QA Analyst

Ian Martin Group; Calgary; Remote; CAD 84,000 - 119,000; Full time

Job summary

Ian Martin Group is hiring a QA Analyst for our client, a leading financial institution, to join the Enterprise CRM team on Visa Debit Disputes and FSC integrations. You will design test strategies and execute automated and manual testing across Salesforce components.

Work closely with stakeholders to ensure high-quality delivery and consistent testing standards. Travel not required; remote options available for Canada-wide candidates; 4-month contract in Calgary.

Qualifications

• 5+ years of progressive experience in Quality Assurance and Software Testing.
• Hands-on experience developing and managing test assets (Plans, Cases, scripts).
• Experience with automated and manual testing tools and frameworks.
• Experience testing Salesforce CRM and FSC; SAP CRM desirable.
• Familiar with FS banking workflows, disputes or fraud intake processes.
• Knowledge of Salesforce configuration, deployment, and CI/CD integration.
• Education: Bachelor's in CS/IT or related field; ISTQB/CSQA/Salesforce CS certs preferred.

Responsibilities

• Assess testing requirements and estimate testing effort and resources.
• Develop test plans, cases, scripts and prioritize testing by risk.
• Collaborate with QA Lead to ensure quality and completeness of deliverables.
• Execute testing of Salesforce components and integrations, including automation.
• Support end-to-end testing across all components and environments.
• Analyze impact of changes on test plans and environments; manage data privacy.
• Coordinate with project participants, vendors and teams, and document results.
• Promote best practices, peer reviews, and continuous improvement in testing.

Skills

QA Experience

Test Plans

Automation Testing

Manual Testing

Salesforce FSC

Salesforce CRM

Education

Bachelor's Degree in CS/IT

Salesforce Certifications

ISTQB Certification

CSQA Certification

CSM/SAFe (Nice to have)

Tools

Salesforce FSC

Salesforce CRM

SAP CRM

Job description

(QA) Analyst

• Pay Rate: $73.53/hour, depending on experience
• Contract: 11/2/2026End Date: 2/28/2027(4 Months)
• Location: Calgary, Alberta( open to remote candidates preference for Alberta-based candidates but open to anywhere in Canada)

Raise is currently hiring a (QA) Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client isa market leading financial institution

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

The QA Analyst to join our clients Enterprise CRM team. In this role, you will play a critical part in the Transaction Dispute Management project, which focuses on implementing Visa Debit Disputes and Visa Debit Fraud intake processes within our existing Salesforce Financial Services Cloud (FSC) organization.You will work closely with project stakeholders, developers, and the QA Lead to build comprehensive test strategies, execute automated and manual testing, and ensure high-quality delivery across all Salesforce components and integrations

Responsibilities

• Assess testing requirements and provide estimates of testing effort and resources
• Use a risk management approach to develop test plans, cases and scripts and prioritize test execution based on level of risk
• Works closely with the QA Lead - Enterprise CRM to ensure quality and completeness of test deliverables
• Execute testing of Salesforce product and all integration components, applying automation techniques as appropriate
• Assist in end-to-end testing of all components
• Analyze the impact of change on test environments, test plans and integration
• Liaise with all project participants, team leads, vendors, and otherresources at various levels
• Use preventative testing techniques such as peer reviews and walkthroughs including all appropriate documentation
• Ensure test data is adequate and compliant to privacy and confidentiality rules
• Contribute in all aspects of the test execution phase including requirements change management and test conditions management
• Report overall status of testing activities and summarize issues encountered
• Transfer lessons learned and new/changed workflows to testing best practices and business systems knowledge repositories
• Ensuring standards, as defined by the Quality Assurance office, are met
• Identifies and resolves risks associated with achieving milestones

Qualifications

• 5+ years of progressive experience in Quality Assurance and Software Testing.
• Hands-on experience developing and managing comprehensive test assets (Test Plans, Test Cases, Automated and Manual Scripts).
• Demonstrated experience with both automated and manual testing tools and frameworks.
• Technical & Domain Expertise
• Hands-on experience testing Salesforce CRM and Salesforce Financial Services Cloud (FSC). Experience with SAP CRM is highly desirable.
• Strong familiarity with the Financial Services Industry, specifically banking workflows, transaction disputes, or fraud intake processes.
• Knowledge of Salesforce Configuration, Development, and Deployment practices, including integrating automated testing into CI/CD pipelines.
• Solid understanding of API and system integration testing within complex enterprise environments.
• Education and Certifications
• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related field (or equivalent practical industry experience).
• Preferred Certifications:
• Salesforce Certifications:
• Salesforce Certified Administrator
• Salesforce Certified Development Lifecycle and Deployment Designer (Nice to have)
• QA / Testing Certifications:
• ISTQB Certified Tester (Foundation or Advanced Level)
• Certified Software Quality Analyst (CSQA)
• Agile / Process Certifications:
• Certified ScrumMaster (CSM) or SAFe Agilist (Nice to have)

Additional Information

• A requirement for candidates when they are hired for this role will be to complete a criminal and credit check (including Canadian Credit Risk Score)

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at [phone] or [e-mail].

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