PT Store Coordinator

Make Space; Moose Jaw; On-site; CAD 31,000 - 33,000; Part time

Job summary

Make Space Storage Moose Jaw is seeking a Part-Time Store Coordinator to support day-to-day operations, customer service, and administrative tasks at our self-storage facility.

You will handle tenant accounts, leases, invoicing, payments, and basic maintenance while delivering friendly service and maintaining accurate records in the CRM; a valid driver’s license is required, and you should be comfortable working outdoors in varying conditions.

Qualifications

• 2+ years of customer service, sales, or administrative experience.
• Strong communication and customer service skills.
• Comfortable handling phone, email, and in-person inquiries.
• Basic knowledge of invoicing, payments, and collections is an asset.
• Proficient in Microsoft Office; CRM or property management system experience preferred.
• Highly organized with strong attention to detail and ability to multitask.
• Self-motivated and able to work independently.
• Comfortable with light physical tasks and working outdoors in varying conditions.
• Flexible and able to support operations as needed.
• Valid Driver's License and abstract will be requested.

Responsibilities

• Customer Service, Sales & Administration: deliver exceptional customer service to clients, vendors, and service providers; respond to inquiries; follow up with customers; manage tenant accounts including move-ins/outs/transfers/renewals; prepare lease agreements; handle invoicing, payments, refunds, and daily reconciliation; monitor delinquent accounts and collections; maintain records in CRM; generate reports on occupancy, revenue and leads; coordinate reservations and assign units; assist customers in selecting storage/moving solutions; support on-site operations and scheduling; provide coverage when the manager is absent.
• Property Maintenance: light maintenance duties; inspect facility for cleanliness, security, and maintenance; oversee seasonal landscaping; follow safety policies.

Skills

Customer service

Communication

Multitasking

Microsoft Office

CRM

Independent work

Driver's license

Tools

CRM / PM system

Job description

About Make Space Storage - Who are we? Make Space Storage (www.makespacestorage.ca) is a Canadian-owned and operated company with a strong national presence and a proven track record in the storage industry. With over 70 locations across the country, from British Columbia to Quebec, we provide a wide range of storage solutions for both personal and business needs, including traditional storage, portable units, parking, and Boat & RV storage.

As a rapidly growing organization, we are focused on delivering best-in-class customer service and making storage simple and accessible for our clients. Our continued expansion is driven by organic growth, development, and strategic real estate acquisitions.

About The Role

We are currently seeking a Part-Time Store Coordinator to join our team at our Moose Jaw self-storage facilities. This is a dynamic, hands-on role ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.

In this role, you will support the day-to-day operations of the facility, including customer service, administrative tasks, and site coordination. As part of a growing national storage company with multiple revenue streams, you'll have the opportunity to contribute to a business that values initiative, teamwork, and a positive attitude.

Responsibilities

Customer Service, Sales & Administration:

• Deliver exceptional customer service to clients, vendors, and service providers, maintaining positive and professional relationships
• Respond to phone calls, emails, and walk-in inquiries in a timely and courteous manner
• Follow up with customers as needed and direct inquiries to the appropriate departments when required
• Manage tenant accounts, including move-ins, move-outs, transfers, and renewals
• Prepare and maintain lease agreements and ensure all compliance documentation is accurate and up to date
• Handle accounts receivable, including invoicing, payment processing, refunds, and daily transaction reconciliation
• Monitor delinquent accounts and manage the collections process (calls, notices, lien preparation)
• Maintain accurate records in CRM/property management systems
• Generate basic reports related to occupancy, revenue, arrears, and leads
• Coordinate reservations and strategically assign units based on customer needs
• Assist customers in identifying the best storage and moving solutions
• Support on-site operations, including scheduling move-ins and move-outs and providing site access
• Provide coverage and operational support in the absence of the manager

Property Maintenance

• Perform light maintenance duties (e.g., cleaning units, debris removal, minor fixes)
• Routinely inspect the entire facility for cleanliness, security breaches and maintenance requirements for the yard.
• Overseeing seasonal landscaping including snow removal, lawn maintenance and driveway maintenance.
• Follow safety and company policies and procedures.

Qualifications & Requirements

• 2+ years of customer service, sales, or administrative experience
• Strong communication and customer service skills
• Comfortable handling phone, email, and in-person inquiries
• Basic knowledge of invoicing, payments, and collections is an asset
• Proficient in Microsoft Office; CRM or property management system experience preferred
• Highly organized with strong attention to detail and ability to multitask
• Self-motivated and able to work independently
• Comfortable with light physical tasks and working outdoors in varying conditions
• Flexible and able to support operations as needed
• Valid Driver's License and abstract will be requested.

Hourly Rate: $20.00 per hour

Part-time Work Schedule

Wednesday to Friday - 8 hours per day

Saturday - 6 hours

Equal Opportunity Employer: We are an equal opportunity employer and are committed to inclusive and accessible hiring practices. Employment decisions are based on qualifications, skills, and business needs. We welcome applications from all qualified individuals.

Use of Artificial Intelligence: We may use AI-enabled tools to support parts of our recruitment process, including sourcing candidates or screening through external job boards. These tools are used to assist our team and do not replace human decision-making.