Property Systems Specialist

Fitzrovia Real Estate; Toronto; Hybrid; CAD 85,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Personal days

Benefits

Wellness resources

Dev allowance

Job summary

Fitzrovia Real Estate is seeking a Property Systems Specialist to support the integration, configuration, and ongoing maintenance of Yardi Voyager 7S and related modules. You will troubleshoot issues, assist with onboarding and training, and validate data accuracy across all PMS tools in an in-office role.

Responsibilities include managing service tickets, property setup, data migrations, vendor management, and optimizing automation within Yardi to improve efficiency.

Qualifications

• Experience with Yardi Voyager and related modules (VendorCafe, RentCafe, Procure to Pay).
• Knowledge of property management operations is a plus.
• Strong troubleshooting and training abilities.

Responsibilities

• Assist with integration and configuration of property management systems, including Yardi Voyager 7S and modules.
• Track and manage service tickets and ensure timely resolutions.
• Support onboarding of new users and troubleshoot access issues.
• Conduct regular system checks for data accuracy and reporting consistency.
• Help train staff on Yardi features and create user documentation.
• Support property setup in Yardi with accurate data entry.

Skills

Problem solving

Communication

Independent work

Teamwork

Organizational skills

Attention to detail

Learning agility

Tools

Yardi Voyager

VendorCafe

RentCafe

Procure to Pay

Job description

Salary Range: $85,000.00 To $90,000.00 Annually

Fitzrovia is seeking to hire a Property Systems Specialist to join our team. The Property Systems Specialist will support the integration, configuration, and ongoing maintenance of property management systems, including Yardi Voyager 7S and associated modules. Responsibilities include troubleshooting technical issues, assisting with user onboarding and training, conducting system checks to ensure data accuracy, and managing service tickets.

The role also involves supporting property setups, data migrations, vendor management, and optimizing automation tools to enhance operational efficiency. Additionally, the specialist will assist in coordinating with third-party software providers and provide regular updates on system enhancements and issue resolutions.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

The salary range for this position is $85,000 – $90,000. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.

As we are a highly collaborative team, the successful candidate will be required to work in-office full-time.

Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team.

Key Responsibilities:

• Assist with the integration and configuration of property management systems, including supporting the setup and ongoing maintenance of Yardi Voyager 7S and associated modules such as VendorCafe, RentCafe, and Procure to Pay.
• Track and manage service tickets, following up to ensure timely resolution of user-reported problems.
• Provide troubleshooting support for day-to-day issues, escalating more complex issues to the Property Systems Manager or third-party vendors.
• Support the Property Systems Manager in the onboarding of new users, including account creation and troubleshooting user access issues across Yardi and other systems.
• Conduct regular system checks to validate data accuracy and ensure consistency in reporting across all PMS tools.
• Assist with training staff members on the proper use of Yardi and related systems, ensuring they understand key features and functionalities.
• Help prepare user-friendly documentation based on frequently encountered issues or best practices.
• Assist with property setup in Yardi, ensuring accurate data entry for units, rents, amenities, and configurations.
• Support the data migration process during property acquisitions, ensuring accurate and seamless transfer of information.
• Support vendor management by adding and maintaining vendor information in Yardi Voyager and VendorCafe, ensuring all necessary details (contact information, insurance documents, etc.) are accurately entered and updated.
• Work with the Property Systems Manager to optimize the use of automation tools in Yardi to improve operational efficiency and accuracy.

Assist in managing relationships with third-party software providers by supporting communication and coordination of software updates and issue resolution. Attend meetings and provide status updates on the resolution of technical issues or system enhancements as required.

Qualifications and Experiences:

• Experience working with Yardi Voyager is required, along with familiarity with related Yardi modules such as VendorCafe, RentCafe, and Procure to Pay.
• Knowledge of other property management software systems is considered an asset.
• Understanding of property management operations, leasing, and finance is considered an asset.
• Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently.
• Ability to work independently and as part of a team in a fast-paced environment.
• Organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Willingness to learn new systems and processes as needed.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.

Why Fitzrovia:

Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.

Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.

We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca .

Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at [e-mail] .