QA Specialist (Home Care QA Visits)

Addus HomeCare; Eastern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading home care provider is seeking a dedicated individual for in-home client visits to monitor the quality of services by Home Care Aides in Ontario. The ideal candidate will have at least 2 years of experience in senior services and strong interpersonal skills. The role involves conducting evaluations, maintaining service standards, and attending meetings while ensuring compliance with regulations. Benefits include medical, dental, and a PTO plan, along with a standard work schedule from Monday to Friday.

Benefits

Medical, Dental and Vision Benefits

Company matched 401K

Bonus

PTO Plan

Retirement Planning

Life Insurance

Qualifications

• Minimum of 2 years’ experience working in the field of senior services or related social service.
• Must demonstrate strong interpersonal and communication skills.
• Must have reliable transportation, valid driver’s license, and insurance.

Responsibilities

• Conduct home visits to monitor the quality of services provided by Home Care Aides.
• Evaluate and prepare reports on clients' care plans.
• Attend weekly branch meetings.
• Maintain confidentiality and comply with all regulations.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Microsoft Word

Microsoft Excel

Job description

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Position Summary

This position will be responsible for conducting in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Location

Arcadia Home Care & Staffing
1555 West Iron Springs Road Suite 11
Prescott, AZ 86305-1395

Schedule

Monday Through Friday - 8am - 5pm. (Home Visits and Office work)

Benefits

• Medical, Dental and Vision Benefits
• Company matched 401K
• Bonus
• PTO Plan
• Retirement Planning
• Life Insurance

Job Responsibilities

• Monitors client’s condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Performance Responsibilities

• Maintain positive internal and external customer service relationships
• Maintains open lines of communication>
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in Continuous Quality Improvement
• Represents the organization professionally at all times
• Minimum of 2 years’ experience working in the field of senior services, or related social service
• Must demonstrate strong interpersonal and communication skills
• Must be client focused and customer service driven
• Computer experience – Microsoft Word and Excel
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service areas

Application

To apply via text, text 9853 to 334-518-4376

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