Property Administrator - Rent & Accounts Specialist

Rhapsody Property Management Services; Ottawa; On-site; CAD 50,000 - 55,000; Full time

Job summary

Rhapsody Property Management Services seeks a Property Administrator to join the Ottawa team at Zibi. You will assist with rent collection, provide timely financial information, prepare resident communications, and coordinate property operations for a portfolio.

The role reports to the General Manager and requires 2-5 years of experience in a customer service or admin role, with strong Excel/Word skills and effective communication. On-site position with a comprehensive compensation package.

Qualifications

• Bachelor’s degree or diploma in Real Estate, Hospitality, Business or related discipline considered an asset.
• 2-5 years of experience in a customer service or administrative role.
• Intermediate to advanced skills in Excel and Word.

Responsibilities

• Monitor and review mid-month and month-end receivables for accuracy, adjustments, and/or corrections.
• Produce monthly AR rent roll/receivable report.
• Participate in monthly rent collection programs.
• Support site teams in payment of monthly invoices.
• Take part in annual audits of the site.
• New property set up, analysis, and follow up of outstanding issues as required.
• Produce monthly renewal documents in accordance with the LTB.
• Support site teams in preparation of building communications, notices, newsletters, community event invites, and resident responses through various platforms.
• Produce resident verification letters, and rental receipts.
• Review, edit, and prepare resident ledgers monthly.
• Apply monthly charges in accordance with Residential Tenancy Agreements.
• Monitor and record monthly tenant rent payments ensuring timely and accurate entries.
• Oversee and manage monthly Cash Controls.
• Maintain and organize lease agreements, ensuring all documentation is up-to-date and easily acceptable.
• Coordinate and monitor data entry. (Insurance, Utilities, and Demographics)
• Draft and send letters, notices, and other communications to tenants as needed.
• Serve as the primary point of contact for tenant inquiries, providing prompt and professional responses.

Skills

Time management

Strong communication

Organizational skills

Education

Bachelor’s degree/diploma in Real Estate, Hospitality, Business or related

Tools

Excel

Word

Job description

Rhapsody Property Management Services seeks a Property Administrator to join the Ottawa team at Zibi. You will assist with rent collection, provide timely financial information, prepare resident communications, and coordinate property operations for a portfolio.

The role reports to the General Manager and requires 2-5 years of experience in a customer service or admin role, with strong Excel/Word skills and effective communication. On-site position with a comprehensive compensation package.