Senior Property Manager

Fitzrovia; Toronto; On-site; CAD 105,000 - 135,000; Full time

Benefits offered by this job

Paid vacation and personal days

Comprehensive benefits

Professional development allowance

Job summary

Fitzrovia in Toronto is seeking a Senior Property Manager to oversee high-quality community operations. The role includes managing maintenance, budgeting, and delivering exceptional customer service. With a focus on cultivating high-performing teams, the ideal candidate will have at least 4 years of property management experience and strong financial skills. Fitzrovia offers an attractive salary range of $105,000 - $135,000 along with comprehensive benefits and professional development opportunities.

Qualifications

• Minimum 4 years of property management experience required.
• Experience in financial budgeting and supervisory roles.
• Ability to handle multiple priorities with a calm demeanor.

Responsibilities

• Ensure seamless property operations by overseeing maintenance and budgeting.
• Deliver exceptional customer service to enhance resident experience.
• Develop and lead a high-performing staff team.

Skills

Customer service skills

Financial experience

Team leadership

Conflict resolution

Marketing knowledge

Education

High school diploma or equivalent

Post-secondary or bachelor’s degree

Job description

The Senior Property Manager is responsible for maintaining our communities to create a best‑in‑class experience, ensuring a high level of service at all times. The Senior Property Manager is also responsible for building and motivating high performing teams to maximize the performance of the property.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

As we are a highly collaborative team, this role is on-site full-time, and the successful candidate will be required to work in/on site Monday to Friday.

This posting is for an existing vacancy. The salary range for this position is $105,000 - $135,000, based on skills and experience. Our total rewards program recognizes performance, supports well‑being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.

Fitzrovia uses AI‑enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team.

Responsibilities

• Ensuring the seamless operations of our community in a fast‑paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Deliver a 5‑star living experience by way of exceptional customer service and constantly look for meaningful ways to enhance the resident living experience. Align with the building brand to enhance prospect and customer satisfaction to increase reputation, renewals, revenue, and profitability.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow‑up.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs. Track and evaluate advertising and all client traffic and monitor online reviews to better understand and improve the customer experience.
• Maintain effective on‑site staff through interviewing, hiring, and coaching team as necessary. Hire optimal candidates with an eye for detail who pay critical attention to their roles.
• Developing, mentoring, leading, and managing a high‑performing, cohesive team, including leasing, customer service, concierge, maintenance, and management personnel, to maximize their engagement and minimize turnover.
• Instilling, maintaining, and modeling the Fitzrovia mission to be a best‑in‑class property management company.
• Manage and maintain all aspects of overall community budget, finances, property performance, and financial metrics.
• Work with leasing staff to ensure that leasing and marketing goals are being met.
• Audit residents’ files in accordance with company’s standards.
• Maintain positive relations with all community vendors, prospects, residents, and team members.
• Perform any other related duties as required or assigned.

Supervisory Responsibilities

• Oversee all staff operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Supervise day‑to‑day operations of entire on‑site team, ensuring that all Fitzrovia policies and procedures are being followed.

Qualifications and Experiences

• High school diploma or equivalent required, post‑secondary or bachelor’s degree preferred.
• Minimum 4 years of property management experience required.
• 4 years’ experience in financial experience writing and maintaining budgets.
• Experience in supervisory role, leading and developing teams.
• Superior communication and customer service skills.
• Ability to handle multiple priorities and wear many hats.
• Calm and even‑keeled demeanor.
• Experience multi‑tower developments, an asset.
• Self‑motivated, curious, responsive, and result driven.
• General office, bookkeeping, and sales skills.

Why Fitzrovia

Fitzrovia is a vertically integrated development and asset manager focused on Class‑A and vintage‑style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best‑in‑class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.

Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long‑term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.

We focus on our people and our culture, and offer a competitive salary, benefits and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.

Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach we at [e-mail].