Project Manager

Aimsio Inc.; Vancouver; Remote; CAD 80,000 - 95,000; Full time

Job summary

An established industry player is seeking an Implementation & Onboarding Project Manager to lead the successful integration of their innovative software for new clients. This role involves managing multiple projects, ensuring timely delivery, and fostering strong relationships with clients. You will guide clients through the onboarding process, provide training, and collaborate with internal teams to optimize business processes. With a focus on customer service and problem-solving, you will play a key role in driving digital transformation in the heavy industrial sector. Join a forward-thinking company that values your contributions and offers a supportive work environment.

Benefits

Comprehensive health and wellness benefits

Home office subsidy

Full health and dental coverage

Wellness account

Paid sick days

Vacation and flex days

RRSP/TFSA Group Savings plan

Qualifications

• 5+ years managing software implementations or SaaS onboarding.
• Exceptional communication skills for diverse audiences.
• Highly organized with strong stakeholder management skills.

Responsibilities

• Manage software implementation projects from kickoff to go-live.
• Organize training sessions and support clients in adoption.
• Maintain project documentation and track client feedback.

Skills

Project Management

Customer Service

Problem-Solving

Business Process Analysis

Stakeholder Management

Communication Skills

Organizational Skills

Education

Bachelor’s degree in business or communications

Project Management Professional (PMP) certification

Tools

Monday.com

Jira

HubSpot

MS Office

Google Workspace

Job description

Since 2013, Aimsio's software has been helping heavy industrial businesses maximize revenue from field operations by improving communication between off-site locations and head offices. We are a B2B SaaS company about to take the next big step toward disrupting a sector that is ready for digital transformation. We’re ready to take on the world, and we’d like you to join us!

The role: Are you up for the challenge?

At Aimsio, we take pride in providing exceptional customer service. As an Implementation & Onboarding Project Manager, you will lead the successful implementation and onboarding of Aimsio’s software for new clients, ensuring they understand, adopt, and maximize its value. You will oversee multiple client projects, act as the primary point of contact throughout implementation, manage timelines, set stakeholder expectations, and organize training sessions. Your role bridges the gap between technical configuration and business process optimization, ensuring a smooth transition for clients.

We're looking for someone with a proven track record of delivering projects on time, providing top-notch customer service, and fantastic problem-solving skills. If that sounds like you, we'd love to chat!

Responsibilities: How will you make a contribution?

Key Responsibilities

1. Project & Client Management
2. Manage multiple software implementation projects from kickoff to go-live.
3. Ensure clients meet key milestones, deadlines, and commitments for a successful launch.
4. Proactively identify risks, roadblocks, and dependencies, addressing them early to keep projects on track.
5. Serve as the main point of contact for clients, fostering open communication and strong relationships.
6. Training & Change Management
7. Organize training sessions, ensuring adoption of Aimsio.
8. Guide clients in developing internal process guides and training materials for their teams.
9. Support clients in rolling out Aimsio internally, offering best practices and strategies for buy-in.
10. Business Analysis & Solution Design
11. Lead requirements gathering sessions to map client workflows and identify the best ways to configure Aimsio.
12. Work closely with clients to define roles, permissions, and process improvements within the system.
13. Collaborate with internal teams to address configuration requests and change management needs.
14. Project Execution & Documentation
15. Host project meetings, including internal alignment discussions and client-facing check-ins.
16. Maintain project documentation, including workflows, user guides, and implementation roadmaps.
17. Track client feedback, change requests, and testing results to ensure a successful go-live.
18. Work closely with internal teams, including product, support, and customer success, to refine implementation processes.
19. Contribute to Aimsio’s onboarding best practices, documentation, and training resources.
20. Provide insights on recurring client challenges to help shape future product updates and enhancements.

Qualifications: Do you have what it takes?

1. Minimum 5 years of experience managing software implementations or SaaS onboarding in industries such as oil & gas, construction, or field services.
2. Bachelor’s degree in business, communications, or a related field.
3. Project Management Professional (PMP) certification is a plus.
4. Proven experience in business process analysis and translating workflows into software configurations.
5. Exceptional written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences.
6. Strong stakeholder management skills, balancing business needs with technical constraints.
7. Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
8. Highly organized, proactive, and able to work independently while collaborating effectively with teams.
9. Familiarity with project management methodologies and tools such as Monday.com, Jira, HubSpot, MS Office, and Google Workspace.
10. Experience in leading multidisciplinary teams and working in dynamic, fast-paced environments.
11. Prior experience in startups, business analysis, or customer success management is an asset.

Location

Going forward, Aimsio will be Remote First, meaning you work from home, and we're flexible about where you live. However, we can currently only consider candidates who are legally able to work for us in Canada and will reside in Canada. Our "home cities" are Calgary, Vancouver, and Toronto, so if you live elsewhere, you should expect occasional flights to our home cities in the future for team-building events.

Compensation: get rewarded

The salary for this role ranges from $80,000 - $95,000 CAD, based on experience and qualifications. In addition to a competitive salary, we offer a comprehensive health and wellness benefits plan, a home office subsidy, full health and dental coverage, a wellness account, paid sick, vacation, and flex days, and an RRSP/TFSA Group Savings plan.

APPLICATION

To apply, please include in your resume IN PDF FORMAT (Word documents not accepted!), a cover letter and any social media links you are willing to share that will help us learn about you, your past accomplishments, and your enthusiasm for life!

To be considered, you must be eligible to work in Canada without requiring sponsorship from Aimsio.