Quality Assurance Specialist

Lever, Inc.; Ottawa; On-site; CAD 60,000 - 65,000; Full time

Job summary

Syntronic Production Services Canada in Ottawa seeks a Quality Assurance Specialist to ensure products, processes, and services meet quality standards and regulatory requirements. You will manage audits, CAPA initiatives, and MRB activities while driving continuous improvement across the organization.

Responsibilities include implementing QA standards, collaborating with cross-functional teams, analyzing quality data, and maintaining QC documentation.

Qualifications

• Diploma or degree in Quality.
• 2+ years in quality assurance or related role.
• Knowledge of QMS and ISO 9001/AS9001D.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Proficiency with MS Office (Excel, Word, PowerPoint).
• Ability to manage multiple priorities.
• Team collaboration and customer focus.

Responsibilities

• Develop, implement, and maintain quality assurance standards, procedures, and QC processes.
• Collaborate with cross-functional teams to resolve quality concerns and improve product quality.
• Conduct MRB activities, identify defects, and disposition quarantined materials/products.
• Investigate quality issues, customer complaints, non-conformances, and support CAPA initiatives.
• Analyze quality data and performance metrics to identify trends and improvement opportunities.
• Interact with suppliers regarding quality as needed.
• Document results, audit findings, corrective actions, CoCs, and quality records.
• Maintain quality documents, including inspection checklists, drawings, and dimensional reports.
• Work with Electronic Quality Management System (eQMS) such as ISO Express.
• Conduct internal audits and support compliance with regulatory requirements and IPC-A-610 standards.
• Establish priorities for PCB Assemblies and IQC activities.
• Participate in continuous improvement projects to enhance product quality and customer satisfaction.
• Provide quality-related training and guidance to employees.
• Participate in Production meetings and drive Quality meetings as required.

Skills

Quality assurance

Analytical skills

Documentation

Communication

Education

Diploma or degree in Quality

Tools

eQMS ISO Express

Job description

Syntronic Production Services Canada is an Electronic Manufacturing Services provider located in Ottawa’s west end. Committed to our customers’ success, we understand that our people are our greatest asset, and we are always on the lookout for great talent.

The Quality Assurance Specialist is responsible for ensuring that products, processes, and services within the electronics manufacturing industry meet established quality standards, regulatory requirements, and customer expectations. QA Specialist will manage quality, conducting audits, investigating internal quality issues, customer complaints, supplier interaction, Material Review Board (MRB) non-conformances, implementing corrective & preventive actions (CAPA), and driving continuous improvement initiatives to enhance product quality, process efficiency, and customer satisfaction.

Performance Indicators:

• Reduction in defect rates and quality incidents; Audit compliance scores; Timely resolution of quality issues; Customer satisfaction related to product/service quality.


• Effectiveness of corrective and preventive actions; Process improvement implementation success.

What you'll do

• Develop, implement, and maintain quality assurance standards, procedures, and quality control processes.


• Collaborate with cross-functional teams (Production, Supply Chain, Planning, Customer Service, Engineering, etc.), Customer and Supplier to resolve quality concerns and improve product quality.


• Conduct Material Review Board (MRB) activities, identify defects, and disposition quarantined materials/products.


• Investigate quality issues, customer complaints, non-conformances, and support root cause analysis and CAPA initiatives.


• Analyze quality data and performance metrics to identify trends and improvement opportunities.


• Interact with suppliers to the extent required in terms of Quality.


• Document results, audit findings, corrective actions, Certificates of Conformance (CoCs), and quality records.


• Maintain quality documentation, including inspection checklists, engineering drawings, and dimensional reports.


• Able to work on Electronic Quality Management System (eQMS), such as ISO Express.


• Conduct internal audits and support compliance with regulatory requirements and IPC-A-610 standards.


• Establish priorities for PCB Assemblies and Incoming Quality Control (IQC) activities.


• Participate in continuous improvement projects to enhance product quality, efficiency, and customer satisfaction.


• Provide quality-related training and guidance to employees.


• Participate in Production meetings, and drive Quality meetings as required.

What you'll need to get the job done

• Diploma or degree in Quality.


• 2+ years of experience in quality assurance, quality control, compliance, or a related role.


• Knowledge of quality management systems (QMS) and quality standards (e.g., ISO 9001 and AS9001D).


• Strong analytical and problem-solving skills.


• Excellent written and verbal communication skills.


• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, MS Outlook.


• Ability to manage multiple priorities and work independently.


• Diligence; Root cause analysis; Data analysis and reporting; Process improvement; Documentation management; Problem-solving.


• Team collaboration; Customer focus

What will make us REALLY love you

• Professional certifications such as ASQ Certified Quality Improvement Associate (CQIA), Certified Quality Auditor (CQA), or Certified Quality Engineer (CQE).


• Experience with quality tools such as FMEA, SPC, or CAPA.


• Familiarity with industry-specific regulations and compliance requirements.

$60,000 - $65,000 a year

$60,000 - 65,000

This posting is for an active vacancy.

We offer competitive salaries, a dynamic working environment, the potential for professional growth and career development, as well as a comprehensive benefits package.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.