Project Performance & Process Improvement Specialist

ServiceMaster Restore of Winnipeg; Winnipeg; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Training & development

Dental insurance

Health insurance

Career advancement opportunities

Job summary

ServiceMaster Restore of Winnipeg is seeking a Project Performance Manager to help our Project Management Office drive performance, accountability and execution. You will monitor milestones, profitability, WIP, forecasts and SLA adherence while collaborating with Operations and Project Managers to raise standards.

We value structure, problem solving and turning data into action, with opportunities to advance as the organization scales.

Qualifications

• Highly organized and detail-oriented.
• Excellent communication and follow-up abilities.
• Strong analytical and problem-solving skills.
• Able to balance multiple priorities in a fast-paced environment.
• Process-oriented with a passion for continuous improvement.
• Confident working with data, reports, and performance metrics.
• Confident influencing and challenging others when standards are not being met.
• Ability to build credibility and drive accountability through relationships.

Responsibilities

• Track project milestones, deadlines, profit margins, and job progress.
• Monitor project profitability and gross margin performance.
• Review WIP and aged projects to ensure timely resolution.
• Monitor estimate upload timelines and carrier SLA requirements.
• Ensure forecast information is accurate and up to date.
• Support weekly production and review meetings.
• Follow up on outstanding action items and commitments.
• Escalate and review project risks, concerns, and bottlenecks.
• Ensure projects continue progressing toward completion.

Skills

Organizational skills

Communication

Analytical thinking

Problem solving

Prioritization

Data analysis

Reporting

Influencing

Accountability

Tools

Excel

DASH

XactAnalysis

Encircle

Job description

ServiceMaster Restore of Winnipeg is seeking a Project Performance Manager to help our Project Management Office drive performance, accountability and execution. You will monitor milestones, profitability, WIP, forecasts and SLA adherence while collaborating with Operations and Project Managers to raise standards.

We value structure, problem solving and turning data into action, with opportunities to advance as the organization scales.