Project Advisor

The Printing House; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Project Advisor to enhance customer interactions and streamline order processing. This role involves assisting management in responding to inquiries, creating detailed work orders, and maintaining customer relationships. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills and a detail-oriented approach. Join a family-owned business committed to sustainability and recognized as one of Canada's Greenest Employers. If you're a reliable problem-solver with a passion for customer service, this opportunity is perfect for you.

Qualifications

• Strong communication and customer service skills are essential.
• Experience in retail and ability to manage multiple tasks under tight deadlines.

Responsibilities

• Assist the Manager in responding to inquiries and capturing customer specifications.
• Ensure job specifications, pricing details, and instructions are clearly itemized.

Skills

Adobe Creative Suite

Adobe Acrobat

MS Office

Customer service experience

Team leadership skills

Strong communication skills

Tools

CRM tools

Job description

Print - East York

*Current Vacancy to be filled

The purpose of the Project Advisor role is to assist the Manager in responding promptly to inquiries by consulting on customer requests, making recommendations, and converting these into detailed quotes and work orders. The role also involves using SSOF to expedite each order into production.

The ideal applicant will have strong communication and customer service skills. Attention to detail and the ability to work under tight deadlines while building customer relationships during slower periods are assets. Candidates must present a polished, professional image and be capable of managing multiple tasks daily under tight deadlines. Proven multi-tasking abilities, punctuality, and a personable, outgoing, customer-focused attitude are essential. Supervisory or customer service experience is mandatory.

Employment Type: Full-time, hourly

Location: Onsite - Toronto, ON

Reports to: Manager

What you will be doing

1. Assisting the Manager in promptly responding to inquiries
2. Capturing customer specifications into detailed estimates or work orders
3. Ensuring job specifications, pricing details, and instructions are clearly itemized
4. Expediting work orders into production
5. Monitoring progress to ensure completion before customer deadlines
6. Handling cash and invoicing in strict compliance with TPH policies
7. Verifying and updating account and contact information regularly, keeping the Manager informed
8. Working with the Manager to maintain customer relationships
9. Ensuring data accuracy in our systems
10. Preparing print-ready PDF files from customer artwork

Skills you bring

• Experience with:
  • Adobe Creative Suite
  • Adobe Acrobat
  • MS Office
  • CRM tools (asset)
• Customer service experience in retail
• Consultative approach to customer interactions
• Team leadership skills
• Estimating and upselling abilities
• Strong written and verbal communication skills

You are:

• Detail-oriented and accurate, with close attention to work order review, quality control
• Sense of urgency, thriving in fast-paced, deadline-driven environments
• Reliable, punctual, with a strong work ethic
• Coachable, open to feedback, collaborative, adaptable to new technologies
• A problem solver, innovative, willing to troubleshoot and consult with teammates to find solutions

TPH is a Canadian-owned family business operating 65 retail production centres across British Columbia, Alberta, Ontario, and Nova Scotia. Since 1961, we have served Canadians and are proud to be recognized as one of Canada's Greenest Employers of 2022. We have also been named North America's most forest-friendly printer in Canopy's 2019 Blueline Ranking, reflecting our commitment to environmental sustainability.

Inclusion and Equal Opportunity Employment

We are an equal opportunity employer valuing diversity and inclusion. We do not discriminate based on race, citizenship, creed, gender, sexual orientation, age, marital status, disability, or other protected characteristics. Accommodation is available upon request for all candidates during the selection process. Your accommodation request will be kept confidential. If you believe you are a good fit, we encourage you to apply. We look forward to hearing from you.