Property Portfolio Manager

BC Housing; Victoria; On-site; CAD 70,000 - 90,000; Full time

Job summary

BC Housing seeks a Property Portfolio Manager to oversee property management and tenant support services for social housing. The role requires substantial experience in property management, with strong skills in negotiation, conflict resolution, and community engagement. The successful candidate will work with diverse tenant populations and lead an effective team to ensure the well-being and safety of residents.

Qualifications

• Considerable experience at a senior level in property management and contract administration.
• Prior supervisory experience is required.
• Criminal Record Check is necessary.

Responsibilities

• Manage property and tenant support services for social housing.
• Develop and implement property management plans.
• Liaise with multiple government and community stakeholders.

Skills

Negotiation

Conflict resolution

Communication

Interpersonal skills

Leadership

Education

Bachelor’s degree in business administration or relevant discipline

Job description

The Property Portfolio Manager (PPM) is responsible for the management and control of property management and tenant support services for all directly managed social housing, and in some cases, group homes and market-housing properties within an assigned area. The tenant population is diverse and includes seniors, people with mental or physical disabilities, substance addictions, individuals at risk of homelessness, women and children fleeing abuse, First Nations peoples and low-income families.

He / She / They contributes to the development and implementation of a property management plan for each housing complex that incorporates the facility condition index, characteristics of the tenant population and required / available community support services. The incumbent leads multi-functional teams in delivering a range of programs and services to ensure successful tenancies, the safety and well-being of tenants, and effective operation, maintenance and repair of the buildings. The position liaises with multiple government and community stakeholders in resolving property management and tenant issues and represents BC Housing in tenancy and court hearings. The majority of PPMs will have direct supervisory responsibility for a team of Building Managers and Janitors, and in some cases a Tenant Support Worker. The position may be required to provide contract administration for site representatives in the outer Regions.

CANDIDATE PROFILE

The successful candidate will have the following :

EDUCATION & EXPERIENCE :

• Bachelor’s degree in business administration or other relevant discipline, including completion of courses in property management.
• Considerable experience at a senior level in property management and contract administration, with prior supervisory experience.
• Or an equivalent combination of education, training and experience acceptable to the Employer.
• Criminal Record Check is required.

KNOWLEDGE, SKILLS AND ABILITIES :

• Sound knowledge and understanding of the philosophies, principles and practices of property management, particularly in the social housing sector
• Sound knowledge of current social issues facing tenant populations such as homelessness, mental illness and drug addiction, domestic violence, child protection and ageing
• Considerable knowledge of building structures and systems and an ability to recognize deficiencies and prepare summaries of work required
• Excellent negotiation, mediation and conflict resolution skills and ability to negotiate contracts, mediate disputes and resolve conflict situations
• Excellent written and oral communication, interpersonal and relationship building skills
• Ability to plan and coordinate the delivery of a broad range of property management and tenant support services, function as an effective team leader, and make decisions based on an analysis of a range of issues and problems
• Ability to summarize and explain complex program information and funding requirements
• Ability to build consensus with multiple stakeholders, often with conflicting agendas; display tact and diplomacy to deal with a broad range of professions and community stakeholders; and be a socially sensitive administrator
• Ability to travel on frequent basis
• Valid BC driver’s license and a reliable vehicle required.
• Please Note : Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
• Due to the nature of this role, access to a reliable vehicle will be required.

Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contactto arrange a call.