Project Coordinator and Customer Support

Eco Home Group; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Eco Home Group is seeking a Project Coordinator and Customer Support Specialist to manage client accounts, coordinate projects, and deliver outstanding service from our North York office.

You will work with sales, finance and technical teams to ensure on-time delivery, troubleshoot issues, and maintain accurate CRM records; previous customer service and account management experience is preferred.

Qualifications

• Strong communication, interpersonal and problem-solving skills.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality service to customers.
• Has a strong phone presence and a customer-centric approach.
• Time management.
• High school or equivalent.
• Previous experience in customer service is a requirement.
• Previous experience in account management is preferred.

Responsibilities

• Take ownership of client accounts and build strong relationships.
• Serve as the primary point of contact for inquiries, complaints, and requests.
• Collaborate with sales and finance to ensure timely delivery and issue resolution.
• Identify and resolve issues or discrepancies in a timely manner.
• Provide technical assistance and troubleshooting support to customers.
• Maintain accurate records of customer interactions in the CRM system.

Skills

Strong communication

Interpersonal skills

Problem solving

Multitasking

Attention to detail

Time management

High school diploma

Customer service experience

Account management experience (pref.)

Education

High school diploma

Job description

Project Coordinator and Customer Support

245 Fairview Mall Drive, North York, Canada | Posted on 09/17/2024

Job Title: Project Coordinator and Customer Support Specialist

Join Our Growing Team as a Project Coordinator and Customer Support Specialist

– Where Innovation Meets Sustainability

We are seeking a dynamic individual to join our team in the role of Project Coordinator and Customer Support Specialist. In this position, you will be responsible for managing customer accounts while providing exceptional customer service and support.

Responsibilities:

1. 1. Take ownership of client accounts. Build and maintain strong relationships with clients to understand their needs and preferences.


2. 2. Serve as the primary point of contact for customer inquiries, complaints, and requests. Address customer concerns promptly and professionally, always ensuring a positive customer experience.


3. 3. Work closely with internal teams, such as sales and finance to ensure timely delivery and resolution of customer issues.


4. 4. Identify and resolve issues or discrepancies in a timely manner.


5. 5. Offer technical assistance and troubleshooting support to customers experiencing issues. Collaborate with the technical team to resolve complex problems and provide solutions tailored to customer needs.


6. 6. Maintain accurate records of customer interactions, transactions, and account activities in the CRM system.

Qualifications / Education:

1. 1. Strong communication, interpersonal, and problem-solving skills.


2. 2. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.


3. 3. Attention to detail and a commitment to delivering high-quality service to customers.


4. 4. Has a strong phone presence and possess customer-centric approach.


5. 5. Time management.


6. 7. High school or equivalent.


7. 8. Previous experience in customer service is a requirement.


8. 9. Previous experience in account management is preferred.