Assistant Manager - Front Office

Accor Hotels; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join Accor Hotels as a Duty Manager - Front Office and lead a vibrant team ensuring exceptional guest experiences. Your responsibilities will include managing operations, assisting with guest check-ins, and fostering a customer-centric environment. You'll gain access to global hotel discounts, career development opportunities, and a supportive workplace that values diversity.

Benefits

Access to Accor team benefits including global discounts

Supportive and collaborative work environment

Opportunities for career growth

Recognition for daily commitment

Qualifications

• Bright and bubbly customer service style, confident and approachable.
• Experience managing large airline crew movements.
• Available for varied shifts including early mornings and weekends.

Responsibilities

• Assist with managing all operational departments.
• Lead by example in guest services for satisfaction.
• Responsibility for health and safety of patrons.

Skills

Customer Service

Time Management

Leadership

Education

Senior First Aid Certificate

QLD RSA

Open Manual Driver's License

Tools

Opera

Microsoft Word

Outlook

Job description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your guests, your colleagues, and for your planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Pullman & Mercure Brisbane King George Square is a large, vibrant 438-room twin-towered hotel that acts as a sanctuary for leisure and business travelers as well as a place to be with our external-facing venues. Located opposite King George Square, City Hall, and ideally situated in the heart of Brisbane CBD, the hotel has some of the largest conference spaces in Brisbane, including 2 ballrooms.

The hotel also features popular external venues including Goldfinch Restaurant and Street Café, Sixteen Antlers Rooftop Bar, as well as internal venues like KG Bar, Expresso Bar, and our Executive Lounge.

We are looking for our next Duty Manager - Front Office to join our team!

Job Description

• Assist with the management of all operational departments as required
• Management of roster, costings, and forecasting
• Professional development of Guest Service Agents & Porters to ensure strong succession planning
• Involvement in and management of setting KPIs for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attend to guest requests, and lead by example to other members of the team by being proactive and resourceful
• Responsibility for the health and safety of all patrons, guests, and staff members
• Oversee the entire guest experience from reservation to departure

Qualifications

• Your natural bright and bubbly customer service style that can surprise our guests sets you apart. You are confident and approachable, able to initiate conversations easily.
• You can manage your time effectively, handle multiple tasks, and have experience managing large airline crew movements.
• You have experience with Opera, Microsoft Word, and Outlook. You will hold a Senior First Aid Certificate, QLD RSA, and an open manual driver's license.
• You are available to work varied shifts, including early mornings, late evenings, weekends, overnight, and public holidays, as per our business needs.

In return, we offer career development opportunities, a fun and rewarding environment, and hotel discounts worldwide.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, aiming to attract, recruit, and promote diverse talent. We offer reasonable adjustments during the recruitment process if needed.

Benefits Your Way:

• Access to Accor team benefits, including global discounts on accommodation and F&B
• A supportive and collaborative work environment
• The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor
• Strong focus on ensuring all team members feel welcome and valued

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are and offer a brand that matches your personality. We support your growth and learning, making work meaningful. During your journey with us, continue exploring Accor’s endless possibilities.

Join Accor and write your story. Discover the life that awaits you at https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our Hotel team is a fun, friendly group of industry experts, making this a great team to be part of.