Property Telephone Claims Representative - l

Portage Mutual; Edmonton; Hybrid; CAD 53,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Generous paid time off

Job summary

Portage Mutual Insurance is seeking a Property Telephone Claims Representative - I to support claims operations with a hybrid work arrangement across Canada. The role involves reviewing losses, gathering statements, securing evidence, and negotiating settlements for low-value property claims while maintaining clear communication with policyholders and brokers.

Ideal candidates have at least one year of experience in insurance or related fields, strong MS Office skills, and a willingness to

Qualifications

• Minimum of one-year experience in the insurance industry or transferable service/technical role.
• Proficiency in MS Office (Word, Excel, Outlook, Teams).
• CIP or willingness to work towards designation;post-secondary certificate preferred.

Responsibilities

• Review new losses and prepare an investigation plan.
• Contact the insured to discuss loss details and explain the process clearly.
• Secure statements, photos, diagrams, and relevant documentation.
• Engage experts as needed to support fact-finding and settlement decisions.
• Negotiate settlements within authority limits and document outcomes.

Skills

Attention to detail

Independent work

Team collaboration

Education

Post-secondary certificate

CIP or willingness to pursue designation

Tools

MS Office Suite

Job description

**About Portage Mutual: Where Your Talent Makes a Difference**Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.**Why Portage Mutual?**At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:* **Total Rewards**: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.* **Career Growth & Development**: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.* **Flexibility**: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.* **Inclusivity and Belonging**: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.* **Making a Difference**: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve. **The Opportunity: Property Telephone Claims Representative** - IAs a Property Telephone Claims Representative - I, you’ll play a crucial role in supporting our claims operations by:* Investigating, evaluating, reserving, negotiating, and resolving assigned low-value property claims such as mysterious disappearance, minor theft or vandalism, and limited sewer backup losses.* Utilizing remote investigation techniques to gather claim details, secure statements, review estimates, and negotiate fair settlements.* Communicating coverage decisions clearly to customers and brokers, both verbally and in writing.* Identifying potential underwriting concerns and promptly notifying the underwriting team for review.* Partnering closely with customers and service providers to ensure timely and satisfactory claim resolution. We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service.**What You’ll Do:*** Review new losses and prepare investigation plan.* Contact the insured to discuss loss details.* Explain claims process in a clear and concise manner to the policyholder to ensure efficient claims experience.* Secure recorded statements with policyholders, third parties, independent witnesses and any other stakeholder as necessary.* Secure photographs, diagrams, and photographs of losses.* Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts.* Review complex policy wordings to determine if losses are covered.* Be aware of and understand trends in legislation and case law that impact coverage.* Communicate verbally and in writing to policyholders and brokers coverage positions.* Collect information that assist in determining the scope and estimate of damages.* Negotiate settlements based on results of loss investigation, coverage analysis and damage assessment within authority limits.**What You’ll Bring:*** Minimum of one-year experience in the insurance industry, service industry or transferable technical position (construction, automobile repair, or agriculture).* Proficiency in the MS Office Suite (Word, Excel, Outlook, Teams).* Consistent accuracy, thoroughness, and attention to detail.* Ability to work both independently and collaboratively in a dynamic team environment.* Adaptability and a continuous improvement mindset.* CIP or willingness to work towards designation.* Prior experience with Guidewire Suite considered an asset.* Post-secondary certificate (preferred). **This role requires a hybrid work arrangement and is not intended to be fully remote. While candidates located in Central Canada are preferred, consideration will also be given to candidates from other provinces who reside within reasonable commuting distance of the Portage la Prairie, Winnipeg, St. Catharines, Edmonton, or Bedford offices.** **Job Title:** Property Telephone Claims Representative - I**Reports To:** Claims Supervisor**Location:** Hybrid - Winnipeg, Hybrid - Portage la Prairie, Hybrid - St. Catharines, Hybrid - Edmonton, Hybrid - Bedford**Salary Range:** $53,400 - $60,000 *Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. **The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs.** Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.* Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes. **Ready to Make an Impact?** We value diversity in backgrounds, experiences, and perspectives because the communities we serve are diverse. Rooted in a long-standing commitment to trust, community, and mutual support, Portage Mutual Insurance is proud to foster an inclusive workplace where employees are encouraged to collaborate, learn from one another, and grow together. We are looking for individuals who bring both professional expertise and a genuine commitment to supporting their teammates as we continue to protect what matters most for Canadians. If you're looking for an opportunity to grow your career with a company that values people, community, and collaboration, we'd love to hear from you! Portage Mutual Insurance is committed to creating an inclusive and accessible workplace. Accommodations are available throughout the recruitment process upon request. If you require accommodation, we will work with you to ensure a fair and positive candidate experience. To be considered for this opportunity, candidates must have the legal right to work in Canada. Any employment offer will be conditional upon the successful completion of applicable pre-employment screening requirements. Please submit your resume and cover letter. We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).