Program Worker, Adult Drop - In

Alliance for Healthier Communities; Lakeshore; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Extended health and dental

HOOPP pension

Vacation: 4 weeks

Employee Assistance Program (EAP)

Calm access

Motivosity access

Job summary

LAMP Community Health Centre in Toronto is seeking an Adult Drop-In Program Worker to support a safe and welcoming environment for adults facing homelessness or social isolation. You will assist with meals, coordinate activities, and link participants to resources.

Under the supervision of the Program Manager, you will work with staff and volunteers to maintain program operations, follow safety guidelines, and contribute to outreach efforts and data tracking.

Qualifications

• Meal planning for program meals and snacks.
• Crisis de-escalation and crisis intervention.
• Infection prevention and safe food handling practices.
• Provide informal client support and referrals.

Responsibilities

• Plan and prepare meals for up to 75 people per shift.
• Set up and clean spaces; follow safety protocols.
• Welcome participants and orient new clients; enforce guidelines.
• Maintain an inclusive, safe environment and code of conduct.
• Respond to crises with de-escalation techniques.
• Support overdose prevention and harm reduction procedures.
• Coordinate information sessions with community resources.
• Supervise volunteers and student placements.
• Record daily service-use data and assist with data entry.
• Assist with weekly food deliveries and material requests.

Skills

Meal planning

Crisis de-escalation

Infection prevention

Client support

Referral coordination

Volunteer supervision

Data entry

Job description

Is Artificial Intelligence used for screening or assessment of candidates Yes No

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

Our organization is grounded in principles of health equity, and we are committed to delivering services and programs through an anti-racism, anti-oppression lens. We strive to create a healthier community by putting people first and addressing systemic barriers to care.

Under the supervision of the Program Manager, the Adult Drop-In Program Worker works as a member of the Drop-In team to support a safe, welcoming and inclusive environment for adults experiencing homelessness, housing instability and/or social isolation. Working collaboratively with staff, volunteers and peer workers, the position supports daily program operations, including meal preparation and service, maintaining a safe and organized program space, building positive relationships with participants, providing informal support and referrals, facilitating activities and responding to participant needs and crises as they arise.

Primary Responsibilities

• Support the Team Lead in planning and preparing meals for up to 75 people, including breakfast, lunch and snacks, in accordance with City of Toronto and Public Health requirements and safe food-handling practices.
• Complete daily program set-up and cleaning/sanitizing of program spaces, and follow infection prevention, environmental safety and safe food-handling practices.
• Welcome participants, provide orientation to new clients, communicate program expectations, and support the consistent application of drop-in guidelines.
• Maintain a safe, welcoming and inclusive program environment by building rapport with participants, addressing concerns and upholding the Drop-In Code of Conduct.
• Respond to crisis situations using appropriate de-escalation and crisis intervention strategies.
• Support overdose prevention and harm reduction practices by following established protocols, including monitoring shared spaces and responding to suspected overdoses and other medical emergencies in accordance with agency procedures.
• Build rapport with participants and provide informal support, referrals and supportive engagement to assist with immediate concerns and connection to appropriate resources and services.
• Collaborate with internal and external resources to coordinate information sessions and service contacts for program participants, such as Lunch and Learns, Ontario Works, nutrition services and other community resources.
• Facilitate activities and events that promote participant engagement and social connection
• Provide operational support and guidance to volunteers, peer workers and student placements, as appropriate.
• Collect and accurately record daily service-use data and track the distribution of program supports and supplies; support the Team Lead with data entry into program tracking tools as required.
• Submit requests for food, supplies and other program materials to the Team Lead or Program Manager.
• Assist with receiving and unloading weekly food deliveries.
• Develop and distribute basic program information and outreach materials.
• Participate in occasional community outreach activities to promote the program and connect with potential participants and community resources.

Support the Team Lead in planning and preparing meals for up to 75 people, including breakfast, lunch and snacks, in accordance with City of Toronto and Public Health requirements and safe food-handling practices.

• Complete daily program set-up and cleaning/sanitizing of program spaces, and follow infection prevention, environmental safety and safe food-handling practices.
• Welcome participants, provide orientation to new clients, communicate program expectations, and support the consistent application of drop-in guidelines.
• Maintain a safe, welcoming and inclusive program environment by building rapport with participants, addressing concerns and upholding the Drop-In Code of Conduct.
• Respond to crisis situations using appropriate de-escalation and crisis intervention strategies.
• Support overdose prevention and harm reduction practices by following established protocols, including monitoring shared spaces and responding to suspected overdoses and other medical emergencies in accordance with agency procedures.
• Build rapport with participants and provide informal support, referrals and supportive engagement to assist with immediate concerns and connection to appropriate resources and services.
• Collaborate with internal and external resources to coordinate information sessions and service contacts for program participants, such as Lunch and Learns, Ontario Works, nutrition services and other community resources.
• Facilitate activities and events that promote participant engagement and social connection
• Provide operational support and guidance to volunteers, peer workers and student placements, as appropriate.
• Collect and accurately record daily service-use data and track the distribution of program supports and supplies; support the Team Lead with data entry into program tracking tools as required.
• Submit requests for food, supplies and other program materials to the Team Lead or Program Manager.
• Assist with receiving and unloading weekly food deliveries.
• Develop and distribute basic program information and outreach materials.
• Participate in occasional community outreach activities to promote the program and connect with potential participants and community resources.

For qualifying full-time and part-time employees and pro-rated to full time equivalent:

• Extended health and dental: coverage for prescription drugs, vision, health practitioners and more
• Group life insurance
• Employee Assistance Program (EAP): free, confidential support
• Healthcare discounts via Altum Health for services like massage therapy and physiotherapy
• Free access to Calm (meditation, sleep stories, self-care tools) and employee engagement platform Motivosity
• 4 weeks of vacation to start plus paid sick days
• 11 paid statutory and organizational holidays
• Pension: membership in the Healthcare of Ontario Pension Plan (HOOPP)

Growth, Purpose & Community Impact

• Paid orientation, ongoing training, and professional development opportunities
• On-site and e-learning, plus access to course fee support
• Opportunities to serve diverse communities through inclusive, client-centered care
• Collaborative work environment focused on innovation and continuous improvement
• Active involvement in internal/external committees and community partnerships
• A workplace committed to equity, diversity, and removing barriers to accessibility

LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups. Requests for accommodation due to disability can be made at any stage in the recruitment process.