Director-Quality, Risk & Performance

Circle of Care; Toronto; Hybrid; CAD 120,000 - 130,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP with employer contributions

Hybrid work environment

Job summary

Circle of Care is seeking a Director of Quality, Risk and Performance to lead a robust quality and risk program across the organization. The role focuses on patient safety, continuous improvement, and leveraging data to drive decision-making.

The position is full-time, hybrid with on-site leadership at head office in Toronto, Ontario. Reports to the Vice President of Quality, Strategic Partnerships and Communications and oversees accreditation processes and external reviews.

Qualifications

• Bachelor-level statements are not provided; listed requirements show advanced degree and leadership experience.
• Strong knowledge of quality and risk methodologies including ERM and measurement systems.
• Experience in developing and executing long-term quality improvement strategies in healthcare.
• Leadership and relationship-building with stakeholders across the organization.
• Familiarity with accreditation processes and regulatory requirements.

Responsibilities

• Lead development and monitoring of the organization’s Quality, Risk, Performance, Safety and Compliance Framework and annual QIP.
• Drive organization-wide quality improvement initiatives and embed continuous improvement
• Collaborate with Senior Leadership and Board to advance culture of quality, safety and equity.
• Oversee collection and reporting of quality, safety, risk, and performance indicators.
• Lead Enterprise Risk Management including risk identification, mitigation and reporting across domains.

Skills

Quality management

Risk management

Leadership

Project management

Change management

Education

Master’s degree in Health Sciences / Health Administration / Business Administration

Tools

LEAN certification

Project Management

Job description

Job Description

As a member of the Senior Management Team, the Director of Quality, Risk and Performance provides leadership in the implementation of a robust quality, client safety and risk management program across the organization. The Director fosters a culture of continuous quality improvement and excellence by working with partners to develop and enhance systems and processes that embed dimensions of quality across the organization. A strong focus on best practices standards, client-centeredness, safety, effectiveness, efficiency, access, and equity is paramount to support the organization’s strategy and operations and align with the overall vision and mission of the organization.

We are looking for: A Full-Time Permanent Director of Quality, Risk and Performance

Hours of Work: Monday to Thursday: 8:30am to 4:30pm, Friday: 8:30am to 3:30pm. On-call is required.

Location: Head Office; This is a hybrid role.

Reports to: Vice President, Quality, Strategic Partnerships and Communications

Compensation

Hiring Salary Range: The salary for this role ranges from $120,000 to $130,000 per year, depending on your skills and experience.

On top of a competitive base salary,wesupport rest and overall wellness through generous paid time off for vacation, personal and sick days.

Circle of Care Benefits:

Hybrid Environment: This is a hybrid position, with a mix of3in-office work and2work-from-home days, offering a balanced hybrid schedule. Ourmain officeat 4211 Yonge Street has subsidized underground parking and islocatedconveniently on the subway line and GO transit.

Health and Dental Benefits: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.

Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.

Learning and Development: We support your continued growth and learning through paid training and professional developmentopportunities throughout your career.

Responsibilities

• Leads the development, implementation, monitoring, and continuous improvement of the organization's integrated Quality, Risk, Performance, Safety, and Compliance Framework, including the annual Quality Improvement Plan (QIP), Balanced Scorecard, Client Safety Plan, Enterprise Risk Management (ERM) Program, and associated reporting structures.
• Champions and drives organization-wide quality improvement initiatives, embedding continuous improvement methodologies and building quality improvement capability throughout the organization to achieve measurable improvements in client outcomes, client safety, service quality, operational effectiveness, and organizational performance.
• Partners with the Senior Leadership Team and Board of Directors to advance a culture of quality, client safety, accountability, equity, compliance, innovation, and continuous organizational learning.
• Oversees the collection, analysis, interpretation, monitoring, and reporting of quality, safety, risk, compliance, client experience, and organizational performance indicators.
• Ensures the timely preparation and presentation of reports, dashboards, scorecards, risk summaries, and quality performance updates to the Quality Committee of the Board, Board of Directors, Senior Leadership Team, and external stakeholders.
• Advances the organization's performance measurement and analytics strategy, leveraging data and insights to identify trends, monitor outcomes, evaluate performance, assess compliance, and support evidence-informed decision-making.
• Leads the measurement, evaluation, and continuous improvement of client, caregiver, and family experience across the organization.
• Provides leadership for the organization's Enterprise Risk Management Program, including risk identification, assessment, mitigation planning, monitoring, and reporting across clinical, operational, strategic, financial, regulatory, cybersecurity, privacy, and reputational domains.
• Oversees organizational processes related to incident management, critical incidents, client safety events, privacy breaches, complaints, and legal claims, ensuring a coordinated, transparent, learning-focused, and risk-based approach.
• Develops and implements processes to monitor, evaluate, and report on organizational compliance risks and performance, identifying areas requiring corrective action and continuous improvement.
• Provides organizational leadership and oversight for privacy compliance and related legislative requirements, ensuring appropriate controls, education, monitoring, and reporting mechanisms are in place.
• Leads the organization's Accreditation Canada process and all external reviews, audits, inspections, and assessments, ensuring readiness, alignment with standards, successful outcomes, and continuous improvement.
• Monitors emerging legislative, regulatory, accreditation, and sector requirements, proactively assessing organizational impacts and leading implementation of required changes.
• Collaborates with the CEO, Senior Leadership Team, Board of Directors, system partners, and external stakeholders to advance organizational priorities and strategic partnerships that support quality, safety, client experience, innovation, and system integration.
• Represents the organization within sector committees, networks, working groups, and partnerships to advance leading practices and contribute to system-wide quality improvement initiatives.
• Works collaboratively across all programs and departments to ensure leaders and staff have the tools, training, resources, and supports necessary to deliver safe, effective, high-quality, equitable, and person-centred care in the community.
• Provides leadership, coaching, mentorship, and professional development to staff, fostering a culture of accountability, collaboration, innovation, continuous learning, and high performance.

Risk, Health and Safety Management

• Participating in health and safety processes and procedures
• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
• Participating in all health and safety training initiatives on a regular basis
• Taking proactive action against client incidents within your scope of practice
• Protecting the wellbeing of staff by providing a safe and healthy working environment.
• Promoting a culture of safety by being responsible for encouraging blame‑free reporting.
• Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.

Qualifications

• Minimum five (5) to eight (8) years related experience in quality and risk management programs and methodologies in a healthcare environment with three (3) to five (5) years in a formal leadership, policy development, or project leadership role
• Master’s Degree with a focus on Health Sciences, Health or Business Administration, or related field
• Solid knowledge of quality, risk and improvement methodologies including process mapping, statistical analysis, ERM practices, measurement and tools, and knowledge of applicable legislation.
• Project Management designation, LEAN certification or equivalent experience an asset
• Experience in developing and executing both short and long term quality improvement strategies with proven ability to scope, plan, execute and track complex projects in a health care environment
• Understanding and experience with client experience design methodologies
• Exceptional ability to nurture positive, professional relationships with different stakeholders (internally and external)
• Solid understanding of leadership principles and change management in complex environments
• Knowledge of service delivery models used in community health care organizations and community resources (e.g., services and programs), including the roles of health care professionals
• Demonstrated exceptional communication and interpersonal skills
• Flexible, adaptable, and responsive to change
• Self-directed with an ability to organize, plan, prioritize, and multi-task and think both analytically and critically with attention to detail