Project Performance Manager - Restoration

ServiceMaster Restore of Winnipeg; Winnipeg; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Training & development

Dental insurance

Health insurance

Career advancement opportunities

Job summary

ServiceMaster Restore of Winnipeg is seeking a Project Performance Manager to help our Project Management Office drive performance, accountability and execution. You will monitor milestones, profitability, WIP, forecasts and SLA adherence while collaborating with Operations and Project Managers to raise standards.

We value structure, problem solving and turning data into action, with opportunities to advance as the organization scales.

Qualifications

• Highly organized and detail-oriented.
• Excellent communication and follow-up abilities.
• Strong analytical and problem-solving skills.
• Able to balance multiple priorities in a fast-paced environment.
• Process-oriented with a passion for continuous improvement.
• Confident working with data, reports, and performance metrics.
• Confident influencing and challenging others when standards are not being met.
• Ability to build credibility and drive accountability through relationships.

Responsibilities

• Track project milestones, deadlines, profit margins, and job progress.
• Monitor project profitability and gross margin performance.
• Review WIP and aged projects to ensure timely resolution.
• Monitor estimate upload timelines and carrier SLA requirements.
• Ensure forecast information is accurate and up to date.
• Support weekly production and review meetings.
• Follow up on outstanding action items and commitments.
• Escalate and review project risks, concerns, and bottlenecks.
• Ensure projects continue progressing toward completion.

Skills

Organizational skills

Communication

Analytical thinking

Problem solving

Prioritization

Data analysis

Reporting

Influencing

Accountability

Tools

Excel

DASH

XactAnalysis

Encircle

Job description

Benefits:

• Training & development
• Dental insurance
• Health insurance
• Opportunity for advancement

Project Performance Manager

Help Drive Project Success at ServiceMaster Restore of Winnipeg

At ServiceMaster Restore of Winnipeg, we're committed to being the restoration company of choice for our customers, insurance partners, and employees.

As ServiceMaster Restore of Winnipeg continues to grow, we're looking for someone who can help our Project Management Office operate at a higher level. This role is responsible for improving project performance, driving accountability, identifying bottlenecks, and ensuring our teams consistently hit operational targets. If you enjoy creating structure, solving problems, and turning data into action, this could be the opportunity for you.

You'll be responsible for helping our Project Management Office operate at a high level by tracking performance, identifying bottlenecks, monitoring compliance, and ensuring critical tasks don't fall through the cracks.

You will work closely with our Operations Manager, Project Managers, and Project Coordinators to improve consistency, accountability, and execution across the business.

What You'll Do

Monitor Project Performance

• Track project milestones, deadlines, profit margins, and job progress
• Monitor project profitability and gross margin performance
• Review work-in-progress (WIP) and aged projects to ensure timely resolution
• Monitor estimate upload timelines and carrier SLA requirements
• Ensure forecast information is accurate and up to date
• Support weekly production and review meetings

Drive Accountability

• Monitor key performance indicators (KPIs) and operational targets
• Follow up on outstanding action items and commitments
• Escalate and review project risks, concerns, and bottlenecks
• Ensure projects continue progressing toward completion
• Identify trends affecting profitability, productivity, and customer experience
• Drive consistency across project management processes and standards

Support Compliance & Quality

• Review project documentation for completeness and accuracy
• Audit notes, photos, reports, and job files
• Monitor internal compliance requirements
• Ensure company processes and standards are being followed
• Help maintain readiness for insurance partner and franchise audits
• Manage internal compliance protocols

Improve Operational Excellence

• Identify opportunities to improve workflow and efficiency
• Help develop reporting and dashboards
• Support process improvement initiatives
• Assist with implementation of new systems and best practices and monitor success
• Support customer issue resolution

What Makes You a Great Fit

• Highly organized and detail-oriented
• Comfortable holding others accountable
• Strong analytical and problem-solving skills
• Excellent communication and follow-up abilities
• Able to balance multiple priorities in a fast-paced environment
• Process-oriented with a passion for continuous improvement
• Confident working with data, reports, and performance metrics
• Confident influencing and challenging others when standards are not being met
• Ability to build credibility and drive accountability through relationships rather than authority

Preferred Experience

• Experience in property restoration, construction, insurance, or project management
• Previous experience as a Project Coordinator, Project Manager, or similar role
• Experience with DASH, XactAnalysis, Encircle, or similar project management systems
• Advanced Microsoft Excel and reporting skills are considered an asset

What's In It For You?

• Comprehensive benefits package
• Ongoing professional development
• Opportunity to play a key role in helping a growing organization scale
• Collaborative, high-performing team environment
• Clear opportunity to expand responsibilities as the business grows

If you enjoy creating structure, solving problems, driving accountability, and helping teams perform at a higher level, we'd love to hear from you.