Public Services Assistant

Nelson Public Library; Nelson; On-site; CAD 42,000 - 60,000; Part time

Benefits offered by this job

On-call shifts

Competitive hourly pay

Job summary

Nelson Public Library in Nelson, BC is seeking an On-Call Public Services Assistant. You will answer circulation, directional and reference questions at the Service Desk and provide technological assistance.

Reporting to the Chief Librarian, you will represent the Library as an ambassador, work evenings and weekends as needed, and hold a Library Assistant I pay grade; start date October 1, 2026.

Qualifications

• Required: Library Technician qualification or equivalent.
• Two years of post-secondary education and equivalent experience.
• Significant library or other relevant work experience, including technology and customer service.
• Class 5 Driver's Licence and Driver's Abstract pulled annually.
• Strong communication and relation skills to create excellent visitor experience.
• Strong technology and instructional skills to support community technology needs and daily library tasks.
• Familiarity with current and popular fiction, non-fiction, audiovisual and digital content.
• Commitment to serving diverse community members including those with complex needs.
• Demonstrated strong organizational skills and initiative under pressure.
• Knowledge of antiracism, inclusion, accessibility and equity principles.

Responsibilities

• Answer circulation, directional and reference questions at the Service Desk.
• Provide technological assistance and customer service to patrons.
• Act as an ambassador of the Library at all times.

Skills

Customer service

Technology skills

Communication

Organizational skills

Inclusion and equity

Education

Library Technician qualification or equivalent

Two years of post-secondary education and equivalent experience

Tools

Driver's Licence

Job description

Public Services Assistant

On-Call

Nelson Public Library - City of Nelson Competition #26CU78

Reporting to the Chief Librarian, On-Call Public Service assistants are responsible for answering circulation, directional and reference questions at the Service Desk through a variety of communication methods and providing technological assistance. Library values guide their work and they act as an ambassador of the Library at all times. The pay grade for this position is Library Assistant I.

On-Call Availability

This is an on-call position. The successful applicant will have regular availability for on-call shifts, which may include evenings and weekends, based on operational needs. The on-call list is reviewed annually and updated as required.

Preferred Qualifications

• Library Technician qualification or equivalent;
• Two years of post-secondary education and equivalent experience;
• Significant library or other relevant work experience, including technology and customer service;
• Class 5 Driver's Licence and Driver's Abstract pulled annually.
• The capacity to communicate and relate effectively, meaningfully and in a manner that creates an excellent visitor experience.
• Strong technology and instructional skills to support community technology needs and to perform daily library administrative tasks.
• Keeps library skills current and has familiarity with new print and electronic resources in order to best serve the community's information needs.
• Familiarity with current and popular fiction, non-fiction, audiovisual and digital content.
• A strong aptitude and interest in serving diverse community members, including those with complex needs.
• Demonstrated strong organizational skills and the ability to exercise initiative and sound judgement under pressure.
• Knowledge and understanding of community need and barriers faced by diverse populations including knowledge of antiracism, inclusion, accessibility and equity principles .

Rate of Pay: $37.18 per hour, plus 12 % in lieu per the Collective Agreement Hours/Days of Work: On Call (Mon-Sun) Start Date: October 1, 2026 Application Deadline: September 18, 2026 by 4:00 p.m.

For a full job description, including required qualifications and experience, please visit nelson.ca/jobs.

We look forward to hearing from you!

Interested applicants should reference #26CU78 when submitting their resume and cover letter to [e-mail] no later than September 18, 2026 at 4:00 PM