Digital Transformation and Technology Business Analyst

Ian Martin Group; Calgary; On-site; CAD 97,000 - 138,000; Part time

Job summary

The Ian Martin Group is seeking a Senior Business Analyst for a Calgary-based role. You will support strategic process improvement and digital transformation within a large university setting, translating stakeholder needs into practical designs and implementation-ready specifications.

The role requires experience in Lean methodologies, AI-enabled solutions, and rapid prototyping, with responsibilities spanning requirements, testing, documentation, and change management.

Qualifications

• Five+ years of business analysis translating processes into user stories and specs.
• Strong communication and documentation skills for stakeholder alignment.
• Experience facilitating discovery sessions, process mapping, and requirements validation.

Responsibilities

• Document current-state processes and identify pain points for operational improvement.
• Develop Lean-aligned future-state designs to simplify workflows.
• Translate designs into detailed specifications, user stories, rules, and data requirements.
• Identify opportunities for AI agents, automation, integrations, and digital workflows to improve efficiency.
• Support rapid prototyping and testing cycles, especially within ServiceNow.
• Develop test scenarios and coordinate user acceptance testing.
• Prepare documentation for privacy, security, and IT risk reviews.
• Facilitate discovery sessions and design discussions across teams.
• Create adoption materials and knowledge articles for rollout.
• Support knowledge transfer and change management for implemented solutions.
• Assist in finalizing a software acquisition, renewal, and license service.
• Contribute to other process-improvement initiatives as needed.

Skills

Process analysis

Requirements development

Stakeholder facilitation

AI-enabled solutions

Communication

Data analysis

Lean thinking

Education

Lean Green Belt certification

Organizational Change Management certification

Tools

ServiceNow

Power Platform

Microsoft 365

Copilot Studio

Excel

Power BI

SQL

Python

Job description

Senior Business Analyst

• Pay Rate: $85.50/hour, depending on experience
• Contract Length: 6 Months with a potential extension (35 hours per week)
• Location: Calgary, Alberta

Raise is currently hiring a Senior Business Analyst on behalf of our client. This is an excellent opportunity to contribute to strategic process improvement and digital transformation initiatives within a complex university environment. The successful candidate will help simplify business processes, identify opportunities for automation and AI-enabled solutions, and translate stakeholder needs into practical designs and implementation-ready specifications. Our Client, is one of Canada's top comprehensive research Universities

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

The Senior Business Analyst will support the Operational Excellence team in advancing strategic initiatives focused on making organizational processes clearer, simpler, and more effective. Working in a fast-paced, iterative environment, the role involves analyzing existing processes, identifying improvement opportunities, developing Lean-aligned future-state designs, and translating requirements into specifications for business, operational, and technical teams.

The successful candidate will collaborate with stakeholders to support rapid prototyping, testing, refinement, and adoption of digital solutions, including AI agents, automation, integrations, and digital workflows.

Responsibilities

• Business Process Analysis: Document current-state processes, identify pain points, and evaluate opportunities for operational improvement through process and data analysis.
• Process Improvement: Develop practical, Lean-aligned future-state designs that simplify workflows and improve service delivery.
• Requirements Development: Translate process designs into detailed specifications, user stories, business rules, decision logic, data requirements, workflow details, and acceptance criteria.
• Digital Transformation: Identify and prioritize opportunities for AI agents, automation, integrations, and digital workflows to reduce manual effort and improve operational efficiency.
• Prototype Development Support: Prepare requirements and specifications to support rapid prototyping and iterative build-test-learn cycles, particularly within ServiceNow.
• Testing and Validation: Develop test scenarios, support functional testing, coordinate user acceptance testing, and validate solutions against business requirements.
• Risk and Compliance: Prepare documentation to support internal privacy, security, and IT risk reviews of prioritized prototype architectures.
• Stakeholder Collaboration: Facilitate discovery sessions, process mapping, requirements validation, and design discussions across business, operational, and technical teams.
• Change Management and Adoption: Develop practical adoption materials, including knowledge articles, process guides, and quick-reference documents.
• Knowledge Transfer: Support documentation, knowledge transfer, and organizational change management for implemented solutions and prototypes.
• Initial Project Focus: Support the finalization of a complex software acquisition, renewal, and licence purchase service, including related AI agents, automation, and integrations.
• Additional Initiatives: Contribute to other process-improvement and digital-workflow opportunities as required.

Qualifications

• Minimum of five years of business analysis experience, including translating process designs into user stories, detailed specifications, acceptance criteria, and implementation-ready documentation.
• Strong communication, analytical, and documentation skills, with the ability to quickly elicit, validate, and synthesize stakeholder input.
• Experience facilitating discovery sessions, process mapping, requirements development and validation, and design discussions.
• Lean Green Belt certification or equivalent applied experience identifying improvement opportunities and developing Lean-aligned future-state designs.
• Demonstrated ability to work quickly and iteratively in ambiguous, fast-paced, and rapid-prototyping environments.
• Strong understanding of how AI-enabled solutions, automation, integrations, and low-code/no-code tools can improve workflows.
• Understanding of human review, exception handling, and oversight in automated and AI-enabled processes.
• Ability to communicate trade-offs, document decisions, and collaborate effectively with business, operational, and technical stakeholders.
• Preferred Skills
• Experience supporting the design, testing, and validation of agentic AI solutions, integrations, automation, and human-in-the-loop workflows.
• Experience with ServiceNow, Power Platform, Microsoft 365, Copilot Studio, or similar enterprise platforms.
• Experience with Excel, Power Query, Power BI, and other data-analysis tools.
• Familiarity with responsible AI, data privacy, security, risk, compliance, and governance.
• Familiarity with SQL, Python, Jupyter Notebooks, or other advanced data-analysis methods.
• Organizational Change Management certification or equivalent experience supporting the adoption of new processes, workflows, or digital solutions.
• Experience in higher education, the public sector, or another complex enterprise environment.
• Education and Certifications
• Lean Green Belt certification or equivalent applied experience is required.
• Additional certifications in Organizational Change Management, business analysis, or relevant digital technologies are considered an asset.

Additional Information

• The initial assignment will focus on improving a software acquisition, renewal, and license purchase service, including opportunities involving AI agents, automation, and integrations.
• The work environment is fast-moving and iterative, requiring practical documentation that supports rapid design, prototyping, testing, and refinement.
• Future assignments may include additional process-improvement and digital-workflow initiatives.

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