QA Analyst

Raise; Calgary; Hybrid; CAD 84,000 - 119,000; Full time

Job summary

Raise in Calgary, Alberta is seeking a QA Analyst to join the Enterprise CRM team. You will design and execute automated and manual tests for the Salesforce FSC environment, focusing on Visa Debit Disputes and Fraud intake flows.

Collaborate with stakeholders, developers, and QA leads to deliver robust test strategies and high-quality releases. You will work on end-to-end testing, CI/CD integration, and risk-based test planning, ensuring privacy-compliant test data and effective test execution

Qualifications

• 5+ years of progressive experience in Quality Assurance and Software Testing.
• Experience building test assets (plans, cases, automated and manual scripts).
• Hands-on testing of Salesforce FSC and integrations; SAP CRM desirable.
• Knowledge of API and system integration testing in enterprise contexts.
• Bachelor’s Degree in Computer Science, Software Engineering, IT, or equivalent.

Responsibilities

• Assess testing requirements and estimate testing effort and resources.
• Develop test plans, cases and scripts with a risk-based approach.
• Collaborate with QA Lead to ensure test deliverables are complete.
• Execute tests on Salesforce components and integrations, incl. automation.
• Support end-to-end testing and impact analysis of changes.
• Coordinate with stakeholders, vendors and project teams on testing needs.
• Apply preventative testing techniques and maintain test documentation.
• Ensure test data privacy and compliance across environments.
• Share lessons learned and improve testing practices and repos.

Skills

Quality Assurance

Software Testing

Automation Testing

Salesforce FSC

CI/CD

APIs

Agile/Scrum

Education

Bachelor’s Degree in CS/SE/IT

Tools

Salesforce FSC

Salesforce CRM

SAP CRM

Job description

(QA) Analyst

• Pay Rate: $73.53/hour, depending on experience


• Contract: 11/2/2026 End Date: 2/28/2027 (4 Months)


• Location: Calgary, Alberta ( open to remote candidates preference for Alberta-based candidates but open to anywhere in Canada)

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

The QA Analyst to join our clients Enterprise CRM team. In this role, you will play a critical part in the Transaction Dispute Management project, which focuses on implementing Visa Debit Disputes and Visa Debit Fraud intake processes within our existing Salesforce Financial Services Cloud (FSC) organization. You will work closely with project stakeholders, developers, and the QA Lead to build comprehensive test strategies, execute automated and manual testing, and ensure high-quality delivery across all Salesforce components and integrations

Responsibilities

• Assess testing requirements and provide estimates of testing effort and resources


• Use a risk management approach to develop test plans, cases and scripts and prioritize test execution based on level of risk


• Works closely with the QA Lead - Enterprise CRM to ensure quality and completeness of test deliverables


• Execute testing of Salesforce product and all integration components, applying automation techniques as appropriate


• Assist in end-to-end testing of all components


• Analyze the impact of change on test environments, test plans and integration


• Liaise with all project participants, team leads, vendors, and other resources at various levels


• Use preventative testing techniques such as peer reviews and walkthroughs including all appropriate documentation


• Ensure test data is adequate and compliant to privacy and confidentiality rules


• Contribute in all aspects of the test execution phase including requirements change management and test conditions management


• Report overall status of testing activities and summarize issues encountered


• Transfer lessons learned and new/changed workflows to testing best practices and business systems knowledge repositories


• Ensuring standards, as defined by the Quality Assurance office, are met


• Identifies and resolves risks associated with achieving milestones

Qualifications

• 5+ years of progressive experience in Quality Assurance and Software Testing.


• Hands-on experience developing and managing comprehensive test assets (Test Plans, Test Cases, Automated and Manual Scripts).


• Demonstrated experience with both automated and manual testing tools and frameworks.


• Technical & Domain Expertise


• Hands-on experience testing Salesforce CRM and Salesforce Financial Services Cloud (FSC). Experience with SAP CRM is highly desirable.


• Strong familiarity with the Financial Services Industry, specifically banking workflows, transaction disputes, or fraud intake processes.


• Knowledge of Salesforce Configuration, Development, and Deployment practices, including integrating automated testing into CI/CD pipelines.


• Solid understanding of API and system integration testing within complex enterprise environments.


• Education and Certifications


• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related field (or equivalent practical industry experience).


• Preferred Certifications:


• Salesforce Certifications:


• Salesforce Certified Administrator


• Salesforce Certified Development Lifecycle and Deployment Designer (Nice to have)


• QA / Testing Certifications:


• ISTQB Certified Tester (Foundation or Advanced Level)


• Certified Software Quality Analyst (CSQA)


• Agile / Process Certifications:


• Certified ScrumMaster (CSM) or SAFe Agilist (Nice to have)

Additional Information

• A requirement for candidates when they are hired for this role will be to complete a criminal and credit check (including Canadian Credit Risk Score)