Project Manager - Citizen Digital

Geosam Capital; Laval; Hybrid; CAD 114,000 - 143,000; Full time

Benefits offered by this job

Hybrid working mode

Free parking

Group insurance

Defined benefit pension plan

Employee assistance program (EAP)

Vacation and holidays

Job summary

The City of Laval is seeking a Project Manager to represent the digital business needs of our citizens and coordinate innovative initiatives that will directly impact daily life. You will lead and execute projects with internal and external stakeholders, ensuring accountability, deadlines, budgets, and ROI.

The ideal candidate holds a bachelor’s degree in business administration or related field, has 10 years of experience, and understands CRM/ESM; PMP is an asset.

Qualifications

• Bachelor's degree in business administration or related field
• 10 years of relevant experience in project management
• Knowledge of CRM/ESM implementation is an asset
• PMP certification is an asset
• Experience in project management implementation and process analysis is an asset

Responsibilities

• Manage digital projects and coordinate innovative initiatives impacting citizens
• Lead and execute projects, ensuring deadlines, budgets, and ROI
• Gather, analyze, and document business requirements for digital solutions
• Interface between development teams and client services in an Agile context
• Develop communication networks and maintain stakeholder relationships
• Collaborate with external city resources to deliver solutions

Skills

Analytical ability

Collaboration

Initiative/autonomy

Customer orientation

Results orientation

Openness to diversity

Ability to advise/accompany

Ability to plan and organize

Education

Bachelor's degree in Business Administration or related field

Tools

CRM/ESM platforms

Job description

UNIT: Work Conditions Collection - Executives - City of Laval

JOB POSTING NO: 4551

POSTING PERIOD: From 2026-09-10 to 2026-09-24

SERVICE: Citizen Experience Service

DIVISION: Office of Innovation and Digital Development

SALARY: Class 8 – $114088.40 to $142611.39 / year

SCHEDULE: DAY; MONDAY to FRIDAY - 08:30 to 16:30

WORKING MODE: Hybrid

WORK LOCATION: Citizen Experience, 1333 Chomedey Boulevard

STATUS: Temporary - 2-year contract

Are you passionate about managing digital projects and want to contribute to improving services for citizens? We are looking for a Project Manager to represent the digital business needs of our citizens and coordinate innovative initiatives that will have a direct impact on their daily lives. You will be responsible for leading and executing the associated projects, in collaboration with internal and external stakeholders, while ensuring accountability, meeting deadlines, managing budgets, and achieving the expected ROI.

The challenges that await you

Your role is to understand, analyze, and document the business requirements of user services for the implementation of digital business solutions, as well as to identify, define, analyze, and document the needs that are the basis of the projects under your responsibility. You will be responsible for ensuring that the projects comply with business requirements for the implementation of digital solutions and for the development of related processes. You will coordinate and lead efforts and activities on the client side and supervise the activities of various service representatives and business stakeholders.

You will focus on the benefits that the project must bring to the services of various municipal departments. As part of the Agile project management, you will be the interface between the development and implementation team of the tool and the client services. Your role will be to ensure that the solution meets the needs expressed by these services and to provide explanations regarding the functionalities offered by the tool.

Finally, you will need to develop a communication network and maintain constant relationships with various stakeholders in the city's services and offices. The development of business solutions will primarily be carried out with external resources of the city. Therefore, you must ensure effective collaboration with them.

The ideal profile for us

• Hold a bachelor's degree in business administration, management, or any other relevant training;
• Have 10 years of relevant experience;
• Have knowledge in CRM or ESM implementation, which is an asset.
• Have experience in project management implementation as well as in process analysis and implementation, which is an asset;
• Hold a PMP certification, which is an asset.

Skills

• Analytical ability
• Collaboration
• Initiative/autonomy
• Customer orientation
• Results orientation
• Openness to diversity
• Ability to advise/accompany
• Ability to plan and organize

The benefits of being part of our team

Choosing the City of Laval means joining the third largest city in Quebec, in an environment where your leadership and influence can truly make a difference. It also offers the opportunity to grow within a human, committed, and passionate team dedicated to public service.

For this position, we offer competitive working conditions and benefits:

• 4 weeks of annual vacation;
• 16.5 public holidays per year including several days off during the holiday season;
• Complete range of group insurance;
• Defined benefit pension plan;
• Hybrid working mode;
• Work location easily accessible with free parking;
• Employee assistance program (EAP);

Only those who meet the requirements will be contacted.

The City of Laval is committed to promoting an inclusive and equitable work environment as part of its employment equity program. It recognizes and values diversity in all its forms and invites women, people from visible and ethnic minorities, Indigenous peoples, and persons with disabilities to apply.

If you need special accommodations to participate in the selection process, please let us know as soon as you receive your invitation.