Property Appraiser - Major Loss

Intact; Ottawa; Hybride; CAD 81 000 - 99 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Employee referral bonus

Résumé du poste

Intact in Ottawa is seeking a Property Claims Appraiser, Major Loss. You will inspect large loss sites, prepare restoration or replacement cost estimates for buildings, and collaborate with contractors in Intact's network to ensure accuracy and compliance.

The role requires five to eight years in post-claim appraisal, a diploma in building appraisal, a valid driver’s license, and strong knowledge of restoration practices and Xactimate.

Qualifications

• Five to eight years of experience in post-claim appraisal, including large losses.
• Diploma in building appraisal or equivalent education/experience.
• Valid driver’s license with clean record.
• Technical knowledge of restoration of damaged buildings.
• High-level knowledge of Xactimate estimating software.
• Strong planning and organizational skills.
• Bilingualism in French and English is an asset.

Responsabilités

• Determine and complete the scope of large losses and prepare detailed repair estimates.
• Travel on short notice to customers’ locations.
• Provide excellent and empathetic customer service.
• Offer technical support to internal/external claims adjusters on estimates.
• Negotiate with vendors to obtain restoration cost agreements.
• Collaborate with vendors to meet timelines and budgets.
• Support the regular loss team to assist customer claims when required.
• Share knowledge and provide technical training to improve processes.

Connaissances

Analytical skills

Interpersonal skills

Empathy

Problem solving

Customer service

Formation

Diploma in building appraisal

Outils

Xactimate

Description du poste

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

80,700 - 98,700

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

10%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

We’re looking for an Property Claims Appraiser, Major Loss to join our growing team!

Territory: Ottawa and surrounding areas

You will be responsible for inspecting large loss sites to produce restoration, repair or replacement cost estimates for buildings with major damage. You will occasionally be responsible for auditing estimates and work performed by the contractors/restorers who are members of an Intact network of partners to ensure compliance with standards and policies, as well as handle complaints regarding the quality of the work, the costs, and the restoration methods.

In this role, you will use your analytical skills to manage the appraisal process for large commercial and personal property losses. You will work directly with customers and vendors to conduct inspections, identify the scope of damages, and create cost estimates for buildings requiring major repairs. You’re analytical, solution-oriented, adaptable, and empathetic with a desire to help customers. Having financial and vendor management experience is ideal.

What You’ll Do Here

• Determine and complete the scope of large losses, and prepare detailed repair estimates of damaged buildings.
• Travel on short notice to the customers’ location.
• Deliver excellent and empathetic customer service.
• Provide technical support to internal and external claims adjusters on the outcome of the estimate.
• Negotiate with vendors to obtain restoration cost agreements.
• Collaborate with vendors to ensure timelines and budgets are met.
• Work with the regular loss team for indefinite periods to support customer claims, when required.
• Share knowledge and offer technical training to improve control methods and processes.

What You Bring To The Table

• Five to eight years of experience in post-claim appraisal with at least two to three years in large losses.
• Diploma in building appraisal and/or a relevant combination of education and experience.
• Have a valid driver's license and a good driving record.
• Technical and practical knowledge of restoration of damaged buildings.
• High-level knowledge of the Xactimate estimating software.
• Effective planning and organizational skills.
• Strong interpersonal skills and an inclination to find solutions.
• Intent to deliver positive customer experiences.
• Construction experience is preferred.
• Bilingualism in French and English would be an asset for this role.

This role is eligible for employee referral bonus. #myReferrals3000

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.