Project Manager - Restoration

ARS Responds Canada; Hamilton; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Extended health plan

RRSP program

Employee Assistance Program

Professional development opportunities

Internal growth opportunities

Job summary

ARS Responds Canada is seeking a Project Manager to lead restoration projects from scoping through completion, ensuring high-quality outcomes and exceptional client experience. You will oversee schedules, budgets, and multi-project coordination while maintaining safety and compliance in a fast-paced environment.

The role requires 5–7 years in restoration or construction, IICRC certifications, and the ability to travel.

Qualifications

• 5–7 years in restoration or construction
• Strong leadership and mentoring abilities
• Ability to read construction plans and technical documentation
• Willingness to travel and valid driver’s license

Responsibilities

• Oversee emergency/restoration projects: scoping, estimating, scheduling, resource coordination.
• Communicate with clients and adjusters, set realistic repair timelines.
• Ensure estimates, timelines, and file completion meet KPIs.
• Monitor budgets, costings and target margins.
• Manage invoicing and accounts receivable.
• Maintain relationships with subcontractors and vendors; ensure contracts are followed.
• Uphold exceptional customer service and client relationships.
• Lead in health and safety; ensure company policies are followed.
• Inspect ongoing work to ensure quality.
• Balance multiple projects and priorities.
• Execute company initiatives and policy compliance.
• Provide regular project status updates.

Skills

Leadership

Negotiation

Multitasking

Problem-solving

Customer service

Education

IICRC certifications (WRT, FSRT)

Tools

MS Office

MS Project

Xactimate

XactAnalysis

Job description

ARS Responds Canada is a leading expert in disaster mitigation and property restoration, with over 60 years of experience serving clients across the country. We are committed to delivering exceptional outcomes for insurers, agents, brokers, and most importantly, the policyholder.

Our team restores properties impacted by water, fire, storms, and other disaster-related events, ensuring property owners receive fast, reliable, and professional service when they need it most.

As we continue to grow and evolve, we are looking for talented individuals who want to be part of a dynamic and expanding organization. We offer a competitive compensation package that includes an extended health plan covering medical, dental, and vision, an RRSP program, access to an Employee Assistance Program, professional development opportunities, and clear pathways for internal growth and advancement.

If you are ready to take on a dynamic role as Project Manager in a company that values expertise, leadership, and client satisfaction, we would like to hear from you.

Position Overview

The Project Manager is responsible for leading restoration projects from start to finish, ensuring timely, high-quality outcomes while providing an exceptional experience for clients. This role requires strong leadership, technical knowledge, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Oversee all aspects of emergency and restoration projects, including scoping, estimating, scheduling, and coordinating resources.
• Communicate clearly with clients and adjusters, setting realistic expectations for repair timelines and processes.
• Ensure project estimates, timelines, and file completion meet corporate and program KPIs.
• Monitor project budgets, prepare accurate costings, and maintain target margins.
• Manage invoicing and accounts receivable.
• Maintain strong relationships with subcontractors and third-party vendors, ensuring compliance with contracts.
• Uphold exceptional customer service standards, building trust and long-term client relationships.
• Lead by example in health and safety, ensuring all company policies and procedures are followed.
• Inspect ongoing work to guarantee quality standards are met throughout the project lifecycle.
• Balance multiple projects and priorities effectively.
• Execute company initiatives and maintain compliance with policies and procedures.
• Provide consistent updates and reporting on project status.
• Availability to work evenings, weekends, and on-call rotations as required.

Required Knowledge and Experience:

• 5–7 years of experience in the construction or restoration industry.
• Proficiency in MS Office, MS Project, Xactimate, and XactAnalysis.
• IICRC certifications (WRT, FSRT) highly preferred; additional certifications in Odor, Applied Structural Drying, or Applied Microbial Remediation are an asset.
• Demonstrated ability to lead, coach, and mentor team members.
• Strong ability to read and interpret construction plans and technical documentation.
• In‑depth knowledge of construction methods, theories, and the Ontario Building Code.
• Proven negotiation and problem‑solving skills.
• Capable of multitasking, meeting deadlines, and thriving in a fast‑paced environment.
• Entrepreneurial mindset, resourceful, and proactive.
• Willingness to travel periodically as required.
• Valid driver’s license.

AODA Statement

ARS Responds Canada is committed to accessibility and encourages applications from all qualified individuals. Applicants with disabilities may request accommodations at any stage of the recruitment process.

We sincerely thank all applicants for their interest; only those selected for interviews will be contacted.