Quality and Process Coordinator

Ledcor Group; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

Ledcor is hiring a Quality and Process Coordinator to support data quality, process improvements, and system administration within the BES group in Edmonton, AB. You will analyze HR data, identify trends, and collaborate with HR COEs to drive continuous improvement in our shared services operations.

Reporting to the Team Lead, Quality & Projects, you will maintain documentation, support audits, participate in system projects, and help keep the knowledge base accurate and up to date.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum 4 years of professional experience focusing on data administration and analysis.
• Experience with HRIS/HCM platforms such as Workday, JD Edwards, ServiceNow, or Oracle HCM.
• Strong attention to detail and ability to identify patterns and improvement opportunities.
• Proficiency with Microsoft Excel and data reporting tools.

Responsibilities

• Support regular data quality audits across systems using data integrity rules.
• Summarize findings and create basic metrics visualizations for stakeholders.
• Maintain and update Employee Services process documentation in ServiceNow.
• Participate in projects for Workday, JD Edwards, and ServiceNow; track progress.
• Assist with system upgrades and testing; identify workflow improvements.
• Create or update Knowledge Base articles in ServiceNow.
• Review KPI visualizations with BES team to improve reporting clarity.
• Support Team Leads by preparing materials and tracking HRIS tickets.

Skills

Data administration

Data analysis

Process improvement

Attention to detail

Education

Bachelor's degree in Business Administration, Human Resources, or related field

Tools

Workday

JD Edwards

ServiceNow

Oracle HCM

Excel

Data reporting tools

Job description

Ledcor is hiring a Quality and Process Coordinator to support data quality, process improvement, and system administration within our Business & Employee Services (BES) group. Reporting to the Team Lead, Quality & Projects, you will analyze HR data, identify trends and recurring issues, and collaborate across Employee Services and HR COEs to drive continuous improvement in how our shared services team operates. This role sits at the intersection of data, process, and people—where attention to detail meets a genuine curiosity for how things can work better. You will support audits, maintain process documentation, contribute to system projects, and help keep the knowledge base that our Employee Services team relies on accurate and up to date. If you are someone who finds satisfaction in making systems work better and data more trustworthy, this role is a strong fit. Come and join the True Blue team in Edmonton, AB!

Essential Responsibilities

• Support regular data quality audits in audits in Service Now, Five9, Workday and JDE by applying data integrity rules, identifying errors, documenting recurring issues, and distributing results to impacted team members for correction
• Compile findings, trends, and root causes into clear summaries and basic metric visualizations using existing templates to support team communication and process improvements
• Maintain and update Employee Services process documentation in ServiceNow, including SOPs, work instructions, and job aids related to audits in Service Now, Five9, Workday and JDE
• Participate in Employee Services project work including discovery, design, and implementation activities for Workday, JDE, and ServiceNow; track project progress and provide regular stakeholder updates
• Support system upgrades, releases, and enhancements across Workday, ServiceNow, JDE, and integrated platforms; assist with testing and identifying workflow improvement opportunities
• Action Knowledge Base article requests in ServiceNow—creating new articles or updating existing ones—ensuring compliance with formatting and content standards
• Collaborate with the BES Performance Management team to review KPI visualizations and provide feedback to improve clarity, usability, and quality reporting
• Support Employee Services Team Leads in resolving escalated issues, preparing materials for process updates, and tracking HRIS tickets for continuous improvement initiatives

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related field
• Minimum 4 years of professional experience in a role with a strong focus on data administration and analysis
• Experience working with HRIS or HCM platforms such as Workday, JD Edwards, ServiceNow, or Oracle HCM in a support or coordination capacity
• Strong attention to detail with the ability to identify patterns, inconsistencies, and improvement opportunities in data and processes
• Proficiency with Microsoft Excel and data reporting tools; experience with report writing or database management is an asset
• Solid organizational skills with the ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Clear written and verbal communication skills; comfortable collaborating across teams and presenting findings to stakeholders
• Knowledge of data integration tools (web services, SFTP), cloud computing concepts, or process automation is an asset

Working Conditions

Hybrid position working from the office 1-2 days per week and as business needs require

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America. Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.

We're a diversified construction company, made up of teams of people who are proven in their industries. All working to design, build, transport, operate, and maintain projects all over North America. But we believe that projects are about more than concrete and steel. They're about people and the power of partnerships. Partnerships with our employees, our communities, our contractors and clients. We believe in building trust in the places where we do business—whether that’s by engaging honestly, by giving back, by putting safety first, or by looking for smarter, more sustainable ways to get the job done right.