Quality and Process Coordinator

Ledcor Construction, Inc.; Edmonton; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Ledcor is hiring a Quality and Process Coordinator to support data quality, process improvement, and system administration within our Business & Employee Services group in Edmonton, AB. You will analyze HR data, identify trends, and collaborate across Employee Services and HR COEs to drive continuous improvement.

This role sits at the intersection of data, process, and people—where attention to detail and curiosity for better workflows come together.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum 4 years of professional experience in a data administration/analysis role.
• Experience with HRIS/HCM platforms such as Workday, JD Edwards, ServiceNow, or Oracle HCM in a support/coordination capacity.
• Strong attention to detail with ability to identify patterns, inconsistencies and improvement opportunities.
• Proficiency with Microsoft Excel and data reporting tools; experience with report writing or database management is an asset.
• Solid organizational skills with ability to manage multiple priorities and meet tight deadlines.
• Clear written and verbal communication; comfortable collaborating across teams and presenting findings.
• Knowledge of data integration tools (web services, SFTP), cloud concepts, or process automation is an asset.

Responsibilities

• Conduct data quality audits across ServiceNow, Five9, Workday and JD Edwards; document errors and recurring issues.
• Compile findings into summaries and basic metric visuals to support improvements.
• Update Employee Services process docs in ServiceNow (SOPs, work instructions, job aids).
• Participate in BES projects: discovery, design, and implementation for Workday, JD Edwards, ServiceNow; track progress and provide updates.
• Assist with system upgrades/releases across platforms; help test and identify workflow improvements.
• Create/update Knowledge Base articles in ServiceNow, ensuring formatting and content standards.
• Review KPI visualizations with BES Performance Management to improve clarity and quality reporting.
• Support BES Team Leads in resolving escalated issues and tracking HRIS tickets for improvements.

Skills

Attention to detail

Data analysis

Cross-team collaboration

Communication skills

Education

Bachelor's degree in Business Administration / HR

Tools

Microsoft Excel

Data reporting tools

Job description

Description

Ledcor is hiring a Quality and Process Coordinator to support data quality, process improvement, and system administration within our Business & Employee Services (BES) group. Reporting to the Team Lead, Quality & Projects, you will analyze HR data, identify trends and recurring issues, and collaborate across Employee Services and HR COEs to drive continuous improvement in how our shared services team operates.

This role sits at the intersection of data, process, and people—where attention to detail meets a genuine curiosity for how things can work better. You will support audits, maintain process documentation, contribute to system projects, and help keep the knowledge base that our Employee Services team relies on accurate and up to date. If you are someone who finds satisfaction in making systems work better and data more trustworthy, this role is a strong fit.

Come and join the True Blue team and apply today in Edmonton, AB!

Essential Responsibilities:

• Support regular data quality audits in audits in Service Now, Five9, Workday and JDE by applying data integrity rules, identifying errors, documenting recurring issues, and distributing results to impacted team members for correction
• Compile findings, trends, and root causes into clear summaries and basic metric visualizations using existing templates to support team communication and process improvements
• Maintain and update Employee Services process documentation in ServiceNow, including SOPs, work instructions, and job aids related to audits in Service Now, Five9, Workday and JDE
• Participate in Employee Services project work including discovery, design, and implementation activities for Workday, JDE, and ServiceNow; track project progress and provide regular stakeholder updates
• Support system upgrades, releases, and enhancements across Workday, ServiceNow, JDE, and integrated platforms; assist with testing and identifying workflow improvement opportunities
• Action Knowledge Base article requests in ServiceNow—creating new articles or updating existing ones—ensuring compliance with formatting and content standards
• Collaborate with the BES Performance Management team to review KPI visualizations and provide feedback to improve clarity, usability, and quality reporting
• Support Employee Services Team Leads in resolving escalated issues, preparing materials for process updates, and tracking HRIS tickets for continuous improvement initiatives

Qualifications:

• Bachelor's degree in Business Administration, Human Resources, or a related field
• Minimum 4 years of professional experience in a role with a strong focus on data administration and analysis
• Experience working with HRIS or HCM platforms such as Workday, JD Edwards, ServiceNow, or Oracle HCM in a support or coordination capacity
• Strong attention to detail with the ability to identify patterns, inconsistencies, and improvement opportunities in data and processes
• Proficiency with Microsoft Excel and data reporting tools; experience with report writing or database management is an asset
• Solid organizational skills with the ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Clear written and verbal communication skills; comfortable collaborating across teams and presenting findings to stakeholders
• Knowledge of data integration tools (web services, SFTP), cloud computing concepts, or process automation is an asset

Working Conditions:

• Hybrid position working from the office 1-2 days per week and as business needs require

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.