Property Manager

Realstar; Quebec; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Salary

Benefits

Annual bonuses

Training programs

Awards for years of service

Career development

Diversity and inclusion

Holiday parties and summer BBQs

Job summary

Realstar is seeking a Property Manager to oversee property performance, maximize profitability, and maintain standards within budgets. You will guide staff, supervise contractors, and ensure fire and life safety compliance while supporting month-end activities.

The role emphasizes customer satisfaction, staff development, leasing administration, and property upkeep, with flexible hours to accommodate month-end and events. Proficiency in English and French is required.

Qualifications

• Experience in multi-residential properties is preferred.
• Knowledge of emergency procedures including fire, flood, mould protocols.
• Excellent customer service skills.
• Good written and verbal communication skills.
• Coach, train, and motivate staff.
• Basic computer skills.
• Understanding of operating budgets and capital plans.
• Proficiency in minor electrical and plumbing repairs.
• Must be able to lift up to 50 lbs.
• Fluent in English and French.

Responsibilities

• Greet and interact with residents in a friendly and professional manner.
• Promote a welcoming atmosphere and high level of customer service.
• Attend to resident concerns and service requests within 24 hours.
• Handle office administrative tasks including lease renewals and notices.
• Organize and execute resident events (holiday parties, summer BBQs).
• Interview screened candidates and provide hiring recommendations.
• Complete orientation and training for staff; support ongoing development.
• Create and monitor staff schedules; manage turnover periods.
• Supervise staff; resolve conflicts and support budgets.
• Schedule appointments to show vacant suites and process leasing applications.
• Ensure rents are collected and deposits made on time; negotiate renewals.
• Use Yardi to record transactions and run operating reports.
• Conduct market surveys and analyze property market position.
• Promote referral programs to residents and prospects.
• Oversee property maintenance, including coordinating contractors and inspections.
• Review contractor invoices and approvals.

Skills

Customer service

Staff coaching

Budgeting

Leadership

Contractor supervision

Fire safety

Communication

Bilingual

Tools

Yardi

Job description

Realstar is seeking a Property Manager who will oversee the property's performance by maximizing profitability and maintaining standards within operational and budgetary objectives. The Property Manager will support and guide their staff to promote customer satisfaction, management, and skill development. They supervise contractors, monitor the quality of work, and ensure compliance with fire and life safety standards. The Property Manager will also be required to work flexible hours, including supporting their staff during month-end.

What we offer to employees:

• Salary
• Employer paid benefits
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ's

Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)

Management & Training

• Interview screened candidates and provide hiring recommendations to District Manager
• Complete orientation, training and or upskilling sessions for new and existing staff
• Foster an environment to support ongoing development for staff members
• Create and monitor work schedules of staff in accordance with company guidelines and to meet high turnover periods
• Supervisor staff, including conflict resolution management
• Support the District Manager with operating budgets and capital plans

Leasing & Administration

• Schedule appointments with prospects to show vacant suites
• Process leasing applications including completion of background and credit checks
• Ensure rents are collected and deposited on a timely basis
• Negotiate lease renewals in conjunction with established targets
• Utilize Yardi to record transactions and run various operating reports
• Conduct market surveys and analyze how the property compares to the current market
• Recommend leasing rates and in-suite turnover work to the District Manager
• Actively promote various referral programs to existing residents and prospects

Property Maintenance

• General knowledge of building maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pools, sprinklers, etc.)
• Oversee month-end duties, including suite inspections, scheduling contractors, and delegating staff turnover responsibilities
• Supervise contractors to ensure maintenance and repairs are completed properly
• Assist District Manager and Construction Manager with managing execution of the annual capital plan and identifying current or future issues for repair
• Review and approve contractor invoices for payments

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops.
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Fire Safety

• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Assist in emergency procedures

Qualifications

• Previous experience in multi-residential or other related industry an asset
• Knowledgeable in emergency procedures, including fire, flood, mould protocols
• Demonstrates excellent customer service
• Good written and verbal communication skills
• Coach, train, and motivate staff
• Basic computer and keyboarding skills
• Possess an understanding of operating budgets and capital plans
• Proficiency in performing minor electrical and plumbing repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English and French