Project Manager, Quality and Process Improvement

HealthCareCAN; Ottawa; On-site; CAD 110,000 - 138,000; Full time

Job summary

Holland Bloorview Kids Rehabilitation Hospital is seeking a Project Manager, Quality and Process Improvement. You will lead enterprise-wide QPI initiatives, integrate data and practice to improve client safety and experience, and drive efficiency across the hospital.

The role requires advanced data analytics, QI methodologies, and cross-functional collaboration, reporting to the Manager, Quality and Performance. A Master’s in health care and a QI certification are essential.

Qualifications

• Master’s degree in healthcare or related field is required.
• Undergraduate degree in industrial/mechanical engineering or related field is required.
• QI certification (Lean, Six Sigma, IDEAS, CQuIPS, IHI or equivalent) is required.

Responsibilities

• Plan, execute, and close projects to deadlines, budgets, and quality standards.
• Define scope, goals, deliverables, and resources with stakeholders.
• Monitor progress and adjust plans to meet evolving needs.
• Identify and mitigate risks to ensure successful outcomes.
• Maintain documentation and prepare reports for stakeholders.

Skills

Data analysis

Project management

Communication

Leadership

Education

Master's degree in healthcare

Undergraduate degree in engineering

QI Certification

Tools

PowerBI

Cognos

Excel

Job description

Project Manager, Quality and Process Improvement

Position: Project Manager, Quality and Process Improvement
Department: Quality Safety and Performance
Work type: Regular Full-time
Salary Band: Band H ($53.06 – $66.31/hr)

Holland Bloorview Kids Rehabilitation Hospital is Canada’s hospital for children and youth with disabilities and developmental differences. Serving more than 9,000 families annually through inpatient and outpatient programs and services, our teams are helping to shape the future of pediatric disability care.

As a top 40 Canadian research hospital and academic hospital fully affiliated with the University of Toronto, Holland Bloorview integrates care, teaching, research and scholarship to advance practice and improve the lives of children and youth with disabilities and developmental differences. All clinical staff are expected to contribute to the academic agenda through one or more of the following activities: supervising students, teaching, academic service, scholarship and/or research.

Holland Bloorview has achieved 100 per cent in four successive surveys by Accreditation Canada, an unprecedented achievement in safety. We are also proud to be recognized among Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Best Diversity Employers.

Here, you will find an inspiring, inclusive, innovative and collaborative work environment, competitive compensation and benefits, and programs that support ongoing learning, professional growth and well-being, so you can do meaningful work while continuing to grow your career.

We’re daring to create a world where all youth and children belong. Join us!

POSITION SUMMARY

The Project Manager, Quality and Process Improvement leads strategic, enterprise-wide quality and process improvement (QPI) initiatives at Holland Bloorview. Reporting to the Manager, Quality and Performance, you will make a critical contribution to Holland Bloorview’s Learning Health System (LHS) journey by facilitating the integration of research, data and practice to enhance client safety, experience, and operational efficiency. Rooted in LHS principles, this role provides expertise in data analytics, quality improvement (QI) methodologies, and process redesign. You will manage high-impact, cross-functional projects, act as a subject matter expert in QI, and champion a culture of continuous improvement by supporting diverse teams across the organization. The role involves advanced analytical thinking, stakeholder engagement, mentoring, and the implementation of innovative, data-driven solutions.

PRIMARY RESPONSIBILITIES

• Plan, execute, and close projects according to deadlines, budgets, and quality standards.
• Define project scope, goals, deliverables, and resource requirements in collaboration with stakeholders.
• Monitor and track progress using appropriate tools, adjusting plans as necessary to meet evolving needs.
• Identify, assess, and mitigate risks and issues to ensure successful project outcomes.
• Maintain thorough documentation and prepare regular reports and presentations for stakeholders.

KEY ACTIVITIES

• Lead hospital-wide QI initiatives that align with LHS and hospital strategic priorities, especially in areas of client and family experience and access to care.
• Apply Lean, Six Sigma, and Design Thinking methodologies to guide performance improvements. Use advanced tools such as PowerBI, Cognos, and Excel for data analysis and visualization.
• Manage end-to-end project life cycles including scoping, planning, stakeholder coordination, risk assessment, and progress reporting. Offer expert consultation to teams hospital-wide.
• Present QI initiatives to internal committees and external partners. Co-chair institutional groups such as the Quality & Safety Committee and Equipment Steering Committee.
• Provide ongoing coaching and mentoring to enhance QI competencies within the hospital.
• Design and implement best practices and tools that support LHS goals. Promote a culture of safety and continuous learning through proactive problem-solving and redesign.

QUALIFICATIONS

Education

• Master’s degree in healthcare or a related field, required
• Undergraduate degree in industrial or mechanical engineering, Regulated Health Professional, or a related degree
• Certification in QI (Lean, Six Sigma, IDEAS, CQuIPS, IHI or equivalent), required

Experience

• Minimum of 5 years of related work experience in a healthcare or complex service environment
• Demonstrated success managing data-intensive improvement initiatives
• Familiarity with performance measurement, regulatory compliance and accreditation standards

Skills and Competencies

• Advanced proficiency in data analysis and visualization tools (PowerBI, Cognos, Excel/MS Office Suite)
• Well-developed project management, facilitation and change leadership skills
• Effective communicator with proven ability to influence diverse stakeholders, both internal and external, and with communication skills to interact effectively with people from all disciplines; at all levels of experience and at all levels of the organization
• Demonstrated capacity to exercise initiative and autonomy in making high-impact decisions, with the ability to align actions and strategies with organizational goals at a highly proficient level