PSP Development Manager - Western Canada

Sandoz International GmbH; Alberta; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a PSP Development Manager to lead patient support initiatives and enhance service quality. This role requires a strategic thinker with extensive pharmaceutical experience and strong interpersonal skills to build partnerships and drive excellence in patient care. You'll collaborate with cross-functional teams, manage Field Case Managers, and ensure optimal execution of patient support programs. This position offers a unique opportunity to make a significant impact in the healthcare sector while enjoying a supportive and inclusive work environment that values diversity and personal growth.

Benefits

Three weeks vacation

Paid time off

Time off between Christmas and New Year

Group pension plan

Flexible group insurance coverage

Employee and family assistance

Career enhancement opportunities

Parental leave top-up payments

Qualifications

• 10+ years in the pharmaceutical industry with 5+ years in PSP.
• Strong organizational, decision-making, and interpersonal skills.

Responsibilities

• Oversee Field Case Managers and ensure quality execution of services.
• Engage with senior staff to improve Sandoz PSP services.

Skills

Interpersonal Skills

Business Planning

Analytical Skills

Customer Service Orientation

Problem-Solving

Communication Skills

Leadership

Innovation

Education

Bachelor's Degree in Science or Administration

Job description

The PSP Development Manager (PSPDM) role is the central stakeholder reconciling execution of Sandoz Patient Support Program strategy with validation of certain operational tasks at 3rd Party. Responsible for oversight of Field Case Managers (3rd Party); driving quality execution of services to patients and healthcare professionals; managing strategic partnerships with key centers; building and maintaining customer relationships. This individual builds strategic partnerships with a number of key centers on a regional basis, through joint working initiatives that deliver patient benefit.

Your Key Responsibilities:

• Work with Sandoz PSP vendors for excellence in customer and patient support. This includes ensuring nurses and Field Case Managers (FCMs) in the scope of “Best-in-Class” patient support programs (PSPs) for various disease areas are optimally managed.
• Segment and prioritize centers in collaboration with Sales and aligned with Marketing strategy.
• Engage with senior clinical and managerial staff within key accounts to facilitate dialogue around improvement of Sandoz PSP services.
• Acquire Sandoz PSP related products knowledge, understand and apply related brand strategies and tactics and ensure FCMs execute optimally.
• Gain in-depth understanding of current service challenges on a local and regional basis and remove obstacles.
• Monitor FCM performance, ensure they receive proper coaching and that they are adequately trained on diseases, products, policies and procedures.
• Participate in Sandoz PSP field FTE hiring process with supporting 3rd parties.
• Prepare detailed project plans outlining the key success factors for the implementation of projects.
• Work collaboratively with cross-functional team members to ensure optimal communication, collaboration on priorities and opportunities, and implementation of initiatives.

What you’ll bring to the role:

• Bachelor's degree in science, administration or another relevant field.
• Minimum 10 years' experience in the pharmaceutical industry.
• At least 5 years in direct interaction with customers (sales and/or marketing).
• Minimum 5 years' experience in PSP.
• Recognized interpersonal skills, including empathy.
• Advanced business planning and analytical skills.
• Demonstrated experience in leading groups to exceed expectations.
• Ability to work with multiple levels of stakeholders, and to reconcile the expertise of multi-functional teams.
• Advanced organizational and decision-making skills.
• Patient and customer service orientation. Ability to manage problem situations and customer complaints.
• Ability to innovate and develop new ideas that give a competitive edge.
• Very good knowledge of the Canadian and provincial pharmaceutical market, including the regulatory environment and patient coverage.
• Excellent oral and written presentation skills.
• Due to the nature of our operations, oral and written fluency in English is required for regular communication with customers, partners, and/or colleagues, whether in Canada or internationally.
• Experience with specialty drugs and biologics.
• Being based in Alberta.

You’ll receive:

• A minimum of three weeks’ vacation.
• Paid time off in addition to your annual vacation and statutory holidays.
• Time back between Christmas and New Year’s Day with full pay.
• Group pension plan with substantial employer contributions.
• Generous and flexible group insurance coverage through our private plan.
• Employee and family assistance.
• Hybrid work formula offered.
• Parental leave – supplemental top-up payments up to 100% of base salary, regardless of gender or sexual orientation.
• Career enhancement and development, including learning, training and professional recognition opportunities.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.