Property Manager

Harkoda Condominium Services Inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Harkoda Condominium Services Inc. is seeking a Property Manager to oversee operations of condominium properties in Toronto. The role involves managing staff, ensuring compliance with regulations, and providing high-quality customer service to residents. Join a dedicated team focused on enhancing living standards in our communities.

Qualifications

• Proven experience in property management.
• Strong interpersonal and customer service skills.
• Ability to enforce bylaws and regulations effectively.

Responsibilities

• Manage daily operations of assigned condominium properties.
• Oversee property maintenance and enforce bylaws.
• Supervise staff and handle resident issues.

Skills

Customer Service

Compliance Management

Team Leadership

Communication

Job description

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The Property Manager at Harkoda Condominium Services is responsible for ensuring that the daily operations of assigned condominium properties are managed effectively. This role involves:

• Enforcing the Corporation’s Bylaws
• Overseeing property maintenance
• Supervising staff
• Managing finances
• Liaising with residents and the Board of Directors
• Ensuring compliance with legal and operational policies

The Property Manager is expected to maintain high standards of service, ensuring resident satisfaction and efficient management of resources.

1.0 RESIDENT & BOARD OF DIRECTOR RELATIONS

• Assist the Board in enforcing the Corporation’s Bylaws, Declaration, Rules, and Regulations.
• Ensure resident satisfaction and provide high-quality customer service.
• Handle resident complaints professionally and escalate issues to the Board as needed.
• Communicate effectively with residents, both in writing and verbally.
• Provide copies of all relevant correspondence to the Board upon request.

2.0 STAFF MANAGEMENT

• Assist in training new management staff to ensure operational consistency.
• Approve Corporation staff vacation schedules and arrange replacements as needed.
• Oversee hiring, training, supervision, and disciplinary actions for all building staff.
• Obtain authorization from the Regional Property Manager before hiring or dismissing staff.
• Conduct periodic staff performance evaluations using prescribed formats.
• Hold regular staff meetings to align on operational goals.
• Maintain up-to-date job descriptions for all staff members.

3.0 BUILDING OPERATIONS & MAINTENANCE

• Negotiate and oversee contracts for maintenance services (groundskeeping, snow removal, painting, general repairs).

Note: Managers are not authorized to sign cheques or contracts on behalf of clients.

• Manage insurance coverage, including claims processing and coordination with adjusters, residents, and contractors.
• Ensure all proof of loss statements are accurate and signed as required.
• Maintain logs and records for maintenance activities and operational checklists.
• Conduct contractor performance reviews with the Board as necessary.
• Implement and maintain a Preventative Maintenance Program for mechanical, electrical, plumbing, and fire safety systems.
• Conduct weekly property inspections and document findings.
• Complete monthly written inspection reports and share with the Board if required.
• Ensure timely follow-up on maintenance issues identified during inspections.
• Supervise contractors, coordinate work schedules, and monitor performance.
• Ensure properties are covered 24/7 for emergencies.
• Ensure completion of all tasks outlined in operational checklists and budgeted plans.

4.0 ADMINISTRATIVE DUTIES

• Attend Board meetings and prepare detailed Property Manager Reports.
• Maintain accurate records for the Corporation, including owner registers and contact information.
• Ensure compliance with condominium legislation and relevant government regulations (Fire Code, Human Rights, Municipal Bylaws, Employment Standards, and Workers' Compensation).
• Provide timely reports to Head Office as required.
• Maintain professional correspondence with residents and external agencies.
• Oversee preparation and accuracy of Status Certificates, if required.
• Ensure timely and proper placement of insurance policies for the Corporation.
• Advise the Board on all condominium matters and consult legal counsel when necessary.
• Schedule and arrange for Annual General Meetings (AGMs) and special meetings as required.
• Report all significant occurrences to Head Office.

5.0 FINANCIAL MANAGEMENT

• Prepare and present the first draft of the Annual Operating Budget to the Regional Property Manager.
• Review financial statements, balance sheets, and general ledgers before distribution to the Board.
• Discuss financial statements and budget variances with the Board as required.
• Develop a pro-forma budget projection of revenue and expenses based on financial performance.
• Exercise strict budget control to ensure all expenses are approved in accordance with Board directives.
• Recommend investment policies and ensure compliance with Board-approved financial plans.
• Relay financial questions or concerns from the Board to the Accounting Department.
• Recommend appropriate wage rates and provide reports on staffing budgets.
• Secure competitive pricing for all required services.
• Maintain a planned expenditure listing for future budget planning.
• Ensure timely collection of common element fees and enforce lien registrations for non-payment.
• Approve and authorize all expenditures, ensuring proper allocation and adherence to financial policies.
• Oversee payroll processing and reporting for condominium staff.

6.0 RISK MANAGEMENT & SAFETY

• Implement risk management strategies to protect residents and property assets.
• Ensure adherence to fire safety plans and regulatory compliance.
• Conduct routine safety inspections and coordinate emergency response protocols.
• Ensure proper management of all property-related legal matters, insurance claims, and liability issues.

7.0 RELATED DUTIES

• Collaborate with other property managers and industry professionals to ensure best practices.
• Stay updated on regulatory changes and industry developments.
• Maintain a high level of professionalism, organization, and teamwork.
• Demonstrate strong communication skills and a customer-service mindset.
• Balance multiple priorities effectively and be available beyond standard working hours when necessary.
• Monitor surrounding neighborhood developments and their potential impact on the property.

8.0 PROFESSIONALISM & SERVICE COMMITMENT

Harkoda Condominium Services maintains a high standard of excellence in property management. The Property Manager is expected to:

• Maintain a professional demeanor and adhere to company policies.
• Foster a culture of teamwork, integrity, and high service standards.
• Provide proactive solutions to operational challenges.
• Represent Harkoda Condominium Services positively in all professional interactions.

By fulfilling these responsibilities, the Property Manager ensures the efficient and effective management of condominium properties, enhancing their value and maintaining a high standard of living for all residents.

• Join our team as a Property Manager where you can make a significant impact on our community while developing your career in property management!

Start Date: 08/01/2025

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Business Consulting and Services

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