Property Administrator

Pier 4 Ltd.; Cambridge; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Property Administrator to enhance their growing portfolio of multi-family real estate assets. This role is pivotal in delivering exceptional property administration while ensuring resident satisfaction. The successful candidate will engage in various responsibilities, including customer service, financial processing, and operational support, all while utilizing advanced software tools like Yardi. Join this dynamic team and contribute to creating comfortable living environments for residents, all while honing your skills in a supportive and innovative workplace.

Qualifications

• Minimum 2 years of residential property administration experience.
• Strong attention to detail and accuracy required.

Responsibilities

• Respond to resident inquiries and manage resident files.
• Utilize Yardi software for administration and reporting tasks.

Skills

Customer Service

Yardi Software

Interpersonal Skills

Communication Skills

Attention to Detail

Organizational Skills

Multitasking

Microsoft Office

Education

Degree/Diploma in a related field

2 years of residential property administration experience

Tools

Yardi Software

Microsoft Office

Adobe Creative Suite

Job description

Opportunity

At Pier 4, our portfolio of multi-family real estate assets is growing, and we are looking for an experienced Property Administrator to join our team in the Cambridge office. We seek a candidate who is engaged in delivering best-in-class property administration and eager to be part of our exciting journey.

At Pier 4, we aspire to be leaders in this space, grounded in years of expertise in property management, relationship-oriented practices, and a drive for continuous improvement. We focus on revitalization to ensure our residents feel comfortable in their homes.

The Property Administrator reports to the Manager, Property Administration. Responsibilities include general administration and customer service.

Responsibilities

1. Customer Service: Respond to resident inquiries via email or phone, update resident files, and ensure information accuracy.
2. Yardi Software: Utilize Yardi comprehensively to maintain consistency across the organization.
3. Reporting: Assist in updating and producing weekly management reports in collaboration with Property Managers and Accountants.
4. Legal Notices: Process legal notices such as N1s, N4s, building notices, and resident letters; prepare L1 and collection files.
5. Financial Processing: Manage rent receipts, bank runs, copy checks, and coordinate with accounting; handle small balance letters and arrears communication.
6. Lease Management: Process move-ins and move-outs in Yardi, update spreadsheets, and coordinate with accounting for charges and ledger updates.
7. Operational Support: Answer resident questions, update resident files, and work with leasing and marketing teams to ensure accurate and current rental information and advertisements.
8. Website and Content Management: Upload and edit property content, insert tracking codes, test new features, and troubleshoot portal issues.
9. Marketing and Content Creation: Write Google posts, blogs, and 'how-to' documents; create marketing collateral using InDesign and Adobe Creative Suite.
10. Resident Relations and Maintenance: Organize resident welcome packages, monitor satisfaction surveys, coordinate maintenance scheduling, and respond to concerns.
11. Vendor and Contract Management: Negotiate and coordinate services, ensure vendor insurance and WSIB certificates are current.
12. Health & Safety: Assist in creating and maintaining safety protocols.
13. Technology and Efficiency: Identify opportunities for operational efficiencies through technology.
14. Inventory Management: Oversee warehouse supplies.

Education, Qualification, and Experience

• Minimum 2 years of residential property administration experience.
• Strong attention to detail and accuracy.
• Highly organized with excellent multitasking skills.
• Effective interpersonal and communication skills.
• Ability to work independently and in a team environment.
• Experience with Yardi software and knowledge of the Landlord Tenant Act.
• Degree/diploma or equivalent experience.
• Proficiency in Microsoft Office (Excel, Word, Outlook).