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Quality Analyst (Contract)

BGIS

Montreal

Hybrid

CAD 50,000 - 75,000

Full time

Today
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Job summary

BGIS is seeking a Quality Analyst to assist with quality management and internal audits. This role involves supporting the Quality Manager, analyzing operational data, and ensuring compliance with quality standards. Candidates should possess a Bachelor’s Degree and be bilingual in French and English, with 1 to 5 years of relevant experience.

Qualifications

  • Requires a Bachelor's Degree.
  • Bilingualism in French and English is mandatory.
  • Experience ranging from 1 to 5 years.

Responsibilities

  • Assist the Quality Manager with daily quality tasks and audits.
  • Support operational teams with quality policies and incident reporting.
  • Monitor operational data to identify improvement opportunities.

Skills

Quality management systems
Internal audit
Business process optimization
Data reporting
Problem solving
Effective communication

Education

Bachelor’s Degree

Tools

MS Excel
PowerPoint
Word

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

SUMMARY

The Quality Analyst is accountable for supporting the regional Quality Manager with his/her day-to-day quality and internal audit activities.

KEY DUTIES & RESPONSIBILITIES

  • Assists the Quality Manager (QM) with his/her required tasks, incorporating both support of client quality monitoring activities and internal audit activities to achieve client and contract requirements;
  • Provides support with the preparation and submission of quality deliverables;
  • Provides support for the recording, tracking and closing of non-conformances;
  • Provides support and guidance to the operational team with the incident reporting process;
  • Provides support and guidance to the operational team with their policies, processes, work instructions and forms to ensure information is presented in a cohesive, organized, consistent, and timely manner;
  • Monitors operational data metrics to help identify opportunities for improvement within the Region and provides guidance and support on root cause analysis and on the design of robust action plans to improve quality activities;
  • Coordinates and participates to client engagements;
  • Supports the QM with the planning, execution and reporting of internal audits and provides audit and management reports in accordance with contractual requirements and the internal methodology;
  • Provide support and guidance to the RP-1 operational team with their policies, processes, work instructions and forms to ensure information is presented in a cohesive, organized, consistent, and timely manner;
  • Other quality and internal audit duties as assigned.

KNOWLEDGE AND SKILLS

  • Knowledge of quality management systems and practices;
  • Knowledge of internal audit and continuous improvement;
  • Thorough understanding of business process optimization;
  • Strong proficiency in MS Excel, PowerPoint and Word;
  • Data reporting, verification and analysis skills; attention to relevant detail is an important asset;
  • Effective written and communication skills;
  • Problem solving skills.

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

  • Minimum education:Bachelor’s Degree
  • Bilingualism (French & English)

JOB-RELATED EXPERIENCE

  • More than one year up to five years

LOCATION

  • Montreal (with the possibility to work remotely part-time)

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