Program Support Specialist - Level 3

Achēv; Mississauga; Hybrid; CAD 39,000 - 48,000; Full time

Job summary

Achēv in Mississauga, Ontario, seeks a Casual Program Support Specialist – Level 3 for the LINC Home Study Ontario program. You will handle client service, data management, and administrative tasks while contributing to training and resource development.

Role requires strong MS Office skills, 2 years of customer service experience, and ability to learn new tech. Some evenings/weekends may be required; AI screening is used in our process.

Qualifications

• Post secondary degree in relevant discipline.
• 2 years of customer service/administrative support experience.
• 1 year of online training experience.
• Proficient in MS Office suite.

Responsibilities

• Provide escalated client service and troubleshoot issues.
• Provide platform and standard operating procedure support to clients.
• Perform intermediate webinar moderation.
• Track and maintain data and generate reports.
• Perform data analytics to support monitoring of program metrics.
• Maintain back-ups of invoices and expense claims.
• Support administration of casual instructor payroll and expense claims.
• Maintain program inventories (capital assets, supplies, etc.).
• Perform other administrative duties as required.
• Provide program activity support as needed.
• Support program outreach.
• Lead small initiatives.
• Create and deliver training and support resources in various formats for clients.

Skills

Customer service

Communication

Interpersonal skills

Collaboration

Time management

Detail orientation

Problem solving

Learning agility

Education

Post secondary degree in relevant discipline

Tools

MS Office

Job description

Job Description: Casual Program Support Specialist – Level 3, LINC Home Study Ontario

Summary: Program Support Specialist Level 3 is responsible for client service, data management, administrative tasks and client training in the LINC Home Study program.

Duties & Responsibilities

Client Service and Support

• Provide escalated client service and troubleshoot issues
• Provide platform and standard operating procedure support to clients
• Perform intermediate webinar moderation

Data Management and Reporting

• Perform data entry tasks on platforms
• Track and maintain data and generate reports
• Perform data analytics to support monitoring of program metrics

Administrative Tasks

• Maintain back-ups of invoices and expense claims
• Support administration of casual instructor payroll and expense claims
• Maintain program inventories (capital assets, supplies, etc.)
• Perform other administrative duties as required

Program Support

• Provide program activity support as needed
• Support program outreach
• Lead small initiatives

Training and Resource Development

• Create and deliver training and support resources in various formats for clients

Backup and Flexibility

• Perform back-up as needed for Program Support Specialists at Level 3 or Level 2

Qualifications

• Post secondary degree in relevant discipline
• 2 years of customer service/administrative support experience
• 1 year of online training experience
• Proficient in MS Office suite
• Customer service skills
• Communication skills
• Interpersonal skills
• Collaboration skills
• Detail-orientation
• Time management skills
• Ability to learn new technology
• Cultural sensitivity
• Intermediate data analysis skills
• Intermediate presentation skills
• Basic instructional design skills
• Problem solving skills
• LINC experience an asset
• LINC Home Study experience preferred
• Avenue.ca experience an asset
• HARTs experience an asset
• iCARE experience an asset
• Criminal record check may be required
• LINC Home Study experience preferred
• Occasional evenings and weekends

Hourly rate: $30.8

This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.