Project Manager, Quality and Process Improvement

Delphi Technologies; Toronto; On-site; CAD 110,000 - 138,000; Full time

Job summary

Holland Bloorview Kids Rehabilitation Hospital, Canada’s pediatric specialty hospital, seeks a Project Manager, Quality and Process Improvement to lead enterprise‑wide QI initiatives, enable data‑driven decisions, and enhance client safety, experience and operational efficiency.

Reporting to the Manager, Quality and Performance, you will guide cross‑functional teams, mentor staff, and champion a culture of continuous improvement using Lean, Six Sigma, and Design Thinking.

Qualifications

• Master's degree in healthcare or related field.
• Undergraduate degree in industrial/mechanical engineering or related field.
• Certification in QI (Lean, Six Sigma, IDEAS, CQuIPS, IHI or equivalent) required.
• Minimum of 5 years of related work experience in healthcare or complex service environment.
• Demonstrated success managing data-intensive improvement initiatives.
• Familiarity with performance measurement, regulatory compliance and accreditation standards.

Responsibilities

• Plan, execute, and close projects according to deadlines, budgets, and quality standards.
• Define project scope, goals, deliverables, and resource requirements with stakeholders.
• Monitor progress using appropriate tools and adjust plans as needed.
• Identify, assess, and mitigate risks and issues to ensure successful outcomes.
• Maintain thorough documentation and prepare regular reports and presentations for stakeholders.
• Lead hospital-wide QI initiatives aligned with LHS and hospital priorities.
• Apply Lean, Six Sigma, and Design Thinking; use PowerBI, Cognos, and Excel for data analysis and visualization.
• Manage end-to-end project lifecycles including scoping, planning, and stakeholder coordination.
• Present QI initiatives to committees and external partners; co-chair committees.
• Provide coaching to enhance QI competencies across the hospital.
• Design and implement best practices to support LHS goals and a culture of safety.

Skills

Project management

Facilitation

Stakeholder engagement

Change leadership

Communication

Education

Master's degree in healthcare

Engineering or related undergraduate

QI certification

Tools

PowerBI

Cognos

Excel

Job description

Project Manager, Quality and Process Improvement

Category Quality Safety & Performance

Req Number QUA-26-00001

Open Date 9/10/2026

Number of Openings 1

Department Quality Safety and Performance

Work type Regular Full-time

Salary band Band H ($53.06 - $66.31/hr)

FTE 1

Posting Close Date 09/24/2026

Description

Holland Bloorview Kids Rehabilitation Hospital is Canada’s hospital for children and youth with disabilities and developmental differences. Serving more than 9,000 families annually through inpatient and outpatient programs and services, our teams are helping to shape the future of pediatric disability care.

As a top 40 Canadian research hospital and academic hospital fully affiliated with the University of Toronto, Holland Bloorview integrates care, teaching, research and scholarship to advance practice and improve the lives of children and youth with disabilities and developmental differences. All clinical staff are expected to contribute to the academic agenda through one or more of the following activities: supervising students, teaching, academic service, scholarship and/or research.

Holland Bloorview has achieved 100 per cent in four successive surveys by Accreditation Canada, an unprecedented achievement in safety. We are also proud to be recognized among Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Best Diversity Employers.

Here, you will find an inspiring, inclusive, innovative and collaborative work environment, competitive compensation and benefits, and programs that support ongoing learning, professional growth and well-being, so you can do meaningful work while continuing to grow your career.

We’re daring to create a world where all youth and children belong. Join us!

POSITION SUMMARY

The Project Manager, Quality and Process Improvement leads strategic, enterprise-wide quality and process improvement (QPI) initiatives at Holland Bloorview. Reporting to the Manager, Quality and Performance, you will make a critical contribution to Holland Bloorview’s Learning Health System (LHS) journey by facilitating the integration of research, data and practice to enhance client safety, experience, and operational efficiency. Rooted in LHS principles, this role provides expertise in data analytics, quality improvement (QI) methodologies, and process redesign. You will manage high-impact, cross‑functional projects, act as a subject matter expert in QI, and champion a culture of continuous improvement by supporting diverse teams across the organization. The role involves advanced analytical thinking, stakeholder engagement, mentoring, and the implementation of innovative, data‑driven solutions.

PRIMARY RESPONSIBILITIES

• Plan, execute, and close projects according to deadlines, budgets, and quality standards.
• Define project scope, goals, deliverables, and resource requirements in collaboration with stakeholders.
• Monitor and track progress using appropriate tools, adjusting plans as necessary to meet evolving needs.
• Identify, assess, and mitigate risks and issues to ensure successful project outcomes.
• Maintain thorough documentation and prepare regular reports and presentations for stakeholders.

KEY ACTIVITIES

• Lead hospital-wide QI initiatives that align with LHS and hospital strategic priorities, especially in areas of client and family experience and access to care.
• Apply Lean, Six Sigma, and Design Thinking methodologies to guide performance improvements. Use advanced tools such as PowerBI, Cognos, and Excel for data analysis and visualization.
• Manage end-to‑end project life cycles including scoping, planning, stakeholder coordination, risk assessment, and progress reporting. Offer expert consultation to teams hospital-wide.
• Present QI initiatives to internal committees and external partners. Co‑chair institutional groups such as the Quality & Safety Committee and Equipment Steering Committee.
• Provide ongoing coaching and mentoring to enhance QI competencies within the hospital.
• Design and implement best practices and tools that support LHS goals. Promote a culture of safety and continuous learning through proactive problem‑solving and redesign.

QUALIFICATIONS

Education

• Master's degree in healthcare or a related field, required
• Undergraduate degree in industrial or mechanical engineering, Regulated Health Professional, or a related degree
• Certification in QI (Lean, Six Sigma, IDEAS, CQuIPS, IHI or equivalent), required

Experience

• Minimum of 5 years of related work experience in a healthcare or complex service environment
• Demonstrated success managing data‑intensive improvement initiatives
• Familiarity with performance measurement, regulatory compliance and accreditation standards

Skills and Competencies

• Advanced proficiency in data analysis and visualization tools (PowerBI, Cognos, Excel/MS Office Suite)
• Well‑developed project management, facilitation and change leadership skills
• Effective communicator with proven ability to influence diverse stakeholders, both internal and external, and with communication skills to interact effectively with people from all disciplines; at all levels of experience and at all levels of the organization
• Demonstrated capacity to exercise initiative and autonomy in making high‑impact decisions, with the ability to align actions and strategies with organizational goals at a highly proficient level

About the Organization

Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan: https://strategicplan.hollandbloorview.ca/

To get a glimpse as to who Holland Bloorview is, we invite you to watch the Together We Dare. Video: https://www.youtube.com/watch?v=d3c-FszREUk

Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti‑racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialised persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non‑traditional career paths.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting [e-mail] or 416-425-6220.

This position is currently accepting applications.