Provincial Manager, Administrative Services

Alberta Health Services; Calgary; On-site; CAD 78,000 - 134,000; Full time

Job summary

Alberta Health Services, Calgary, seeks a Provincial Manager, Administrative Services to lead physician administrative support across Cancer Care Alberta Medical Affairs. You will guide recruitment, onboarding, performance management, workforce planning, and standardization of practices.

The role partners with Medical Affairs, HR, Finance, and operations to ensure high-quality service delivery and strategic alignment.

Qualifications

• A related post-secondary degree in Human Resources, Business Administration, or a related field.
• Minimum five years of progressive leadership experience in a complex healthcare or service environment, with people, operations and administration responsibilities.

Responsibilities

• Lead provincial administrative support teams and standardize administrative practices across the organization.
• Oversee recruitment, onboarding, performance management, employee development, workforce planning, and succession planning.
• Manage day-to-day operations, workload allocation, and process improvement initiatives.
• Collaborate with Medical Affairs, Human Resources, Finance and Operational Leaders to support onboarding, payroll, and resource planning.
• Drive operational effectiveness, workflow optimization, service improvement, and continuous quality improvement.
• Address employee relations, coaching, performance issues, attendance management, and policy compliance.

Skills

Leadership

Communication

Change management

Problem-solving

Analytical thinking

Stakeholder management

Employee engagement

Prioritization

Education

Related post-secondary degree in Human Resources or Business Administration

Job description

Your Opportunity

Reporting to the Provincial Business Operations Manager, Cancer Care Alberta (CCA) Medical Affairs (MA), the Provincial Manager, Administrative Services provides leadership and operational oversight for physician administrative support services across CCA. The role is responsible for leading provincial administrative support teams and ensuring the delivery of efficient, consistent, and high-quality administrative services that support physician operations and MA activities. The Manager oversees recruitment, onboarding, performance management, employee development, workforce planning, and succession planning for administrative staff. This position manages day-to-day operations, workload allocation, process improvement initiatives, and the standardization of administrative practices across the organization. Working closely with Medical Affairs, Medical Leadership, Human Resources, Finance, and Operational Leaders, the Manager supports physician onboarding, workforce planning, recruitment activities, payroll processes, resource planning, and administrative service delivery. The role also leads initiatives focused on operational effectiveness, workflow optimization, service improvement, and continuous quality improvement. The Manager is responsible for employee relations, performance coaching, conflict resolution, attendance management, and ensuring compliance with organizational policies, procedures, and collective agreements. In addition, the position oversees payroll, workforce and operational reporting, performance metrics, and administrative resource planning to support decision-making. Through strong leadership, stakeholder collaboration, and a commitment to service excellence, the Manager contributes to strategic and operational priorities while fostering a high-performing administrative team that supports CCA physicians and broader organizational objectives.

Description

Reporting to the Provincial Business Operations Manager, Cancer Care Alberta (CCA) Medical Affairs (MA), the Provincial Manager, Administrative Services provides leadership and operational oversight for physician administrative support services across CCA. The role is responsible for leading provincial administrative support teams and ensuring the delivery of efficient, consistent, and high-quality administrative services that support physician operations and MA activities. The Manager oversees recruitment, onboarding, performance management, employee development, workforce planning, and succession planning for administrative staff. This position manages day-to-day operations, workload allocation, process improvement initiatives, and the standardization of administrative practices across the organization. Working closely with Medical Affairs, Medical Leadership, Human Resources, Finance, and Operational Leaders, the Manager supports physician onboarding, workforce planning, recruitment activities, payroll processes, resource planning, and administrative service delivery. The role also leads initiatives focused on operational effectiveness, workflow optimization, service improvement, and continuous quality improvement. The Manager is responsible for employee relations, performance coaching, conflict resolution, attendance management, and ensuring compliance with organizational policies, procedures, and collective agreements. In addition, the position oversees payroll, workforce and operational reporting, performance metrics, and administrative resource planning to support decision-making. Through strong leadership, stakeholder collaboration, and a commitment to service excellence, the Manager contributes to strategic and operational priorities while fostering a high-performing administrative team that supports CCA physicians and broader organizational objectives.

Job Details

• Transition Company: Cancer Care Alberta
• Classification: Manager
• Union: Exempt
• Unit and Program: Cancer Care Alberta Medical Affairs
• Primary Location: Arthur Child Cancer Centre
• Location Details: As Per Location
• Negotiable Location: Within Calgary Zone
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 15-SEP-2026
• Date Available: 05-OCT-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $37.76
• Maximum Salary: $64.76
• Vehicle Requirement: Not Applicable

Required Qualifications

• A related post-secondary degree in Human Resources, Business Administration, or a related field is required. An equivalent combination of education and experience may be considered.

Additional Required Qualifications

• The candidate will bring a minimum of five (5) years progressive leadership experience in a complex healthcare or service-oriented environment, with responsibility for people, operations, and administration. They will demonstrate strong leadership skills, including decision-making, coaching, performance management, team development, and employee engagement. Exceptional communication, relationship-building, organizational, and prioritization skills are essential, along with the ability to manage competing priorities in a fast-paced environment. The successful candidate will have proven change management and problem-solving abilities, with experience leading process improvements and implementing innovative solutions. The candidate will be skilled at building collaborative partnerships with diverse stakeholders and preferably have experience working in a unionized environment, including knowledge of collective agreements, human resource practices, and workplace policies. Strong analytical and critical thinking skills are required, with the ability to interpret data and support evidence-informed decision-making. A commitment to high-quality service, continuous improvement, and fostering a respectful, inclusive, and collaborative workplace is essential.

Preferred Qualifications

As Required.