QA Laboratory Systems Analyst

LCBO (Liquor Control Board of Ontario); Toronto; On-site; CAD 62,000 - 76,000; Full time

Job summary

LCBO in Toronto is seeking an Onsite QA Laboratory Systems Analyst to configure, support, troubleshoot, and maintain LIMS and department applications, ensuring compliant, high-quality products for Ontario customers. You will map business processes, develop test plans including UAT, analyze results, and mentor staff while preparing manuals and training materials for new and existing systems.

The role requires hands-on data analysis, report development with tools like SQL Server, Excel, and BI

Qualifications

• Experience in requirements definition, acquisition, testing, configuration and implementation of LIMS.
• Experience in business analysis and process improvement using analytics, process mapping and analysis to drive change.
• Proficiency with Microsoft Office products, especially Excel.
• Understanding of chemical laboratory operations and QA end-to-end supply chain.
• Ability to translate business requirements into technical solutions.

Responsibilities

• Configure, support, troubleshoot and maintain LIMS and department application systems, programs and procedures.
• Assist in preparing and coordinating project plans for technology initiatives, including business case definition and writing.
• Develop detailed systems test plans, participate in testing including user acceptance testing; analyze test results to ensure the solution meets business needs.
• Map and document business processes.
• Define, analyze, review, document and communicate functional requirements specific to Quality Assurance needs to support business processes.
• Develop, configure, maintain and upgrade departmental performance monitoring tools.
• Provide specialized data analysis, develop reports that support Quality Assurance functions, make data-driven recommendations for process optimization.
• Provide technical and analytical advice to management; mentor staff; transfer knowledge to resolve program issues.
• Prepare user manuals, technical documentation and user training for existing and new applications, procedures and processes.

Skills

LIMS configuration

Requirements definition

Business analysis

Process mapping

Statistical analysis

Data analysis

Programming knowledge

Chem lab operations understanding

QA end-to-end supply chain

SQL / database knowledge

Education

Post-secondary education in Computer Science or related field

Tools

Qlik Sense

Tableau

Microstrategy

SQL Server

Excel

Access

Visio

SharePoint

VBA

Job description

Location Address: 100 Queens Quay East, 9th Floor, Toronto

Number of Openings: 1

Pay: $45.46 - $54.47

Job Posting Description: This role is Onsite #Onsite QA Laboratory Systems Analyst Through its programs and services, LCBO Quality Assurance department supports the organization’s mission of ensuring that products offered to our Ontario customers and B2B clients are authentic, of high quality, safe to consume and compliant with regulations.

About the Role

• Configure, support, troubleshoot and maintain LIMS and department application systems, programs and procedures
• Assist in preparing and coordinating project plans for technology initiatives, including business case definition and writing
• Develop detailed systems test plans, participate in testing, including user acceptance testing; analyze test results to ensure the solution meets the business needs
• Map and document business processes.
• Define, analyze, review, document and communicate functional requirements specific to Quality Assurance needs required to support business process redesign and technology enhancements
• Develop, configure, maintain and upgrade departmental performance monitoring tools
• Provide specialized data analysis, develop reports that support Quality Assurance functions, make data-driven recommendations for process optimization
• Provide technical and analytical advice to the management team.
• Provide leadership to the systems users; mentor, coach, and transfer knowledge to assist staff to resolve program and procedural problems
• Prepare user manuals, technical documentation and user training for existing and new applications, procedures and processes

About You

• Post‑secondary education in Computer Science or related field, or equivalent business experience
• Experience in requirements definition, acquisition, testing, configuration and implementation of LIMS
• Relevant work experience in business analysis and process improvement and proven success using analytics, process mapping and analysis, business modelling and statistical analysis to drive change and grow the business
• Relevant technical knowledge and expertise in the configuration of computer software, operating systems, and applications acquired through formal education and progressively responsible experience in systems development.
• Working knowledge of programming languages/coding
• Demonstrated understanding of chemical laboratory operations
• Demonstrated understanding of Quality Assurance end-to-end Supply Chain operations
• Proficiency in the following applications and quality assurance operations: Laboratory instrumentation integration software Statistical process control applications (e.g. NorthWest Analytical and/or other) Compusense and/or other Sensory evaluation applications (e.g. Compusense and/or other) Experience in effectively using data mining software, such as Qlik Sense, Tableau or Microstrategy Extensive practical knowledge of Access, Visio, SharePoint, VBA, SQL server databases.
• Proficient with Microsoft Office products, including sophisticated knowledge of Excel, Word, PowerPoint, Outlook
• Strong adaptable interpersonal skills and the ability to translate functional business to technical language.
• Ability to grasp key drivers and measures of success for the business and integrate the short-term and long-term business strategies into technology solutions and applications integrations
• Effective collaboration and negotiation skills, ability to work and lead laterally across multiple groups
• Effective communication, both verbally and in report generation (technical writing)
• Work independently and effectively under pressure to tight deadlines, be solution-driven and a change champion

Benefits

We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.

There is a world of opportunities at the LCBO Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Work Hours: 36.25 Union / Non-Union: Union

Job Posting End Date: October 15, 2026

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs) , which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries.