to work independently with guidance being required in only the most complex situations.
• Demonstrated excellence in problem-solving, conflict resolution and communication.
• Advanced computer software knowledge and skills related to databases, spreadsheets/pivot charts and tables, flow charts, process mapping, data analysis, word processing and other related applications.
• Clear pattern of personal and professional development.

Preferred Qualifications

• Master’s degree in a health care discipline, business, administration, or leadership.
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• Professional level QI toolkit and associated body of knowledge, process skills and tools (certification equivalent to AIW or Lean Six Sigma Black Belt).
• Change management certification (i.e. Prosci).
• Project management certification (i.e. PMP).
• Previous work experience in roles with Quality Management and Program Evaluation an asset.
• Experience with Tableau and RedCAP an asset.