Branch Manager

ARS Responds Canada; Ottawa; On-site; CAD 90,000 - 125,000; Full time

Job summary

ARS Responds Canada is a leading expert in disaster mitigation and property restoration, with over 60 years of experience serving clients across the country. We are committed to delivering exceptional outcomes for insurers, agents, brokers, and most importantly, the policyholder.

As Branch Manager, you will oversee all branch operations, lead a team of project managers and restoration technicians, and drive client satisfaction while maintaining high quality and safety standards.

Qualifications

• 7+ years of experience in the restoration industry.
• Proven leadership and team management skills.
• Strong knowledge of restoration processes, techniques, and equipment.
• Excellent communication and interpersonal abilities.
• Experience with budgeting and financial management.

Responsibilities

• Oversee branch operations including claims, service delivery, scheduling, and customer satisfaction.
• Ensure compliance with safety regulations and company policies.
• Lead, mentor, and evaluate project managers and technicians.
• Maintain KPI goals, invoicing targets, and financial performance.
• Coordinate with departments for health, safety, IT, HR and business development.

Skills

Leadership

Project management

Communication

Team management

Operational oversight

Education

IICRC WRT/FSRT/MRS certifications

Tools

Restoration management software

MS Office

Job description

ARS Responds Canada is a leading expert in disaster mitigation and property restoration, with over 60 years of experience serving clients across the country. We are committed to delivering exceptional outcomes for insurers, agents, brokers, and most importantly, the policyholder.

Our team restores properties affected by water, fire, storm, and other disaster-related events, ensuring owners receive fast, reliable, and professional service.

As we continue to grow and evolve, we are looking for talented individuals who want to be part of a dynamic and expanding organization. We offer a competitive compensation package that includes an extended health plan covering medical, dental, and vision, an RRSP program, access to an Employee Assistance Program, professional development opportunities, and clear pathways for internal growth and advancement.

If you are ready to take on a dynamic role as Branch Manager in a company that values expertise, leadership, and client satisfaction, we want to hear from you!

Position Overview

The Branch Manager is accountable for all operations within the assigned branch. Your expertise in evaluating, scoping, estimate writing and project management of claims will assist in the development of our current and future teams. As the ideal candidate you will bring leadership, experience, and insight to our growing team and seamlessly assimilate yourself in a culture of Trust, Integrity, Teamwork, and exceeding expectations.

Key Responsibilities

Operations Management

• Oversee all aspects of the branch’s operations, including claim intake, emergency services, project management, staff scheduling, and customer satisfaction.
• Monitor service activity to ensure that file communications, client authorizations, documentation, and digital filing align with corporate expectations
• Assignment protocols for claims and service requests
• Services rendered follow company policies, industry standards, and safety regulations.
• Champion prompt resolution of claim escalations and team discrepancies.
• Enforce corporate expectations with all subtrade and vendor engagements up to and including: authorizations, safety, liabilities, quality of work, timeliness of work, warranties, and payables
• Maintain visibility of role specific targets related to invoicing, file performance, and corporate KPI’s
• Lead, mentor, and motivate a team of project managers, project coordinators, restoration technicians and administrative staff.
• Conduct regular performance reviews, provide ongoing training, and cultivate a positive and supportive work environment.
• Promote teamwork, collaboration, and professional development among staff.
• Active participation with co-workers and departments such as: Health and Safety, IT, Digital Media & Communications, Human Resources, and Business Development
• Create opportunities for open discussion and feedback

Customer Service

• Establish and maintain strong relationships with clients, stakeholders and insurance professionals.
• Address client concerns and inquiries promptly and professionally.
• Ensure that all projects meet and exceed client expectations.
• Drive timely and informative communication within project teams, both internally and externally.
• Lead the branch and related services to be profitable and sustainable.
• Obtain invoicing targets at mid month and support the delivery of said targets by month end
• Manage Accounts Receivable and support the corporate escalation process for collections.
• Complete monthly meetings with Project Managers to review status of all jobs
• Prepare monthly performance reports for Senior Management including action plans on findings

Quality Control

• Ensure that all restoration work is completed to the highest quality standards.
• Conduct site inspections and audits to verify compliance with company procedures and industry best practices.
• Support participation and collection of client feedback
• Include shadowing audits for both emergency response and restoration activities
• Implement continuous improvement initiatives to enhance service delivery.

Required Knowledge and Experience

• 7+ years of experience in the restoration industry, with a focus on water and fire damage restoration.
• Proven leadership and team management skills.
• Strong knowledge of restoration processes, techniques, and equipment.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Financial acumen with experience in budgeting and financial management.
• Proficiency in using restoration management software and other relevant technology.
• Valid driver’s license and clean driving record.
• IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), and Mold Remediation Specialist (MRS)
• Valid G Driver’s License

AODA Statement

ARS Responds Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process.

We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.