Multi-Lines Claims Adjuster - Moncton, NB

Crawford & Company; City of Moncton; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Career progression

Training programs

Sustainability programs

Job summary

Crawford & Company in Moncton, New Brunswick, seeks a Multi-Lines Claims Adjuster to investigate, assess coverage, value claims, and negotiate settlements in property and casualty. The role blends field investigations with home-based work when not at loss sites, delivering dedicated service to policyholders.

You’ll interact with brokers and clients, manage documentation, and contribute to strong client relationships while progressing in a dynamic environment with growth opportunities.

Qualifications

• Minimum of 1 to 5 years functional and technical experience in an insurance environment
• Independent adjusting license or working towards CIP designation
• Knowledge and experience in property and casualty claims is preferred
• Experience in road adjusting including the investigation and detailed reporting of claims
• Post Secondary education in an insurance related field considered an asset
• Working knowledge of Xactimate and Xactanalysis an asset
• Excellent verbal and written communication skills
• Ability to manage multiple priorities
• Ability to work independently
• Must be a team player with outstanding customer service skills
• Willingness to work in a dynamic environment with opportunity for career growth

Responsibilities

• Investigate, evaluate, and adjust multi-line insurance claims in accordance with policy coverage, industry standards, and company guidelines
• Review, analyze, and interpret expert reports to support claim assessments and resolution strategies
• Select, engage, and provide direction to independent experts, contractors, and other service providers as required
• Maintain accurate claim files, documentation, and expense records in a timely manner
• Collaborate with management to build and maintain strong client relationships through responsive and professional service
• Develop and maintain effective working relationships with key stakeholders across the insurance industry, including brokers, risk managers, legal counsel, regulators, and external partners

Skills

Independent adjusting license

CIP designation

Xactimate

Customer service

Multitasking

Communication skills

Education

Insurance related education

Tools

Xactimate

Xactanalysis

Job description

We're looking for a Multi-Lines Claims Adjuster to join our team in Moncton, New Brunswick. In this role, you'll help policyholders navigate property and casualty claims with fairness, empathy, and professionalism. You'll investigate losses, assess coverage, determine claim value, and negotiate settlements, all while delivering exceptional customer service.

This role offers the opportunity to work independently in the field, build meaningful relationships with clients, and make a direct impact on people's lives. You'll enjoy the flexibility of a hybrid work environment, combining field investigations with the convenience of working from home when not attending loss sites.

Responsibilities

• Investigate, evaluate, and adjust multi-line insurance claims in accordance with policy coverage, industry standards, and company guidelines.
• Review, analyze, and interpret expert reports to support claim assessments and resolution strategies.
• Select, engage, and provide direction to independent experts, contractors, and other service providers as required.
• Maintain accurate claim files, documentation, and expense records in a timely manner.
• Collaborate with management to build and maintain strong client relationships through responsive and professional service.
• Develop and maintain effective working relationships with key stakeholders across the insurance industry, including brokers, risk managers, legal counsel, regulators, and external partners.

Qualifications

• Minimum of 1 to 5 years functional and technical experience in an insurance environment
• Independent adjusting license or working towards CIP designation
• Knowledge and experience in property and casualty claims is preferred
• Experience in road adjusting including the investigation and detailed reporting of claims
• Post Secondary education in an insurance related field considered an asset
• Working knowledge of Xactimate and Xactanalysis an asset
• Excellent verbal and written communication skills
• Ability to manage multiple priorities
• Ability to work independently
• Must be a team player with outstanding customer service skills
• Willingness to work in a dynamic environment with opportunity for career growth

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion