Property Desk Adjuster - Quebec

Crawford & Company (Canada) Inc.; Quebec; On-site; CAD 55,000 - 75,000; Full time

Job summary

Crawford & Company (Canada) Inc. is seeking a bilingual Property Desk Adjuster to support our Property Desk team in the Gaspésie region of Québec. The role includes occasional field claims in remote communities, offering a diverse claims experience.

You will investigate, evaluate, negotiate, and resolve property claims by telephone and written communication, with authority delegated for decisions. This position blends desk work with field exposure and frequent English-language documentation.

Qualifications

• Minimum 2 years functional experience in an insurance or risk management environment, preferably with property claims.
• Commercial and Personal AMF license.
• Bilingual, French and English.
• Post-secondary education in an insurance related field is an asset.
• Excellent verbal and written communication skills.
• Strong analytical and mathematical ability.
• Able to manage multiple priorities.

Responsibilities

• Investigation, collection, and analysis of claims information.
• Evaluates coverage, liability and quantum.
• Negotiates, settles, finalizes claims.
• Accurate recording, reporting and presentation of files.
• Maintenance of accurate billing, and time and expense records.
• Work with manager to maintain client relations.

Skills

Bilingual French English

Analytical skills

Communication skills

Multitasking

Education

Post-secondary insurance education

Job description

Job Description

We\'re growing our team and are looking for a Bilingual Property Desk Adjuster to join us in the beautiful Gaspésie region of Québec. In this unique role, you\'ll primarily support our Property Desk team while also having the opportunity to assist with occasional field claims in remote communities, offering a diverse and rewarding claims experience.

As a trusted claims professional, you\'ll play a key role in helping customers through challenging situations by investigating, evaluating, negotiating, and resolving property claims through telephone and written communication. You\'ll be empowered to make decisions within your delegated authority while collaborating closely with clients, field adjusters, and legal partners to ensure fair, efficient, and customer-focused claim resolution.

This is an excellent opportunity for someone who enjoys combining strong analytical skills with a commitment to exceptional customer service, while working in a dynamic environment that offers both desk-based and field exposure.

This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

Nous agrandissons notre équipe et nous sommes à la recherche d\'un Expert en sinistres immobiliers bilingue pour nous joindre dans la magnifique région de la Gaspésie au Québec. Dans ce rôle unique, vous soutiendrez principalement notre équipe de gestion des sinistres immobiliers tout en ayant l\'occasion d\'aider occasionnellement avec des dossiers sur le terrain dans des communautés éloignées, offrant ainsi une expérience de sinistres variée et enrichissante.

En tant que professionnel de confiance en sinistres, vous jouerez un rôle clé pour aider les clients dans des situations difficiles en enquêtant, évaluant, négociant et réglant les demandes de sinistres immobiliers par téléphone et par écrit. Vous aurez le pouvoir de prendre des décisions dans le cadre de votre autorité déléguée tout en collaborant étroitement avec les clients, les experts sur le terrain et les partenaires juridiques pour assurer un règlement des sinistres juste, efficace et axé sur le client.

C\'est une excellente opportunité pour quelqu\'un qui aime combiner de solides compétences analytiques avec un engagement envers un service à la clientèle exceptionnel, tout en travaillant dans un environnement dynamique offrant à la fois du travail de bureau et du terrain.

Ce rôle nécessite des interactions fréquentes en anglais et demande de lire et de préparer des documents en anglais régulièrement.

Responsibilities

• Investigation, collection, and analysis of claims information.
• Evaluates coverage, liability and quantum.
• Negotiates, settles, finalizes claims.
• Accurate recording, reporting and presentation of files.
• Maintenance of accurate billing, and time and expense records.
• Work with manager to maintain client relations.

Responsabilités

• Enquête, collecte et analyse des informations sur les réclamations.
• Évalue la couverture, la responsabilité et le montant.
• Négocie, règle et finalise les réclamations.
• Enregistrement, rapport et présentation précis des dossiers.
• Maintien d\'une facturation exacte ainsi que des registres de temps et de dépenses.
• Travaille avec le gestionnaire pour entretenir les relations avec les clients.

Qualifications

• Minimum 2 years functional experience in an insurance or risk management environment, preferably with property claims.
• Commercial and Personal AMF license.
• Bilingual, French and English
• Post-secondary education in an insurance related field is an asset.
• Excellent verbal and written communication skills.
• Strong analytical and mathematical ability.
• Able to manage multiple priorities.

Qualifications (French)

• Minimum de 2 ans d\'expérience fonctionnelle dans un environnement d\'assurance ou de gestion des risques, de préférence avec des réclamations de biens.
• Permis AMF commercial et personnel.
• Bilingue, français et anglais.
• Formation postsecondaire dans un domaine lié à l\'assurance est un atout.
• Excellentes compétences en communication orale et écrite.
• Solides capacités d\'analyse et en mathématiques.
• Capable de gérer plusieurs priorités.

About Us

Why Crawford?

Because a claim is more than a number — it\'s a person, a child, a friend. It\'s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We\'re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion