Project Manager Assistant

ALS; Burnaby; On-site; CAD 60,000 - 80,000; Part time

Job summary

Join ALS as an Account Manager Assistant, where you'll work closely with Senior Account Managers in a dynamic environment. Your duties will include client service tasks such as managing account information, assisting with invoicing and client requests, and ensuring safe practices during your work. We offer competitive hourly pay and a comprehensive benefits package tailored to your employment status.

Benefits

Comprehensive benefit package

Additional vacation days for years of service

Business support for education or training

Learning & development opportunities

Qualifications

• Customer service skills required for client interaction.
• High school diploma necessary.
• Experience in environmental lab would be an asset.

Responsibilities

• Assist with various client service activities.
• Maintain and update client account information.
• Coordinate sublet tests and ensure compliance with procedures.

Skills

Customer service

Time management

Communication

Organization

Education

High school graduation

Tools

Microsoft Word

Microsoft Excel

Job description

Imagine your future with us!

At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

About The Role

On-site | Casual

The successful candidate will work as part of a team with a Senior Account Manager and other Account Managers to assist with various client service activities. Work in a safe manner in accordance with the ALS Health and Safety Program.

Key Responsibilities

• Carry out login checks for all files logged in (including verifying account numbers, client contacts, sample identifications, dates/times, job reference numbers, PO’s, SPO’s, COC attachments, lab products, special reporting requirements, etc.);
• Adding/updating login qualifiers on work orders;
• Updating/creating account notes;
• Tracking of lost, missing, archived, or ‘on hold’ samples;
• Assisting with invoicing where required (including invoice corrections, monthly invoicing, etc);
• Prepare/enter client bottle requests for Shipping;
• Miscellaneous filing of client information (e-mails, etc);
• Maintain and update client account information (i.e. contacts, addresses, locations, etc.);
• Shipping confirmation (i.e. ensure new shipments & return shipments have been sent and/or received);
• Process requests for information;
• Coordinate sublet tests, verifying statuses, entering sublet data, attaching sublet data to final report;
• Data entry for any client provided or field parameters;
• Assist with the preparation and coordination of due lists for Account Managers;
• Assist with reviewing the status of data (i.e. rush, recheck, missing, held, etc.);
• Assist in Sample Login/Layout as required;
• Assist in Sample Reception as required
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.
  
  

About You

• Excellent customer service skills;
• Positive and energetic outlook;
• Demonstrated time management skills;
• Proven ability to work under pressure;
• Organized, detailed oriented and able to work independently;
• Excellent English communication skills (written and verbal);
• Proficient computer skills – Microsoft Word and Excel.
  
  

Required Qualifications

• High school graduation required;
• Some environmental laboratory experience would be an asset;
• Training will be provided.
  
  

Physical Demands

• Ability to stand for a full shift;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.
  
  

Working at ALS

Our people are our most valuable asset and drive our success at ALS.

We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our Benefits Include

• An estimated hourly pay of $22.67 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)
  
  

Please note: Benefits vary based on employee status.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognized and valued.

Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.