Field Claims Specialist, Property

Intact Financial Corporation; Ottawa; Hybrid; CAD 94,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work arrangements

Telemedicine

Wellness account

Employee Share Purchase Plan

Job summary

Intact Financial Corporation seeks a Field Claims Specialist, Property Large Loss to support the Ottawa region. You will investigate, quantify, analyze, adjust and settle complex property claims, including high-value cases, across multiple channels and loss types.

You will manage mid to complex first‑party claims—Residential, Commercial Property, or Equipment Breakdown—while coordinating with customers, contractors, appraisers and other stakeholders to determine coverage and settlement.

Qualifications

• University degree or any combination of training and experience deemed relevant for the role.
• 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field.
• Demonstrates a passion for customer service with strong written and verbal communication skills.
• Self-motivated and goal oriented, capable of working in a fast paced and changing environment.
• Strong aptitude for technology with excellent computer skills.
• Demonstrates strong problem solving and troubleshooting skills.
• Valid driver's licence with a good driving record.
• Can travel on short notice.

Responsibilities

• Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
• Handle field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
• Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
• Maintain current knowledge of insurance products, as well as appraisal or investigation.

Skills

Customer service

Communication skills

Problem solving

Technology aptitude

Self-motivated

Driver's license

Travel availability

Education

University degree or equivalent

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career.

In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Salary range (but not limited to): 94,200 - 115,200
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
• As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc.
• The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles.
• However, we encourage candidates who may fall outside of this range to apply as well.
• Our pension offerings provide flexibility and long-term security for our employees beyond their careers.
• We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

About the role

We’re looking for a Field Claims Specialist, Property Large Loss to join our growing team and provide support in the Ottawa region!

As a Claims Specialist on our Property Large Loss team, you will be tasked with investigating, quantifying, analyzing, adjusting, and settling complex property claims, including those over $200,000. You will manage complex property claims across various distribution channels. Your responsibilities will include directly handling and overseeing mid to complex first-party, which may involve Residential, Commercial Property, or Equipment Breakdown losses.

What you’ll do here:

• Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
• Handle field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
• Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
• Maintain current knowledge of insurance products, as well as appraisal or investigation.

What you bring to the table:

• University degree or any combination of training and experience deemed relevant for the role
• 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field
• Demonstrates a passion for customer service with strong written and verbal communication skills
• Self-motivated and goal oriented, capable of working in a fast paced and changing environment
• Strong aptitude for technology with excellent computer skills
• Demonstrates strong problem solving and troubleshooting skills
• Valid driver's licence with a good driving record
• Can travel on short notice

Il s’agit d’un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength.

We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people.

This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations).

A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits.

Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.