Administrative Assistant, Allied Health

Alliance for Healthier Communities; Brampton; Hybrid; CAD 42,000 - 50,000; Full time

Benefits offered by this job

Extended health & dental

Group life insurance

EAP

Job summary

LAMP Community Health Centre is seeking an Administrative Assistant to support Allied Health Programs. The role focuses on reception duties, client registration, appointment scheduling for East Mississauga/Etobicoke, data entry in the EMR, and timely handling of documents.

The position emphasizes privacy, empathy, and teamwork in a diverse community health setting, with a one-year full-time contract and 35 hours/week. On-site work in a community health environment is expected.

Qualifications

• Medical Office Administration Diploma from a recognized institution or equivalent.
• Two to three years of experience in a community health setting.
• Understand privacy legislations, medical and health care system, diversity and inclusion.
• Knowledge of health care coverage programs.

Responsibilities

• Greet individuals at reception in a courteous and professional manner.
• Answer/transfer incoming calls; take messages and respond timely.
• Register new clients and assist with registration forms.
• Book client appointments for East Mississauga/Etobicoke locations and follow up as directed.
• Perform data entry in the clinic’s Electronic Medical Record.
• Scan and file test results and correspondence promptly.
• Process electronic and paper documentation; filing, scanning, and faxing.
• Provide coverage for other Administrative colleagues as needed.
• Participate in team and LAMP staff meetings regularly.

Skills

Interpersonal skills

Communication skills

Attention to detail

Positive attitude

Teamwork

Open-mindedness

Privacy & confidentiality

Client service

Education

Medical Office Administration Diploma

Tools

Electronic Medical Record

Job description

Employment Type (Full-Time etc.)

Full time, One-Year contract Position: 35 hours per week

Total House of work per week

35 hours per week

Compensation Amount / Range

$23.04 - $27.58 per hour

Existing Vacancy

Yes No

Is Artificial Intelligence used for screening or assessment of candidates

Yes No

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

Our organization is grounded in principles of health equity, and we are committed to delivering services and programs through an anti-racism, anti-oppression lens. We strive to create a healthier community by putting people first and addressing systemic barriers to care.

Under the supervision of the Manager, Allied Health Programs, the Administrative Assistant provides reception and administrative support to the Allied Health Services including the West Toronto Diabetes Education Program. The Administrative Assistant is a key link between the client and the provider. They display courteous and caring mannerisms while registering clients, managing the appointment schedule and referrals, and are involved in administrative aspects of the program. The Administrative Assistant ensures that all organizational policies are followed.

Primary Responsibilities

Greet individuals at reception in a courteous and professional manner.

Answer/transfer incoming phone calls; make outgoing calls as needed; take messages; check messages in inbox; and respond accordingly in a courteous, professional and timely manner.

Register new clients, which includes assisting with filling out registration forms and de-roster clients as needed.

Book internal and external client appointments for East Mississauga/Etobicoke locations; confirm new client appointments and share the responsibility of calling clients for follow-up appointments as directed by the providers or client recall system.

Receive urgent messages and direct information and/or chart to appropriate provider for timely follow-up.

Arrange for translation/interpretation services as required.

Perform data entry in the clinic’s Electronic Medical Record.

Scan and file test results and correspondence in a timely manner.

Book home visits and/or make arrangements with the support worker/family member, etc. if needed; and confirm appointments prior to the visit.

Receive and process lab results.

Process electronic and paper documentation; filing, scanning and faxing.

Sort, date-stamp and distribute incoming mail and faxes and collect and post outgoing mail, photocopy and type general correspondence.

Know and share LAMP resources with all clients.

Change/order toner for the machines and refill paper as needed

Clean/sanitize the reception area, waiting room and personal desk space and record it in log book.

Participate in team and LAMP all staff meetings regularly.

• Provide coverage for other Administrative colleagues as appropriate when they are absent and contribute to overall team functioning by assisting where needed.

Medical Office Administration Diploma from a recognized institution or equivalent.

Two to three years of experience in a community health setting.

Understand privacy legislations, medical and health care system, diversity and inclusion.

Knowledge of health care coverage programs.

Excellent interpersonal skills necessary to work effectively across all levels of the organization’s diverse workforce.

Excellent communication skills, both verbal and written, with the ability to clearly convey information and ideas.

Great attention to detail with the ability to work under pressure, account for results, and meet challenging deadlines with the ability to maintain a positive attitude

Professional and empathetic.

Positive attitude and dependable with strong initiative and the ability to work both independently and in a team-oriented atmosphere.

Open minded, eager and willing to constantly learn and improve oneself.

• Knowledge of Etobicoke and the East Mississauga regions, as well as a second language that is reflective of the community being served are all preferable assets

For qualifying full-time and part-time employees and pro-rated to full time equivalent:

• Extended health and dental: coverage for prescription drugs, vision, health practitioners and more
  • Group life insurance
  • Employee Assistance Program (EAP): free, confidential support
  • Healthcare discounts via Altum Health for services like massage therapy and physiotherapy
  • Free access to Calm (meditation, sleep stories, self-care tools) and employee engagement platform Motivosity
  • 4 weeks of vacation to start plus paid sick days
  • 11 paid statutory and organizational holidays
  • Pension: membership in the Healthcare of Ontario Pension Plan (HOOPP)

Growth, Purpose & Community Impact

• Paid orientation, ongoing training, and professional development opportunities
  • On-site and e-learning, plus access to course fee support
  • Opportunities to serve diverse communities through inclusive, client-centered care
  • Collaborative work environment focused on innovation and continuous improvement
  • Active involvement in internal/external committees and community partnerships
  • A workplace committed to equity, diversity, and removing barriers to accessibility

LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups. Requests for accommodation due to disability can be made at any stage in the recruitment process.