Quality and Process Improvement Lead

City of Greater Sudbury; Greater Sudbury; On-site; CAD 97,000 - 114,000; Full time

Job summary

The City of Greater Sudbury is seeking a permanent Water/Wastewater Process Supervisor to evaluate and optimize water, wastewater and stormwater treatment processes, reduce costs, and improve performance while developing best practices. You will supervise staff and provide technical leadership within the division on operations monitoring, reporting compliance, and corrective actions.

Responsibilities include coordinating investigations, leading data analysis, preparing technical reports,

Qualifications

• Minimum four years with a Quality Management System and two years supervisory experience in a unionized environment.
• Experience in water and/or wastewater treatment operations, process optimization, and compliance.
• Ability to prepare related reports and tendering documents; supports technical requirements.
• Auditing experience is an asset.

Responsibilities

• Supervise and evaluate Water/Wastewater Process Technologist and staff; assign tasks and manage performance.
• Provide technical guidance on water, wastewater, and stormwater treatment processes and regulatory compliance.
• Monitor data and prepare technical reports; lead investigations and corrective actions.
• Coordinate sampling programs and ensure compliance with legislative and permit requirements.
• Develop procedures, QA/QC, and oversee laboratory practices and data validation.

Skills

Quality management

Data analysis

Supervisory leadership

Regulatory compliance

Operations optimization

Education

University degree in chemical engineering / chemistry / environmental science

College diploma in related discipline

MECP certification as an Operator (asset)

Tools

MS Office

Job description

Job Description

Section: Compliance and Operational Support

Division: Water/Wastewater Treatment and Compliance

Department: Community Infrastructure

Initial Reporting Location: Frobisher Depot

Job Status: Permanent position

Number of Vacancies: 1

Union Affiliation: Non union

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: Group 12 - $3,714.20 to $4,371.50 bi-weekly (subject to review*)

The start date will follow the selection process.

Main Function

The position is responsible to the Quality Systems Compliance Officer for the evaluation and configuration of current water, wastewater and storm water treatment processes to reduce costs, improve performance and develop best practices. Provides technical leadership within the division regarding operations process monitoring, sampling and reporting compliance, coordinating investigations and corrective actions, leading data analysis and optimization studies, and performance reporting in support of regulatory compliance, operational excellence, and continuous improvement within the division. Supervises the Water/Wastewater Process Technologist, clerical support staff, and other assigned staff.

Objectives

• Lead and implement process optimization initiatives for water, wastewater, and stormwater treatment operations that improve treatment performance, reduce operating costs, and strengthen regulatory compliance.
• Ensure the effective monitoring, investigation, and resolution of compliance, operational, and quality-related issues through data analysis, corrective actions, and continuous improvement practices.
• Provide effective day-to-day supervision to ensure smooth operations, timely and accurate work completion, and consistent service standards, while fostering employee engagement and supporting performance, development, and well‑being through clear direction, feedback, and a respectful work environment.

Duties

• Supervise, direct, train, and evaluate the work of the Water/Wastewater Process Technologist and assigned staff, including task assignment, scheduling, performance management, and technical guidance.
• Act as a technical resource to operational staff regarding water, wastewater, and stormwater treatment processes, process performance, operational troubleshooting, sampling programs, and regulatory compliance requirements.
• Monitor, analyze, and interpret operational, laboratory, and process performance data; identify trends, variances, and opportunities for improvement; and prepare technical reports and recommendations for management review.
• Plan, coordinate, and lead process optimization studies, pilot projects, treatment evaluations, performance assessments, and chemical optimization programs to improve operational performance and cost effectiveness.
• Lead technical investigations related to treatment process failures, adverse water quality results, customer complaints, sampling exceedances, operational incidents, and non-conformances. Facilitate root cause analyses and verify the implementation and effectiveness of corrective and preventive actions.
• Coordinate and oversee division sampling programs to ensure compliance with legislative, approval, permit, and operational requirements. Review monitoring results and initiate follow-up actions where required.
• Develop, review, and maintain technical procedures, operating practices, sampling protocols, laboratory methodologies, guidance documents, and related records to support operational consistency and regulatory compliance.
• Provide technical oversight of laboratory quality assurance and quality control activities, including analytical methods, instrument calibration requirements, laboratory audits, data validation, and testing protocols.
• Evaluate emerging treatment technologies, analytical methods, monitoring equipment, and industry best practices, and recommend implementation where operational or compliance benefits are identified.
• Develop and report key performance indicators related to treatment performance, process reliability, optimization initiatives, compliance trends, and operational risk.
• Assist with the preparation of regulatory submissions, performance reports, annual reports, benchmarking initiatives, and technical documentation required by management, regulators, and other stakeholders.
• Participate in procurement activities related to treatment processes, laboratory equipment, monitoring systems, consulting services, and process improvement initiatives, including preparation of technical requirements and evaluation of submissions.
• Administer contracts and supplier relationships associated with process optimization projects, technical services, laboratory services, and bulk treatment chemicals, as assigned.
• Provide technical training and mentorship to operational and technical staff related to process monitoring, data interpretation, sampling procedures, laboratory practices, and continuous improvement initiatives.
• Participate on hiring committees, represent the employer in disciplinary matters and dispense discipline, as required.
• Maintain a thorough working knowledge of approvals, industry standards, treatment technologies, the City’s Health and Safety policies and applicable provincial legislation listed therein.
• Perform other related duties as required.

Qualifications

Education and Training

• College diploma in a related discipline (e.g., chemistry, environmental science) from a recognized community college with Canadian accreditation.
• Industry specific courses on the development and implementation of Quality Management Systems considered an asset.
• Ministry of Environment, Conservation and Parks (MECP) certification as an Operator in Water Treatment, Water Distribution and Supply, Wastewater Collection and Wastewater Treatment considered an asset.

Experience

• Minimum of four (4) years of experience working with a Quality Management System, including two (2) years of supervisory experience in a unionized environment.
• Must have demonstrated experience preparing related reports and preparing tendering documents and supporting technical requirements.
• Demonstrated experience in water and/or wastewater treatment operations, process optimization, and compliance.
• Experience in an auditing environment considered an asset.

Education And Training

• University degree in a related discipline (e.g., chemical engineering, chemistry, environmental science) from a recognized university with Canadian accreditation.
• Industry specific courses on the development and implementation of Quality Management Systems considered an asset.
• Ministry of Environment, Conservation and Parks (MECP) certification as an Operator in Water Treatment, Water Distribution and Supply, Wastewater Collection and Wastewater Treatment considered an asset.

Experience

• Minimum of two (2) years of experience working with a Quality Management Systems, including one (1) year of supervisory experience in a unionized environment.
• Must have demonstrated experience preparing related reports and preparing tendering documents and supporting technical requirements.
• Demonstrated experience in water and/or wastewater treatment operations, process optimization, or compliance.
• Experience in an auditing environment considered an asset.

Knowledge Of

• Water and wastewater treatment processes and performance monitoring.
• Applicable provincial legislation, approvals, and regulatory framework.
• Quality Management Systems, document control, audits, and corrective actions.
• Data trending, performance metrics, and continuous improvement methodologies.
• Must have knowledge of MS Office.

Abilities To

• Analyze complex technical and compliance data and clearly communicate findings.
• Plan, prioritize, and manage multiple compliance-critical deadlines.
• Facilitate investigations and lead cross-functional problem-solving initiatives.
• Work collaboratively with operations, management, regulators, and external partners.
• Operate laboratory testing equipment, conduct environmental sampling and analysis, and interpret test results.
• Must have ability to correctly interpret legislation and develop program to meet requirements.
• Must have proficient keyboarding skills.

Personal Suitability

• Ability to perform the essential duties of the position.
• Demonstrated reliability, professionalism, and accountability in meeting job responsibilities.
• Excellent communication (written and oral), presentation, and organizational skills.

Language

• Excellent use of English; verbally and in writing.
• French verbal skills highly desirable; written skills an asset.

Other Requirements

• Must be physically capable of operating a vehicle safely, possess a valid Class G driver’s licence, and have an acceptable driving record.

Competencies: Competency Library - Level 2 Proficiency (Supervisory)

Subject to review: The group level and salary range are preliminary and will be confirmed following completion of the formal job evaluation review, in accordance with the City’s salary administration procedures.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, view this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

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