Director - Quality, Patient Relations & Safety, IPAC

Queensway Carleton Hospital; Ottawa; On-site; CAD 106,447 - 129,026; Full time

Job summary

A leading healthcare organization in Ottawa seeks a Director of Quality, Patient Relations & Safety, IPAC. The role involves leading quality improvement and assurance programs, monitoring patient care quality, and collaborating across departments. Candidates should possess a Master’s Degree and 5+ years of relevant healthcare management experience. A commitment to equity and diversity is vital.

Qualifications

• 5+ years of progressive healthcare/healthcare management experience.
• Experience in leading quality, patient experience and IPAC teams.
• Ability to influence leaders through analysis and strategic recommendations.

Responsibilities

• Directing planning and implementation of quality improvement and assurance programs.
• Monitoring and improving quality of patient care.
• Collaborating across departments to achieve strategic goals.

Skills

Strong communication skills

Leadership in healthcare quality

Analytical skills

Education

Master’s Degree in a health-related program

Tools

Epic

Project Management Professional Designation (PMP)

Job description

Director - Quality, Patient Relations & Safety, IPAC

Join to apply for the Director - Quality, Patient Relations & Safety, IPAC role at Queensway Carleton Hospital

Conditions: Full-time

Hours: Approximately 75.0 Bi-weekly Hours

Shifts: Days / Admin. On Call

Wage Range: $77.27/hr (Minimum) to $93.66/hr (Maximum)

Closing Date: September 10, 2025

About Queensway Carleton Hospital (QCH)

QCH is a recognized healthcare leader delivering leading and innovative approaches to patient care. Progressive and agile, we collaborate with our partners to respond to the region's most pressing healthcare challenges through advanced clinical programs and seamless system of care that put the patient and family at the centre of patient care. With over 2,700 staff, 400 physicians, 300 volunteers and an operating budget of $300M, our 355-bed hospital serves a population of over 500,000 people in West-Ottawa and the surrounding Ottawa Valley.

Since 1976, QCH has grown and developed programs across Emergency, Childbirth, Geriatrics, Mental Health, Rehabilitation, Medical and Surgical Services, Critical Care, cancer care, dialysis and orthopedic services. Queensway Carleton Hospital is a patient-centred facility with an active Patient and Family Advisory Council involved in hospital committees to embed patient voices in care.

About the Role

Reporting to the Vice President, Patient Care and Chief Nurse Executive (CNE), the Director, Quality, Patient Relations & Safety, IPAC is a key member of the QCH leadership team. The role has corporate responsibility for setting and achieving long- and short-term operational, clinical, financial, quality, and utilization/effectiveness goals for the portfolio. Responsibilities include directing the planning, development, implementation, maintenance, and evaluation of QCH quality improvement, quality assurance, risk management, client experience, clinical education and IPAC programs. The incumbent will leverage financial acumen and collaborate across departments to monitor and improve high-quality patient care, and will build an operational and people strategy to advance the True North strategic plan.

This role requires full-time, on-site presence with clinical leadership, change management, and strategic direction for the team. The incumbent will ensure quality, patient experience and IPAC practices are integrated into QCH’s strategic direction.

Education & Experience

QCH seeks a clinical leader with experience in leading quality, patient experience and IPAC teams in healthcare. The successful candidate will have strong communication, training and presentation skills, and the ability to influence leaders through analysis and strategic recommendations. They will typically hold a Master’s Degree in a health-related program and have 5+ years of progressive healthcare/healthcare management experience.

Preferred

• Director+ experience
• PROSCII certification
• Project Management Professional Designation (PMP)
• Experience working with Epic

Vaccination policy note: Please note that, according to the Ontario Health and Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they provide a valid medical contraindication or exemption under the Ontario Human Rights Code to be considered for staff or volunteer opportunities. Upon hiring, applicants must provide documentation of vaccination or a valid medical exemption.

Queensway Carleton Hospital is committed to equity, diversity, inclusion and belonging. We welcome applicants from diverse backgrounds and encourage applications from women, racial or ethnic minorities, First Nations, Inuit, Métis peoples, persons with disabilities, and 2SLGBTQI+ communities. We provide accessible recruitment processes and support accommodations as needed.