Project Manager/Leader - Senior

GovTech Talent Solutions Inc.; Toronto; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

GovTech Talent Solutions Inc. is seeking a senior Release Management professional to establish and mature enterprise release governance across a complex public-sector environment in Toronto.

You will design standardized processes, templates, calendars, and reporting to enable coordinated planning, approval, deployment and communication of changes. The role requires 10+ years in ITSM/Release/Change management, strong ITIL knowledge, and hands-on experience with ServiceNow, Jira, and Azure DevOps.

Qualifications

• Must have 10+ years of experience in IT Service Management, Release Management, Change Management, Project Delivery, or related disciplines.
• Proven experience establishing or maturing Release Management practices within large public-sector or enterprise organizations.
• Experience working across multiple business units and technology teams with varying delivery methodologies and governance models.

Responsibilities

• Develop and implement a standardized enterprise Release Management framework including governance, processes, roles, and responsibilities.
• Produce release templates, intake forms, deployment checklists, governance artifacts, and documentation.
• Establish an enterprise release calendar, governance model, risk management, and release reporting framework.
• Assess current practices and provide recommendations and implementation plans for improvements.
• Develop training materials and guidance to support organizational adoption.
• Deliver regular status reports and performance metrics to leadership.
• Collaborate with cross-functional teams to establish release planning, coordination, scheduling, risk management and deployment practices.
• Facilitate release governance activities including assessments, calendars, dependency management, risk reviews, approvals, and readiness reviews.
• Define and implement release metrics and dashboards to support transparency and continuous improvement.

Skills

Release Management

ITIL

ServiceNow

Jira

Azure DevOps

CI/CD

DevOps

IT Service Management

Stakeholder management

Education

Bachelor’s degree in computer science, Information Technology, or related field

Tools

ServiceNow

Jira

Azure DevOps

Job description

Project Overview

Establish, implement, and continuously improve enterprise Release Management practices. Develop and standardize release management processes, governance, tools, templates, and reporting across a diverse portfolio of technology initiatives. Work closely with project teams, operational support teams, vendors, and business stakeholders to establish a consistent and scalable release management framework enabling coordinated planning, assessment, approval, scheduling, deployment, and communication of technology changes and releases.

Key Responsibilities

• Develop and implement a standardized enterprise Release Management framework, including governance, processes, procedures, roles, and responsibilities.
• Produce Release Management templates, intake forms, release plans, deployment checklists, governance artifacts, and supporting documentation.
• Establish an enterprise release calendar, release governance model, risk management approach, and release reporting framework.
• Assess current release and deployment practices across multiple business and technology teams and provide recommendations and implementation plans for process improvements.
• Develop training materials, knowledge transfer documentation, and guidance to support organizational adoption of Release Management practices.
• Deliver regular status reports, performance metrics, and recommendations to leadership to support continuous improvement and long-term operational sustainability.
• Collaborate with project, product, operations, infrastructure, and vendor teams to establish release planning, coordination, scheduling, risk management, and deployment practices.
• Facilitate release governance activities, including release assessments, release calendars, dependency management, risk reviews, approval processes, and deployment readiness reviews.
• Define and implement release metrics, dashboards, reporting, and performance measures to support operational transparency and continuous improvement.
• Work closely with Change Management, Project Management, Service Management, and technical teams to align release activities with organizational objectives and service delivery requirements.

Qualifications & Requirements

REQUIRED

• Must be able to work 3 days onsite per week in Toronto
• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum 10 years of experience in IT Service Management, Release Management, Change Management, Project Delivery, or related disciplines.
• Demonstrated experience establishing or maturing Release Management practices within large, complex public-sector or enterprise organizations.
• Proven experience working across multiple business units and technology teams with varying delivery methodologies, governance models, and operational processes.
• Experience developing enterprise-wide governance frameworks, operating models, standards, procedures, and service management processes.
• Strong understanding of technology delivery lifecycles, including Agile, Waterfall, Hybrid, DevOps, and operational change practices.
• Experience facilitating stakeholder workshops, process assessments, and consensus-building activities with diverse groups.
• Proven ability to influence stakeholders and drive process adoption in environments with limited standardization.
• Experience creating executive-level reports, dashboards, presentations, and governance materials.
• Excellent verbal and written communication, facilitation, and stakeholder engagement skills.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Strong knowledge of ITIL principles and service management best practices, including Release Management, Change Management, Incident Management, Problem Management, Configuration Management, and Service Request Management.
• Experience designing and implementing release governance, release planning, deployment coordination, dependency management, and risk management processes.
• Knowledge of software development and deployment lifecycles, including CI/CD, DevOps, Agile delivery, and operational support models.
• Experience working with enterprise service management and project delivery tools such as ServiceNow, Jira, Azure DevOps, or equivalent platforms.
• Ability to analyze existing processes, identify gaps, and develop practical recommendations for process standardization and continuous improvement.
• Experience developing metrics and reporting frameworks to measure release performance, process compliance, operational effectiveness, and service quality.

NICE TO HAVE

• Public sector experience preferred.

Key Skills & Competencies

Release Management, Change Management, IT Service Management, ITIL, ServiceNow, Jira, Azure DevOps, CI/CD, DevOps, Agile, Waterfall, Incident Management, Problem Management, Configuration Management, Service Request Management, Risk Management, Process Improvement