Property Manager

pureindustrial; Vaughan; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Benefits and wellness programs

RRSP matching

Vacation, personal and volunteer days

Ongoing learning and development

Flexible, supportive environment

Premium modern workplace

Company offsites

Job summary

Pure Industrial is seeking a customer-first Property Manager to oversee day-to-day operations of an industrial portfolio in Canada. You will build trusted relationships, anticipate customer needs, and deliver high-quality experiences while supporting sustainable property operations.

The role emphasizes proactive communication, coordination of moves and projects, and collaboration with internal teams and service partners to ensure service excellence and cost efficiency.

Qualifications

• Proven ability to deliver exceptional customer experiences.
• Strong interpersonal and relationship-building skills.
• Collaborative mindset across teams and partners.
• Commitment to sustainable practices in real estate operations.
• Excellent written and verbal English communication.

Responsibilities

• Act as the primary contact for customers, building long-term relationships based on trust and accountability.
• Proactively engage with customers to understand their business and operational needs.
• Identify and deliver proactive, practical solutions to enhance day-to-day experiences.
• Respond quickly to inquiries and service requests with a solution-oriented approach.
• Coordinate all customer-facing activities, including moves and surveys, with clear communication.
• Collaborate with internal teams and external partners to ensure a consistent customer experience.

Skills

Customer experience

Interpersonal skills

Collaboration

Sustainability

English communication

Property management

Leadership

Organization

Job description

Role Summary

We are seeking a dynamic, customer first Property Manager to oversee the day to day operations of an industrial real estate portfolio. This role is ideal for someone who genuinely enjoys building trusted relationships, listening to customers, and delivering seamless, high quality experiences through proactive, thoughtful property management.

The successful candidate will act as a dedicated partner to our customers—ensuring their spaces support their business needs, issues are anticipated and resolved efficiently, and expectations are consistently met or exceeded, while also supporting sustainable and responsible property operations.

Key Responsibilities

Customer Experience & Relationship Management

• Serve as the primary point of contact for customers, building strong, long term relationships grounded in trust, responsiveness, and accountability.
• Proactively connect with customers to understand their business, operational needs, and priorities.
• Anticipate customer needs and deliver proactive, practical solutions that enhance their day to day experience.
• Respond to customer inquiries, concerns, and service requests promptly, effectively, and with a solutions oriented mindset.
• Coordinate and clearly communicate all customer facing activities, including move ins, move outs, construction projects, and customer surveys.
• Champion a “one team” approach by collaborating closely with internal teams and external service partners to deliver a consistent and positive customer experience.

Property Operations

• Monitor the daily operations of assigned properties, ensuring services, maintenance, and vendors consistently meet service standards and customer expectations.
• Conduct regular property inspections and follow up to ensure issues are resolved in a timely and thorough manner.
• Identify opportunities for operational improvements that enhance safety, efficiency, sustainability, and overall customer satisfaction.
• Support environmentally responsible practices by promoting energy efficiency, waste reduction, and sustainable building operations where feasible.

Financial & Lease Administration

• Review and interpret lease agreements and support customers by clearly communicating lease related obligations and processes.
• Manage property expenses in alignment with approved budgets while balancing service quality, sustainability initiatives, and cost efficiency.
• Review and approve invoices, ensuring accurate coding and budget compliance.
• Assist in preparing annual operating budgets and financial reports.
• Partner with accounting to support receivables and customer account matters in a professional and customer focused manner.

Required Skills & Experience

• A genuine passion for delivering exceptional customer experiences.
• Strong interpersonal skills with the ability to build rapport and lead constructive, solution focused conversations.
• A highly collaborative “one team” mindset with both internal teams and external partners.
• Commitment to supporting sustainable practices and long-term asset stewardship.
• Excellent written and verbal communication skills in English; fluency is essential given national collaboration across Canada.
• 3–5 years of property management experience, preferably within commercial or industrial real estate.
• Demonstrated leadership skills with the ability to influence, inspire, and guide teams.
• Strong organizational, analytical, and problem-solving skills with attention to detail.

Why You’ll Love Working Here

At Pure Industrial, we are people-first. We’re proud to be recognized as one of Canada’s Top Employers and a Great Place to Work - recognition that reflects the culture we’ve built, rooted in respect, collaboration, inclusion, and growth.

We support our employees with a thoughtfully designed total rewards offering that goes beyond traditional compensation, recognizing contributions, supporting well-being, and enabling growth across the business.

• Comprehensive benefits and wellness programs
• RRSP matching to help you plan your future
• Vacation, personal and volunteer days to support work-life balance
• Ongoing learning, development, and career progression opportunities
• A flexible, supportive environment where your contributions have impact
• A premium, modern workplace designed to elevate your everyday experience
• Recognition that matters—brought to life through events and company offsites
  

Our people are what makes us different. At Pure Industrial we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.

Expected Compensation Range for Role: Approximately $90,000-$110,000/year.

Our salary ranges are determined by factors such as role, level and location. The range displayed on this job posting reflects the expected compensation for the role. Within the range set out above, individual pay is determined based on a number of factors unique to each candidate including but not limited to work location, job-related skills, experience, relevant education and training, business needs and market demands. Compensation is subject to change and may be modified in the future.